User manual

IP Telephone User Guide
29
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Attended transfer – where you speak to the recipient of the
transferred call before transferring the incoming call to them.
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Blind transfer – where you transfer a call immediately without
s
peaking to the recipient of the call (the transferee).
A
ttended transfer
The attended call transfer is simple. The procedure to follow is:
1. The phone rings, and you pick-up to speak to the caller.
2. You decide that they need to be transferred to another person.
3. Press the
Xfer soft key to start the transfer.
4. Enter the number for the person to whom you wish to transfer the call
(the transferee) or use the
Addr soft key to select this from the
contacts list.
5. Press the
Cnslt soft key to dial the number. At this point the caller is
placed on hold. Wait for the transferee to answer the call.
6. After speaking to the transferee and confirming they wish to receive
the transferred call press the
Xfer soft key to connect the other two
parties.
During an attended transfer there is an option to switch between the
original call and the transferee using a
Swap soft key. There is also a
Cancl soft key to cancel the transfer and return to the caller.
Blind transfer
A blind transfer is easier than an attended transfer and works as follows:
1. The phone rings, and you pick-up to speak to the new caller.
2. You decide that they need to be transferred to another person.
3. Press the
Xfer soft key to start the transfer.
4. Enter the number of the person to whom you wish to transfer the call
(the transferee).
5. Press the
Blind soft key to transfer the call automatically to the new
number. You will hear a confirmation tone and can then hang up. The
caller will hear the transferee’s phone ringing.
Note that for billing purposes you may be billed for the call to
the transferred number, even though you do not have a
conversation with them.
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