Installation Guide

Pricing: Subject to change without notice.
Product: We reserve the right to change, modify or improve our
products at any time without notice. Information contained in
this product book is subject to change at any time. All data is
as accurate as possible at the time of printing.
Purchase Orders: Purchase Orders must be either faxed to
250-825-2423 or emailed to arin@canfi lters.com.
Return Merchandise Authorization: (Warranty / Defective Merchandise)
If you have a product that needs to be returned to us, please
contact our Administration Offi ce by phone [phone] ext. 2,
by fax [phone] or email returns@canfi lters.com. Please list
all products you wish to return and the reason for the return for
each item including serial number(s). When contacting us for an
RMA be prepared to tell us the original invoice that a product was
purchased on. Every product returned requires an RMA number.
Shortly after you contact us you will receive a written RMA
confi rmation via email or fax. Please do not send back ANY items
not part of your original RMA. You will need to call us for a new
RMA if you have additional items that you want to send back.
Your written RMA confi rmation will include shipping instructions.
Compensation for merchandise will be credited to your account.
No cash refunds.
Warranty: Can-Fans
®
and Max-Fans
TM
are warranted against
defects in material and workmanship for a period of fi ve (5) years
from date of purchase.
Warranty Does Not Apply To:
(a) Shipping damage, either concealed or visible. Claims must be
fi led with carrier.
(b) Damage caused by improper installation, wiring, or connection
to incorrect electrical voltage.
(c) Goods that have been modifi ed or altered.
(d) Damage caused by corrosion, abrasion, or severe temperatures.
(e) Goods that have had identifi cation labels removed or altered.
(f) Goods that have been subjected to improper maintenance,
abuse, misuse, abnormal usage, or accident.
(g) Warranty does not cover the cost of removal or reinstallation of
a unit when service or warranty work is required.
(h) Installation of a unit is by others. Warranty does not cover faulty
installation or damage to personal property resulting from
incorrect or faulty installation.
These warranties give specifi c legal rights and are subject to any
applicable consumer protection legislation. Additional rights, which
may vary according to local jurisdiction, may also apply. No other
warranties, expressed, implied or written, shall apply to these
goods. No responsibility will be accepted for any consequential
or incidental damages, loss of property, revenues or profi t, cost of
removal, installation or re-installation, personal damage or loss of
life, or for any breach of warranty, regardless of cause.
Merchandise Returns: (Non moving stock, etc.)
At our discretion we may accept returned merchandise. We will
only take back new, unused merchandise in resalable condition.
Products being returned will be assessed a minimum 15% restocking
fee to cover administrative costs, labor, replacement packaging, etc.
Product must be in its’ original packaging. Collect shipments of
returned goods will not be accepted. All product must be properly
packed and shipped prepaid. RMA number must be clearly
written on the outside of packaging and a copy of the RMA letter
must be included. A copy of the original Bill of Sale to verify
purchase date must be included. If merchandise is received back in
condition other than described above or if it is damaged in
shipment, we will be unable to give credit on the merchandise.
Return items must be a current model and less than one year since
purchase. The return of any special, non-stock, obsolete, or non-
saleable merchandise will not be accepted. Compensation for
returned merchandise will be credited to the customers account.
No cash refunds.
Freight: F.O.B. Sacramento, CA. and Charlotte, NC: Freight is
prepaid on all orders over your free freight minimum as noted
on your credit application. On all orders under your free freight
minimum, freight charges will be prepaid by Can USA and added
to the invoice.
Freight Damage and Shortages: All claims must be made with
the carrier. At the time of delivery, make sure there is no damage
or any shortages. If there is, it must be noted on the Delivery
Receipt at the time of delivery. If time does not permit you to
inspect the shipment at the time of delivery, note on the bill of lading
“subject to count & inspection” before signing for the order.
If the Bill of Lading is signed as complete / undamaged and at a
later point damage or shortages are found, you will be unable to
receive compensation.
Financial Terms: New accounts must fi ll out account application and
agree to allow Can USA to check vendor references. New accounts will
be on a prepay basis. All credit card payments are subject to a 1.75%
administration fee. (credit cards are not accepted in Canada) If credit is
requested a credit application and personal guarantee must be
fi lled out and submitted.
(a) A 2% per month service charge is assessed for all invoices over
30 days.
(b) Can USA reserves the right to place the debtor on “Stop Ship”
or Prepaid without notice, in event of default, remittance(s)
without suffi cient funds (NSF) or for any other reason. A $40.00
service fee will be assessed for all NSF checks.
(c) Orders to accounts with past due balances will be held until
the account becomes current even if the account is under the
established credit limit.
(d) Payments must be received by Can USA in order for held orders
to be released. Verbal assurances the check has been sent will
not cause held orders to be released. In this situation, please
consider sending a check overnight, or ACH payment to
expedite shipment of a future order.
(e) Accounts with balances aged over 90 days will be turned over
for collection. All collection costs and attorney fees will be
incurred by the client if they are not paid as agreed. These fees
will be 25 – 50% of the principal, depending on if the collection
goes to court or not.
(f) If you require a signifi cant credit line with us, we may require
a copy of a customers fi nancial statements to evaluate prior to
granting credit.
Note: Legal title & ownership of merchandise supplied by Can
USA does not transfer to a customer until the goods are paid
for in full. The merchandise remains the property & collateral
of Can USA until full payment has been received.
Can-Filters Group Inc. / Can USA Inc. Terms and Conditions of Business