User manual
IP Telephone User Guide
66
From the phone screen
The Flexor 500 shows the progress while starting up. If there are errors
then these are shown as failures. In this case a soft key will be provided to
e
nter the diagnostics screen to illustrate the error.
I
f the firmware starts up correctly but an error occurs later (e.g. a cable is
unplugged) then a diagnostic message is shown at the bottom of the
screen.
The screen below provides an example of this.
The following messages can be shown.
Message(s) Explanation/Instructions
Ethernet unplugged The Ethernet cable has been unplugged from the LAN
connection. Check the cables are connected.
Firewall block The Flexor 500 is plugged in correctly, however your
LAN may be blocking Internet telephony traffic.
Please check your LAN configuration.
Internet not found The Flexor 500 is plugged in correctly, however there
is a problem contacting your Internet Telephony
Service provider. If you have a PC connected to the PC
port of the Flexor 500, check that it can access the
Internet. If the problem persists contact your Internet
Telephony Service provider.
IP address not set The network settings require an IP address to be
dynamically allocated. Check the network settings
and also that the DHCP server is configured to
provide an address.
SIP not configured The cables are plugged into your Flexor 500 correctly,
and it is able to connect to your network, but you have
not configured your VoIP account settings. Please see
section
Configuring the device
on page 15 for
instructions on how to configure your Flexor 500. You
will not be able to make VoIP calls until a user name
and password has been entered.
Invalid username The cables are plugged into your Flexor 500 correctly,
and it is able to connect to your network, and you have
configured it. However, there is a problem with the
configuration and you have likely made a mistake in
the user name or password. See section
Modifying
VoIP accounts
on page
46
for further information on
how to re-enter your user name and password.