Raven EDGE/GPRS User Guide Version 2.31 - February 2007 Copyright © 1993-2007 AirLink Communications, Inc. All rights reserved.
Information in this document is subject to change without notice. ©Copyright AirLink Communications, Inc., 1993-2007. All rights reserved. WARNING The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Contents Introduction to Raven EDGE/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 EDGE/GPRS Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Establishing an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Dynamic vs. Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents TCP PAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 TCP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hybrid Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Public and Private Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PPP/Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PassThru . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SMTP (including SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 Introduction to Raven EDGE/GPRS The Raven's rugged form factor is ideal for industrial and commercial applications that require real-time communications. The Raven provides cellular data communications for a variety of applications, such as telemetry, public safety, SCADA, traffic control, traffic metering, and more. FIGURE 1.
Introduction to Raven EDGE/GPRS Establishing an Internet Connection The Raven uses Cingular as an ISP (Internet Service Provider) to connect you to the Internet. Steps of a connection: 1. When your Raven is powered on, it automatically searches for cellular service using EDGE/ GPRS. 2. Your Raven establishes a PPP (Point to Point Protocol or “dial” up connection) link to Cingular’s network, also called registering on the network, and receives an IP address. 3.
Introduction to Raven EDGE/GPRS If you need to contact your Raven, a device connected to the modem, or a host system using the modem from the Internet, you need to have a known IP (such as one which is static) or domain name (an IP address which is converted by a DNS server into a word based name). If you have a dynamic IP address for your modem, you can use a Dynamic DNS service (such as IP Manager, page 14) to translate your IP address into to a domain name.
Introduction to Raven EDGE/GPRS FIGURE 3. Backup connection to the Internet FIGURE 4. Financial Point of Sale and Kiosk FIGURE 5. Automation and Telemetry Raven EDGE/GPRS for Cingular - User Guide, version 2.
CHAPTER 2 Activation of the Raven To install the SIM, you will only need a small phillips head screw driver. 1. Opening the Case a. Unplug the Raven’s power and all cables. b. Using a small phillips head screw driver, remove the screws on the back of the Raven. c. Slide the casing off of the Raven and set it aside. FIGURE 1. 2. Raven back Ejecting the SIM tray a. Using the tip of a PDA stylus, an unbent paperclip, or other slim blunt item press the yellow button of the SIM tray.
Activation of the Raven FIGURE 3. 3. Empty SIM Tray Inserting the SIM a. Place the SIM into the tray and gently press to click it into place. FIGURE 4. SIM Tray with a SIM The SIM may be a different color than this example. b. Slide the tray back into the modem and gently press to click it into place. FIGURE 5. 4. Inserting the SIM: Raven Finishing the SIM installation a. Slide the Raven back into the case. b. Secure the back of the Raven with the screws.
Activation of the Raven Most Cingular accounts use the default addressing solution of Private or Public IP addresses supplied by the Internet and Proxy APNs. Only if you have a Static or Custom IP address should you need to configure a custom APNs. To configure the APN, you need to use Wireless Ace. If you haven't installed Wireless Ace refer to the "software required" section on page 1 of this guide. 1. Powere on your Raven and connect directly to the serial port on your computer. 2.
Activation of the Raven FIGURE 8. Wireless Ace: *NETAPN Internet For most Cingular accounts the APN for your modem will be Internet or Proxy. Consult with your account representative on which APN to use. If you need to configure your modem for a custom APN, after entering the APN, there is additional information you will need to enter. A. Select Misc from the menu on the left side under the Common group. FIGURE 9. B.
Activation of the Raven 6. It is recommended that you reset your modem after configuring the APN. Either click the Reset button in Wireless Ace or press the reset button on the modem. Raven EDGE/GPRS for Cingular - User Guide, version 2.
CHAPTER 3 Utilities for the Raven AirLink offers a suite of utilities to optimize your Raven’s performance, allowing you to remotely view status and make changes to the configuration as needed. • • • • AceView Wireless Ace AceNet Modem Doctor This section of the Raven User Guide covers basic information about these utilities. For additional information on a specific application and how to use it, please refer to the user guide for the specific utility.
Utilities for the Raven You can connect to your Raven locally using a DUN connection . The display is dynamically updated with the current status of the modem. The GPS features are available only for PinPoint X, PinPoint-E, and PinPoint modems. When you use DUN to connect to your Raven, AceView can monitor and maintain the DUN connection. The DUN connection features are not available with Windows NT or Windows 98.
Utilities for the Raven AceNet AceNet is a full featured application that you can use to monitor several AirLink modems at the same time, use a template from Wireless Ace to change the configuration in all of them simultaneously, keep the modems up-to-date with the latest firmware by updating them over the air, periodically log the modems’ Status parameters, and even graphically chart the logged parameters to see trends or other over time information. AceNet’s remote connections use TCP/IP, UDP, or SMS.
Utilities for the Raven Modem Doctor Modem Doctor is a troubleshooting and diagnostics utility. This utility will allow you to get a log file of the Raven activity which you can then send to AirLink support, erase the current configuration completely, and temporarily set the Raven to a known configuration to aid in trouble shooting (SOS mode). FIGURE 5. Modem Doctor Raven EDGE/GPRS for Cingular - User Guide, version 2.
CHAPTER 4 IP Manager and DNS If you have a fleet of AirLink modems or even if you only have one, it can be difficult to keep track of the current IP addresses, especially if the addresses aren’t static but change every time the modem connects to Cingular. If you need to connect to the modem, or the device behind it, it is so much easier to connect when you have a name (car54.mydomain.com, where are you?).
IP Manager and DNS Fully Qualified Domain Name A domain name is a name of a server or device on the Internet which is associated with an IP address. Similar to how the street address of your house is one way to contact you and your phone number is another, both the IP address and the domain name can be used to contact a server or device on the Internet.
IP Manager and DNS Dynamic Names When an IP address is not expected to change, the DNS server can indicate to all queries that the address can be cached and not looked up for a long period of time. Dynamic DNS servers, conversely, have a short caching period for the domain information to prevent other Internet sites or queries from using the old information.
IP Manager and DNS *DOMAIN: The domain name to be used by the modem. *IPMANAGER1 and *IPMANAGER2: The IP address or domain name of the dynamic DNS server which is running IP Manager. Note: To use the name here instead of the IP, you need to have DNS set up in your Raven (page 17). *IPMGRUPDATE1 and *IPMGRUPDATE2: How often, in minutes, you want the address sent to IP Manager.
IP Manager and DNS Configuring DNS Generally, when your Raven receives its IP address from Cingular, it will also receive Cingular’s DNS servers to use for resolving (or translating) names to IP addresses which it will automatically configure in the modem settings. Unless your Raven will be used on a network with other modems or devices which have names internal to the local network or frequently changing IP addresses, the DNS servers provided by Cingular should be all you need.
IP Manager and DNS Raven EDGE/GPRS for Cingular - User Guide, version 2.
CHAPTER 5 Data Communication and Host Modes The Raven plays the part of a HOST when a computer or another device is connected to its serial port. The Raven can also route data to/from the connected device to the cellular network. Note: The Raven moves data from one port to the cellular network in a simple one- to-one routing. It does not employ a routing table or any complicated routing protocol. If you need to have one-to-many routing, you can connect the Raven to a router.
Data Communication and Host Modes The serial port of the Raven can be configured to enter any of the modes automatically on power up (in most cases, this is also after it has registered on the cellular network). This is done by setting the Startup Mode Default (refer to MD in the AT Command listing, page 87) to the desired mode. If this setting is non-zero, the modem will enter the specified mode after 5 seconds.
Data Communication and Host Modes If Q=1 (Quiet On), no result codes are output whatsoever, so there is no response generated by a (non query) command. If Q=0 (Quiet Off), result codes are output. The format of this output is then affected by the Verbose setting. If Quiet mode is off, the result code is affected as follows: For V=1 (Verbose mode), the textual result code is surrounded by a carriage return and new line. Any AT query response is also surrounded by a carriage return and new line.
Data Communication and Host Modes FIGURE 3. Wireless Ace: MD Some internal hardware requires upwards of 20 seconds before AT commands can be entered, so be patient if there seems to be no response to AT commands. Caution: PassThru can only be exited by resetting or power-cycling the modem. This mode cannot be entered via a remote Telnet session. PassThru Mode allows only specific AT commands. Some ALEOS commands will be unavailable when the modem is in PassThru mode.
Data Communication and Host Modes FIGURE 5. Wireless Ace: Telnet Configuration PPP In PPP mode, the Raven acts as a PPP server, providing an IP address, and DNS servers (if available) to the Host. PPP mode is entered from the AT mode by using any of the following commands: AT\APPP ATDT10.0.0.1 ATDT10001 ATD*99***1# CLIENT In response to any of the preceding commands, the modem will respond with CONNECT a carriage return and new line and is ready for the host to begin PPP negotiations.
Data Communication and Host Modes Slip SLIP mode is entered be using the "AT\ASLIP" command. As in PPP Mode, the IP address that the host assumes is affected by the setting of *HOSTPRIVMODE. SLIP does not negotiate the IP with the host, so before making a SLIP connection, the host SLIP driver must be configured to use the IP specified by querying S110.
Data Communication and Host Modes When idle, after the time-out has occurred, the is in AT command mode on the serial port, and any valid AT command may be entered during this time. The Normal UDP Mode (MD3) can be combined with UDP auto answer to cause the incoming serial data to be sent in UDP packets (instead of being treated as AT commands), while allowing sessions to be established from different UDP sources. A UDP session will be initiated either by incoming serial data or by an incoming UDP packet.
Data Communication and Host Modes UDP Multicast mode results in any data received from the host serial port being sent to all the clients in the address list. The remote port number is taken from S53. To avoid flooding the network, the packets are sent to each client with a 20ms pause in between. The receipt of UDP packets works as in normal UDP mode (i.e. bound by the value S53 and/or AIP).
Data Communication and Host Modes Note: UDP auto answer may also be set simultaneously with TCP auto answer. Then, when in the idle state, the modem will accept either a TCP connection request or UDP incoming packet, and enter a TCP or UDP session as appropriate. Hybrid Modes Some previous hybrid modes (MD=5, 6) are no longer implemented as special, unique modes.
Data Communication and Host Modes • *HOSTPRIVIP - Set to the IP address you want the Raven to give to your device. • *HOSTPEERIP - Set to the IP address you want for the Raven. • *HOSTNETMASK - Set to the subnetmask (generally, 255.255.255.0). Note: If you are using Private Mode (*HOSTPRIVMODE=1), you will need to make sure that *HOSTPRIVIP and *HOSTPEERIP are on the same subnet. If the subnet mask is 255.255.255.0, it is safe to use 192.168.x.
Data Communication and Host Modes Caution: If *IPPINGADDR is left blank or is set to an invalid IP address (example, an IP which is unreachable or one which is not a valid IP address), modem performance will be adversely affected. Data usage using Keepalive Keepalive is an optional feature. If you frequently pass data with your modem, you most likely do not need to have Keepalive enabled.
CHAPTER 6 Modbus/BSAP Configuration The Raven supports Modbus ASCII, Modbus RTU, BSAP, and can also emulate other protocols like DF1 or others using its Modbus Variable feature. Modbus Overview The Modbus Protocol, developed by Modicon in 1979, provides for client-server (also referred to as master-slave) communications between intelligent devices.
Modbus/BSAP Configuration Supervisory Control and Data Acquisition (SCADA) Supervisory Control and Data Acquisition (SCADA) describes solutions across a large variety of industries and is used in industrial and engineering applications to monitor and control distributed systems from a master location. SCADA encompasses multiple RTUs, a central control room with a host computer (or network), and some sort of communication infrastructure.
Modbus/BSAP Configuration FIGURE 1. Automation and Telemetry Configuring the Raven You can use either Wireless Ace, direct serial communication, or Telnet to configure your modem using AT commands (page 50). Configuring the Raven at the Polling Host for Modbus on UDP This section covers a Polling Host with standard Modbus, variations may need additional AT commands. 1. Configure the listening/device ports for the host and remotes.
Modbus/BSAP Configuration FIGURE 3. 2. Wireless Ace: Device Port Configure the default mode for start-up. The default start-up mode will need to be set. In Wireless Ace, select UDP in the side menu. Select the appropriate MD mode from the drop down menu. FIGURE 4. • • • • 3. Wireless Ace: MD Configuration MD13: Modbus ASCII MD23: Modbus RTU (Binary) MD33: BSAP MD63: Variable Modbus (individual parameters are set up manually) Configure IP addresses for the Modbus IDs.
Modbus/BSAP Configuration FIGURE 5. Wireless Ace: Addr List Addresses can be entered in decimal or hex. Wireless Ace will translate hex entries into decimal. The number before the “=” is ID, the number after is the IP address. There can be a total of 100 remote ID/Local addresses entered into the modem. When using AT commands via telnet or direct serial connection, use ATMLIST for decimal IDs and ATMLISTX for hexidecimal, ex. if the ID is 27 and the IP is 123.123.123.
Modbus/BSAP Configuration With names instead of IP addresses for the Address List, the host modem will query the DNS server for the current IP address assigned to the specific name of a remote modem to send a message corresponding to the ID. When you use names instead of IP adrresses, to ensure your modems are updated quickly with the correct IP addresses for the names, you will want to set the DNS settings as well. In Wireless Ace, select DNS. FIGURE 7.
Modbus/BSAP Configuration FIGURE 8. Wireless Ace: UDP Power-up Mode 2 - Enable 20 3. Configure IP addresses for the host. If the Host modem has a static IP address, enter it in the Destination Address for S53. In Wireless Ace, select Misc in the side menu. Setting the Host modem IP address as the S53 Destination Address provides a low level security. The modem will not forward UDP traffic unless the source IP/port matches what is in S53.
Modbus/BSAP Configuration Other parameters may need to be changed, but this is dependent on the RTU type being used. As a minimum, this typically involves setting the proper serial settings to match your RTU. 5. Mount the modem at the host or with the RTU. FIGURE 10. Raven mounted in an enclosure with an RTU Raven EDGE/GPRS for Cingular - User Guide, version 2.
Modbus/BSAP Configuration FIGURE 11. Power Connections FIGURE 12. RTU to Raven setup Raven EDGE/GPRS for Cingular - User Guide, version 2.
CHAPTER 7 Hardware Installation Your AirLink Raven should be mounted in a position that allows easy access for the cables so they are not bent or constricted. The LEDs on the front panel should be visible for ease of operational verification. You should ensure that there is adequate airflow around the modem but that it is kept free from direct exposure to the elements (sun, rain, etc.) An optional accessory for your Raven is a mounting kit.
Hardware Installation Your Raven can be used with either DC (available in most automobiles) or 110 AC (standard US wall power) with the appropriate power adapter (available from AirLink). The power cable positive lead should be connected to the battery or power source positive terminal. The power cable negative lead should be connected to the battery or power source negative terminal.
Hardware Installation The Reset button performs the same function as unplugging power from the modem and plugging it back in. Reset will not alter any saved configuration settings. Raven EDGE/GPRS for Cingular - User Guide, version 2.
APPENDIX 8 Modem Placement When decided on a location to install your Raven, make sure the modem will be away from direct exposure to the elements (sun, rain, etc.). Excess cables can be bundled and tied with twist-ties or other appropriate binders, but the less the cable is wrapped and bound together, the better the modem will perform. Optional Mounting Kit An optional accessory for your modem is a mounting kit. The bracket is designed to snugly cradle the modem and hold it in place where you need it.
Modem Placement FIGURE 2. Raven Mounting Bracket, part number 100-170-1009 A Raven EDGE/GPRS for Cingular - User Guide, version 2.
Modem Placement FIGURE 3. Raven Mounting Bracket, part number 100-170-1006 A Raven EDGE/GPRS for Cingular - User Guide, version 2.
Modem Placement Installing a Raven with an RTU The Raven can be installed in the same enclosure with an RTU and share the power supply. The power cable positive lead should be connected to the battery or power source positive terminal. The power cable negative lead should be connected to the battery or power source negative terminal. The Raven has an internal polysilicon circuit breaker that opens at 0.5 to 1.0 amps of current. FIGURE 4. Raven / RTU Power Connections FIGURE 5.
Modem Placement FIGURE 6. Raven mounted in an enclosure with RTU Raven EDGE/GPRS for Cingular - User Guide, version 2.
APPENDIX 1 Specifications for the Raven EDGE/ GPRS Physical Characteristics: • Weight: < 1 lb • RF Antenna Connector: 50 Ohm TNC • Serial Interface: RS232 DB-9F with 1200-115200 bps (see below for diagram) • Status LEDs Data Services & RF Features • Quad Band GPRS/EDGE (850, 900, 1800 and 1900 MHz) • EDGE (MS Class 10) w/ GPRS (MS-12) Fallback • EDGE data rates 236 Kbps maximum, 70-90 typical downlink and 118 maximum, 50-60 typical uplink • GPRS data rates 7.
Specifications for the Raven EDGE/GPRS Power Management: • • • • Low power consumption Dormant connection (idle for 10-20 seconds): at 12 VDC Input Voltage: 9 VDC to 28 VDC Input Current: 20 mA to 350 mA Power consumption Modem Idle Transmitting Raven 60 mAh 310 mAh Serial Port Pinouts The cable between the Raven and a computer or other serial device needs to be wired straightthrough (pin 1 goes to pin 1, pin 2 to pin 2, etc.).
APPENDIX 2 AT Commands Wireless Ace is a graphical interface for configuring your Raven. It is highly recommended that you use this utility to modify any parameters, however a terminal emulation application, such as HyperTerminal, see below, can be used instead with typed AT commands. Note: Some commands can only be configured using a terminal emulation and typed AT commands. Some commands also require PassThru mode.
AT Commands FIGURE 2. Wireless Ace: Tool bar For more information on using Wireless Ace, please refer to the Wireless Ace User Guide. With Wireless Ace, you can create a template from one modem and then use that template to configure other modems in the exact same way. You can use the template in AceNet, too, to configure several modems at the same time with the same parameters. FIGURE 3. Wireless Ace: Save / Load a Template Raven EDGE/GPRS for Cingular - User Guide, version 2.
AT Commands FIGURE 4. AceNet: Load a Template Using Telnet Terminal Emulation It is possible to communicate with the Raven across a TCP/IP network. Telnet provides a terminal style connection to the Raven. Most installations of Microsoft Windows come with a version of HyperTerminal (used here for specific directions), but you can use any other Telnet application, such as Putty, Terra Term, etc. Start>All Programs>Accessories>Communications>HyperTerminal 1.
AT Commands FIGURE 6. 3. When HyperTerminal connects to the Raven, you will be prompted for a password. The default password is 12345. When you press Enter, you should get back a reply of “OK”. FIGURE 7. 4. HyperTerminal: TCP/IP Settings HyperTerminal: AT mode via Telnet Type AT and press Enter. You should get a reply of “OK” or “0”. To see what you are typing as you type it, you will need to turn on the echo and verbose mode. Type ATE1V1 and press Enter.
AT Commands FIGURE 8. 2. Select COM1 (or the comport to which the modem is connected) for the Connect Using. FIGURE 9. 3. HyperTerminal: Connection Name HyperTerminal: Comport Setting Change the Bits per Second to 115200 (default), Data Bits to 8, Parity to None, Stop Bits to 1, and Flow Control to Hardware. Note: If you have configured the Raven for settings different than the defaults for Bits per Second, Data Bits, Parity, and/or Stop Bits, you will need to use your changed settings. FIGURE 10.
AT Commands • Required variable parameters are denoted with italicized text, example, Dn. The n is variable and noted in the parameters column. • Optional parameters are denoted with square brackets [ ]. • Most commands with parameters can be entered with ? to read the current value (for example, AT&D? will respond with “2” if the default has not been changed). • AT Commands are not case sensitive. A capital “E” is the same as a lower-case “e”.
AT Commands AT Command Listing Symbols &C . . . . . . . . . . . &D . . . . . . . . . . . &S . . . . . . . . . . . &V . . . . . . . . . . . &W . . . . . . . . . . . *CSX1 . . . . . . . . . *CTSE . . . . . . . . . *DATE . . . . . . . . . *DATZ . . . . . . . . . *DBGCOMLVL . . . *DBGIPLVL . . . . . *DBGPPPLVL . . . . *DEVICEID . . . . . *DNS . . . . . . . . . *DNSUPDATE . . . . *DNSUSER . . . . . *DOMAIN . . . . . . *DPORT . . . . . . . . *DU . . . . . . . . . . *ENQ . . . . . . . . . *HOSTAUTH . . . . .
AT Commands: Information and Status Information and Status Most of the commands in the “Info” and “Status” groups as well as other groups have read-only parameters. They only provide information and cannot be changed using Wireless Ace (some can be changed using AT Commands with a terminal application). The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. The commands of these two groups are intermingled.
AT Commands: Information and Status FIGURE 2. Status Group I[n] n=0 Product name (for example, Raven Raven-E). n=1 The Raven’s firmware (ALEOS) version, hardware ID, and copyright. n=2 The internal hardware's firmware version and relevant hardware ID. n=3 The hardware module's unique ID (ESN). n=5 View active profile (the contents of the active registers). N=5 is not displayed with Wireless Ace. *DEVICEID? The 64-bit device ID the modem uses to identify itself to the cellular network.
AT Commands: Information and Status *NETIP? The current IP address of the modem reported by the embedded OEM module (generally obtained from Cingular your cellular carrier). This is the address to which packets can be sent in order to contact the Raven modem from the Internet. Use *NETALLOWZEROIP if you need to allow the display of an IP ending in a zero . Note: If there is no current network IP, 0.0.0.0 may be displayed.
AT Commands: Information and Status • Hardware Reset The hardware module is being reset. This is a temporary state. &V View active profile (the contents of the active registers). Not displayed with Wireless Ace. +CCID Subscriber Identity Module ID +CIMI International Mobile Subscriber Identity +ICCID Subscriber Identity Module ID +RCIQ Current Cell Info Information Displayed in Wireless Ace without AT Commands Listed • Bytes and Packets Received and Sent Network traffic for the applicable port.
AT Commands: Misc (Miscellaneous) This group includes configuration commands which are not specific to other groups. The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. FIGURE 1. Common : Misc OPRG=n Enables/disables over-the-air firmware upgrading of the Raven. When AirLink releases a new verison of ALEOS, you can upgrade your remote modems with OPRG enabled. n=0 : Disables n=1: Enables S53=[method][d.d.d.
AT Commands: Examples: ATS53=T192.168.100.23/12345 ATS53=foo.earlink.com Telnet to the specified IP at port 12345. ATS53=192.168.100.23/12345 Query the specified IP at port 12345. ATS53=/12345 Query port 12345. *DATE=[mm/dd/yyyy],[hh:mm:ss] Sets and queries the clock in the unit. Either the date and time can be specified, or simply one of the two can be specified in which case the unspecified value will remain unchanged. The date and time are always specified 24-hour notation.
AT Commands: uid=user id (up to 64 bytes) *STATICIP=d.d.d.d Set the static IP required to be received from the network. If the modem does not get this IP address from the network, it will reset the internal hardware and try again. The default is 0.0.0.0, which allows any IP address from the network. d.d.d.d=IP address Example: AT*STATICIP=192.168.1.23 Caution: *STATICIP does not set the IP address of the modem, it merely tells the modem which IP address to expect.
AT Commands: Serial Serial This group includes commands specific to the serial port. The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. Some of the commands in this section, as noted, are not available in Wireless Ace. Many of the commands not available with Wireless Ace require PassThru mode to use. FIGURE 1. Common : Serial +++ Note: This command is not proceeded by AT nor does it require a carriage return (enter).
AT Commands: Serial A/ Note: This command is not proceeded by AT. Re-execute last command. Cannot be configured in Wireless Ace. A Manually answer an incoming connection. Cannot be configured in Wireless Ace. D[method][d.d.d.d][/ppppp] or D[method][@name][/ppppp] Dial a connection to a remote IP and Port using method. Cannot be configured in Wireless Ace. method=P : Establish a UDP connection method=T : Establish a TCP connection method=N : Establish a Telnet connection d.d.d.
AT Commands: Serial DS=n Allows a PPP connection to be initiated on the host port. n=2 : Initiates the PPP connection. Cannot be configured in Wireless Ace. En Toggle AT command echo mode. n=0 : Echo Off n=1 : Echo On Hn Hang-Up Command. n=1: Hang-up With an AT telnet connection, this command will terminate the host data mode and return the Raven to an AT mode. Cannot be configured in Wireless Ace. O Online (Remote): Causes the Raven to go from Command State to data state.
AT Commands: Serial The standard line feed character sent by the modem to the host at the end of a response or return code in command state. Cannot be configured in Wireless Ace. S5=n Backspace Character n=0-127 (ASCII character number ) This register sets the character recognized as a backspace during command entry. Cannot be configured in Wireless Ace. S6=n Wait for Blind Dial n=2-10 seconds This register denotes the wait time, in seconds, before a blind dial (no dial tone detection).
AT Commands: Serial n=0 : No forwarding character. Used in UDP or TCP PAD mode. S211=n For applications or situations where hardware control of the DTR signal is not possible, the modem can be configured to ignore DTR. When Ignore DTR is enabled, the modem operates as if the DTR signal is always asserted. n=0 : Use hardware DTR. (default). n=1 : Ignore DTR. n=3 : Ignore DTR and assert DSR. This value is deprecated, and it is recommended to use &S to control the DSR instead.
AT Commands: Serial &Sn Set DSR mode. n=0 : Always assert DSR. n=1 : Assert DSR when in a data mode (UDP, TCP, PPP, or SLIP) (Default). n=2 : Assert DSR when the modem has network coverage. Note: S211 can also be used to request that DSR is always asserted. If S211 is set to 3 and &S is changed to a non-zero value, S211 will be changed to 1. &W Writes all changed modem settings. If this command is not issued, any modified values will revert back to their previous values at modem reset.
AT Commands: Serial *MODEMHISPEED Set the internal serial link speed to the radio (modem) module. May not be available for all modem models. *NUMTOIP=n Convert 12 digit number to IP. n=0 : Use as name. n=1 : Use as IP address. Raven EDGE/GPRS for Cingular - User Guide, version 2.
AT Commands: TCP TCP This group includes commands specific to TCP communications. FIGURE 1. Common : TCP S0=n This register determines how the Raven responds to an incoming TCP connection request. The Raven remains in AT Command mode until a connection request is received. DTR must be asserted (S211=1 or &D0) and the Raven must be set for a successful TCP connection. The Raven will send a “RING” string to the host.
AT Commands: TCP S221=n Connect Delay: n= 0 - 255 Number of seconds to delay the “CONNECT' response upon establishing a TCP connection. OR Number of tenths of seconds to delay before outputting ENQ on the serial port after the CONNECT when the ENQ feature is enabled (see *ENQ). TCPS=n TCP connection time-out (TCPS) units. Specifies a time interval upon which if there is no in or outbound traffic through a TCP connection, the connection will be terminated.
AT Commands: UDP UDP This group includes commands specific to UDP communications. FIGURE 1. Common : UDP AIP=n Allow IP address. n=0 Allow only the IP address specified in S53 to connect when UDP auto answer is enabled (S82=2). n=1 Allow any incoming IP address to connect when UDP auto answer is enabled (S82=2). Note: Always subject to any Friends filters that may be defined. HOR=n Half-Open Response - In UDP auto answer (half-open) mode: n=0 No response codes when UDP session is initiated.
AT Commands: UDP hh=01 : SLIP mode hh=02 : PPP mode hh=03 : UDP mode hh=04 : TCP mode hh=07 : PassThru mode hh=0F : PinPoint MDT hh=13 : Modbus ASCII hh=23 : Modbus RTU (Binary) hh=33 : BSAP hh=63 : Variable Modbus hh=73 : Reliable UDP hh=83 : UDP Multicast See also S53 to set the port for UDP or TCP. S82=n Enables UDP auto answer (half-open) mode. n=0 : Normal mode n=2 : Enable UDP auto answer mode. S83=n Set or query UDP auto answer idle time-out.
AT Commands: UDP *UDPLAST=n If enabled, sets S53 to the last accepted IP address through UDP auto answer. This can be used in conjunction with MD3 so that when there is no UDP session, new ethernet host data will cause a connection to be restored to the last IP accepted through UDP auto answer. . n=0 : Does not change S53 setting. (Default). n=1 : Set S53 to the last accepted IP. Note: This does not change the S53 setting in NVRAM.
AT Commands: DNS DNS This group includes commands specific to the modem being able to use domain names instead of IP addresses for other configuration options. FIGURE 1. Common : DNS *DNSn Queries the DNS addresses. Cingular provides the DNS addresses while your modem is registring on their network. n=1 or 2 First and second DNS address. d.d.d.d = IP of domain server *DNSUPDATE=n Indicates whether the modem should send DNS updates to the DNS server specified by *DNSUSER.
AT Commands: Dynamic IP Dynamic IP This group includes commands specific to dynamic DNS. Dynamic DNS allows the Raven to use a dynamic IP (can change each time you connect) account but still allow you to use a fully qualified domain name to contact the Raven using IP Manager (page 14) running on a server with a dynamic DNS updater. FIGURE 1. Common : Dynamic IP *DOMAIN=[name] Domain (or domain zone) of which the Raven is a part.
AT Commands: Dynamic IP *IPMGRKEYn=[key] Sets the 128-bit key to use to authenticate the IP update notifications. If the key's value is all zeros, a default key will be used. If all the bytes in the key are set to FF, then no key will be used (i.e. the IP change notifications will not be authenticated). AT*IPMGRKEY1 is used to set the key to use with AT*IPMANAGER1, while AT*IPMGRKEY2 is used to the key with AT*IPMANAGER2. n=1 : First IP Manager server. n=2 : Second IP Manager server.
AT Commands: PPP/Ethernet PPP/Ethernet This group includes commands specific to PPP or Ethernet connections between the Raven and a connected device. FIGURE 1. Common : PPP/Ethernet *HOSTAUTH=n Host Authentication Mode: Use PAP or CHAP to request the user login and password during PPP or CHAP negotiation on the host connection. The username and password set in *HOSTUID and *HOSTPW will be used. n=0 : Disable PAP or CHAP request (Default). n=1 : PAP and CHAP. n=2 : CHAP *HOSTNETMASK=n.n.n.
AT Commands: PPP/Ethernet d.d.d.d=IP Address *HOSTPRIVMODE=n Set or query whether a private or public (network) IP is to be used when the Host initiates a EDGE/GPRS connection to the modem. n=0 : Public (network) IP Mode: When the Host initiates a PPP connection, the host will be given the network IP address that was obtained from Cingular while registering on the network.
AT Commands: PassThru PassThru PassThru Mode is used to communicate directly to the Raven’s internal hardware. Caution: While the modem is in PassThru mode, ALEOS is disabled. If you need to connect to the Raven while it is in PassThru mode, you will need to do so with a terminal application. Not all commands are available while the modem is in PassThru mode. FIGURE 1. Common : PassThru *CSX1=n n=0 : Data will be passed to the host.
AT Commands: PassThru \APASSTHRU Caution: This mode is not available through the remote AT telnet server. You will need to connect to the Raven with it connected directly to your computer. Sets the modem operation to pass through mode. This mode will pass any characters received on the serial port directly to the internal hardware module and output any characters from the internal hardware module out the serial port. This allows direct access/configuration of the hardware module.
AT Commands: SMTP (including SMS) SMTP (including SMS) This group includes commands specific to messaging. SMTP (Simple Mail Transfer Protocol) is the de facto standard for email transmission across the Internet. The Raven can send messages using SMTP if it has been configured to use a mail server. SMS (Short Message Service) is another way to send messages via Cingular’s cellular network. Caution: Your account with Cingular may not support message sending with SMS.
AT Commands: SMTP (including SMS) *SMTPSUBJ=subject Allows configuration of the default Subject to use if one isn't specified in the message by providing a “Subject: xxx” line as the initial message line. subject= SMTP message subject *SMTPUSER=user The email account username to authenticate with the SMTP server (*SMTPADDR) for sending email. user= username Maximum: 40 characters. Note: Not required to use SMTP settings but may be required by Cingular.
AT Commands: Other Other The commands in this group are not specific to the other group categories. The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. FIGURE 1. Common : Other DAE=n Disable AT Escape Sequence detection. n=0 : Enable +++ AT escape sequence detection. n=1 : Disable +++ AT escape sequence detection. *DATZ=n Enables or disables reset on ATZ.
AT Commands: Other *IPPING=n Set the period to ping (if no valid packets have been received) a specified address (*IPPINGADDR) to keep the modem alive (online). n=15-255 minutes n=0 : Disable pinging (default) 15 minutes is the minimum interval which can be set for Keepalive. See also *MINXMIT which can override this value. *IPPINGADDR=[d.d.d.d][name] Set the IP address or valid internet domain name for the Raven to ping to keep itself alive (online).
AT Commands: Other *SNMPSECLVL=n Selects the security level requirements for SNMP communications as follows: n=0 : No security required. SNMPv2c and SNMPv3 communications are allowed. n=1 : Authentication equivalent to “authNoPriv” setting in SNMPv3. SNMPv3 is required to do authentication, SNMPv2c transmissions will be silently discarded. n=2 : Authentication and encryption, equivalent to “authPriv”' setting in SNMPv3.
AT Commands: Friends Friends Friends Mode can limit access to the Raven from Cingular’s network and the Internet. Friends Mode is a limited form of security, a basic firewall. Note: Friends mode does not block any traffic from the cellular network, wanted or not. Friends Mode will only prevent the Raven from forwarding data from those not on the Friends List. It does not prevent data from traversing the network to the modem which is still billable traffic. FIGURE 1.
AT Commands: Logging Logging This group includes commands specific to the internal log. The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. FIGURE 1. Logging *DBGCOMMLVL=n Set the logging level for the host or module COM port. n=0 : No logging n=1 : Host COM n=2 : Module COM *DBGIPLVL=n Sets the logging level for the IP subsystem. n=0 : No logging n=1 : Log errors (i.e. invalid/corrupt packets, etc.). n=2 : Log the header of all received packets.
AT Commands: Telemetry and Addr List (Address List) Telemetry and Addr List (Address List) Modbus, commonly used with telemetry devices, allows a connection via serial port to the modem (page 31). Telemetry and Addr List commands are only used when the modem is in one of the Modbus start-up modes. FIGURE 1. Telemetry FIGURE 2. Addr List (detail) Raven EDGE/GPRS for Cingular - User Guide, version 2.
AT Commands: Telemetry and Addr List (Address List) FIGURE 3. Addr List IPL=n IP List Dial This allows access the Modbus IP list using the first two digits of the dial string. Example: ATDT1234567 would go to ID "12" on the Modbus list and use the associated IP as the destination. n=0 : Disabled n=1 : Enabled MLISTid=d.d.d.d This command is configured by the fields avaialble in the Addr List group. Enters an ID and IP address into the Modbus List. ID is a decimal value (1 to 100). id=ID d.d.d.
AT Commands: Telemetry and Addr List (Address List) n=1 This parameter is used to define the length of the RTU ID in Modbus-like protocol data packets. n=2 This parameter is used when the when the MD is set to hex 63. MVMSK=hh Modbus Variant ID Mask: Byte hex mask to use when extracting the ID. Specify which bits in the ID field to use. This parameter is used when the when the Mode Default (MD) is set to hex 63.
AT Commands: Telemetry and Addr List (Address List) Commands in other groups associtated with Telemetry Only the settings associated with telemetry are explained in this section. MDn This command can be found in the UDP group. Set to the appropriate start up mode for your telemetry configuration. FIGURE 4. MD menu n=03 : UDP n=13 : Modbus ASCII n=23 : Modbus RTU n=33 : BSAP n=63 : Variable Modbus n=73 : Reliable UDP n=83 : UDP Multicast S53=[method][d.d.d.
AT Commands: Telemetry and Addr List (Address List) Destination Address For the remote Ravens, set the destination address to the IP address or domain name (if you are using IP Manager with a dynamic IP) of the host Raven.
AT Commands: EDGE/HSDPA EDGE/HSDPA This group includes commands specific to EDGE and GPRS. The commands displayed in Wireless Ace and the results of those commands depends on the model of the modem. FIGURE 1. EDGE/HSDPA *NETAPN=apn Easy entry of the APN. apn=access If left blank, the modem will attempt to use the default subscriber value as defined by the account. +CGQMIN Minimum Acceptable Quality of Service Profile. Change should be at carrier's request. Normally not required to be changed.
APPENDIX 3 Windows Dial-up Networking (DUN) Dial-up Networking (DUN) allows a computer or other device to use the serial port on your Raven to connect to the Internet or private network using PPP just like an analog modem using a standard phone line. Note: The Setup Wizard is the preferred method to install a modem driver and con- figure PPP for your modem. Use the instructions here only if you do not have the Setup Wizard available.
Windows Dial-up Networking (DUN) FIGURE 1. Phone and Modem Options b.In the Phone And Modem Options dialog box. Select the Modems tab. Select Add. FIGURE 2. Modems FIGURE 3. Install New Modem c. Check Don’t detect my modem; I will select it from a list and select Next. d. Select (Standard Modem Types) from the Manufacturers column, select Standard 33600 bps Modem from the Models column, and select Next.
Windows Dial-up Networking (DUN) FIGURE 4. Modem Driver e. Check Selected Ports, select the COM port the modem is connected to (commonly COM1), and select Next. FIGURE 5. Modem Port f. Once the modem driver is installed, select Finish. FIGURE 6. 3. Finish Configure the driver. a. When you return to the Phone and Modem Options window, you should see the newly installed modem “attached to” the correct COM port. Highlight the modem and select Properties.
Windows Dial-up Networking (DUN) FIGURE 7. Modems b. Select the Modem tab. Maximum Port Speed should be set to 115200 (default). Select OK to exit. FIGURE 8. Setting Maximum Port Speed Maximum Port Speed c. Select OK again to exit out of the Phone and Modem Options.
Windows Dial-up Networking (DUN) Caution: If you have an existing LAN connection, installing DUN for the modem may interfere with the LAN connection. It's recommended to disconnect your LAN connection before using a PPP connection with your Raven. Once the DUN connection is initiated, by default, it will take over as the “default route” for network communication and specifically for Internet access.
Windows Dial-up Networking (DUN) FIGURE 11. Preparing the Internet Connection e. Select Connect using a dial-up modem and select Next. FIGURE 12. Internet Connection f. Type in a name for the connection, such as AirLink 3G Connection. Select Next. The name provided here will not effect the connection in any way. It is only a label for the icon. It can be the name of your wireless service provider (Cingular), your modem (Raven), or any other designation for the connection. FIGURE 13.
Windows Dial-up Networking (DUN) FIGURE 14. Phone Number 10001 Optional: If you have multiple users configured for your computer, you may be prompted for Connection Availability. If you select My use only, the account currently logged on will be the only one able to use this DUN connection. h. Generally the modem takes care of the Account Information (User name and Password) for the connection, so you can leave these fields blank (unless otherwise instructed by Support).
Windows Dial-up Networking (DUN) FIGURE 16. 2. Finish Configure the connection. After you complete the New Connection Wizard, there are a few more things you will want to configure in the connection. a. When the Connect window opens, select Properties. FIGURE 17. Connect b. Uncheck Use dialing rules. Select Configure, below the Connect using line. Raven EDGE/GPRS for Cingular - User Guide, version 2.
Windows Dial-up Networking (DUN) FIGURE 18. Modem Properties c. Select 115200 as the Maximum speed. Check Enable hardware flow control. Do not check any other option. Select OK. FIGURE 19. Modem Configuration Optional: You may want to check the Options tab and change the settings for applications you might be using. The default options are generally applicable for most uses. d.
Windows Dial-up Networking (DUN) FIGURE 20. Connection Properties - PPP Settings f. Select (highlight) Internet Protocol (TCP/IP) and then select Properties. For most configurations, you will be obtaining the IP address and the DNS server address automatically. Select Advanced. Uncheck Use IP header compression. Check Use default gateway... Select OK. FIGURE 21. Internet Protocol g. Select OK and OK again to return to the Connect window.
Windows Dial-up Networking (DUN) 2. Right-click on the AceView window to open the menu and select Connection Settings. FIGURE 22. AceView: Menu a. Select Auto Start in the DUN section. b. Select the DUN connection you have already installed on your computer from the drop down menu once you select Auto Start (you may only have 1 selection which would be preselected for you). Note: When using the DUN connection, make sure the IP Address is set to the local IP address of the modem. c.
Windows Dial-up Networking (DUN) 1. Start the DUN session. Start > Connect To > AirLink 3G Connection (or whatever you named the connection). FIGURE 24. MS Windows XP: Connect For some accounts, you need to enter the User name and Password provided by Cingular for the cellular account. You can also enter these parameters beforehand using *NETUID and *NETPW (refer to the AT Commands, page 50). 2. Connect to the network. Select Dial to connect to the modem and the cellular network.
APPENDIX 4 Simple Network Management Protocol (SNMP) The Raven can be configured as an SNMP agent and supports SNMPv2c and SNMPv3. SNMP Overview The Simple Network Management Protocol (SNMP) was designed to allow remote management and monitoring of a variety of devices from a central location.
Simple Network Management Protocol (SNMP) There are only three commands to set for SNMP in the Raven: the listening port, the security level, and the trap destination. Listening Port *SNMPPORT sets the port for the SNMP agent to listen on. If set to zero, default, SNMP is dis- abled. FIGURE 1. Wireless Ace: *SNMPPORT Note: SNMP generally uses port 161, however most Internet providers (including cellular) block all ports below 1024 as a security measure.
Simple Network Management Protocol (SNMP) FIGURE 3. Wireless Ace: Changing the Raven Password - Menu Option The current password will be pre-entered. As you type the new password and confirm it, the characters you type will be obscured by “x”. For the password, you can use numbers, letters, and/or punctuation. Caution: The password is case sensitive. “drowssaP” is not the same as “drowssap”. Trap Destination *SNMPTRAPDEST needs to be set with the destination IP and port.
Simple Network Management Protocol (SNMP) internet OBJECT IDENTIFIER ::= { dod 1 } private OBJECT IDENTIFIER ::= { internet 4 } enterprises OBJECT IDENTIFIER ::= { private 1 } airlink OBJECT IDENTIFIER ::= { enterprises 20542 } general OBJECT IDENTIFIER ::= { airlink 1 } common OBJECT IDENTIFIER ::= { airlink 2 } status OBJECT IDENTIFIER ::= { airlink 3 } gps OBJECT IDENTIFIER ::= { airlink 4 } -- GENERAL -phoneNumber OBJECT-TYPE SYNTAX DisplayString (SIZE (10)) MAX-ACCESS read-only STATUS current ::= {
Simple Network Management Protocol (SNMP) SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { general 5 } aleosHWVer OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { general 6 } modemSWVer OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { general 7 } modemHWVer OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { general 8 } -- COMMON -date OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { commo
Simple Network Management Protocol (SNMP) ::= { common 2 } devicePort OBJECT-TYPE SYNTAX INTEGER(0..
Simple Network Management Protocol (SNMP) MAX-ACCESS read-only STATUS current ::= { common 8 } serialPortSettings OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { common 9 } serialPortFlowControl OBJECT-TYPE SYNTAX INTEGER { none(0), hardware(2), software(4) } MAX-ACCESS read-only STATUS current ::= { common 10 } -- STATUS -ipAddress OBJECT-TYPE SYNTAX IpAddress MAX-ACCESS read-only STATUS current ::= { status 1 } netState OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only
Simple Network Management Protocol (SNMP) ::= { status 3 } rssi OBJECT-TYPE SYNTAX INTEGER(-125..
Simple Network Management Protocol (SNMP) MAX-ACCESS read-only STATUS current ::= { gps 1 } satelliteCount OBJECT-TYPE SYNTAX INTEGER MAX-ACCESS read-only STATUS current ::= { gps 2 } latitude OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { gps 3 } longitude OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current ::= { gps 4 } END Raven EDGE/GPRS for Cingular - User Guide, version 2.
APPENDIX 5 Warranty Terms and Conditions The following terms and conditions ("Warranty Terms") govern the warranty services offered to you ("Customer") by AIRLINK COMMUNICATIONS, INC. ("AirLink"), located at 3159 Corporate Place, Hayward, CA 94545, in connection with the sale and licensing of AirLink software and hardware.
Warranty Terms and Conditions Warranty Conditions Remedy If under normal use the Software and/or Hardware (collectively, the "Products") prove to have any such defect and the Customer notifies AirLink of such defect within the warranty period, AirLink, at its option, will either repair or replace the same without charge.
Warranty Terms and Conditions DIRECTLY GIVES RISE TO THE CLAIM. THIS CLAUSE WILL SURVIVE THE FAILURE OF ANY EXCLUSIVE REMEDY AND THE EXPIRATION OF THESE WARRANTY TERMS. General Conditions AirLink shall have the right to assign any or all components of these Warranty Terms without the prior written consent of the other party.
APPENDIX 6 Frequently Asked Questions and Technical Support Many of these questions and solutions in the following sections come from AirLink Support. Caution: Solutions should only be performed if you are experiencing the specific problem indicated and have the specific modem model number indicated. Some solutions are very specific to model numbers due to differing internal hardware. FAQ Topics Power, Antennas, and Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Frequently Asked Questions and Technical Support What is the Proper RF Coverage for my Raven? The optimal range for AirLink modems is an RF Coverage (RSSI value) of -60 to -95. RF coverage between -95 to -105 DBm will often still register, however functionality at this range can be greatly reduced and registration can become difficult. Any devices with an RSSI below -105 DBm will likely fail to register on a regular basis.
Frequently Asked Questions and Technical Support mounted antenna can be placed in locations where the simple, short dipole antenna connected directly to the Raven may not perform at all. Note: When using a cable with an antenna, there is a dB loss over the distance of the cable. It is possible to lose the full gain of an antenna while using a long cable to the modem.
Frequently Asked Questions and Technical Support However, if you need to be able to contact your Raven (or the devices behind it) directly, instead of a Restricted IP (also called Private IP, Non-Routable IP, or Proxy APN), you will need to contact Cingular your cellular provider to get your account changed to an Unrestricted IP (also called Public IP or Internet APN). Note: Customized APNs are generally private and non-routable.
Frequently Asked Questions and Technical Support The IP addresses configured need to be appropriate for your network. For most internal networks, using the IP range of 192.168.x.x is generally preferred. The first three parts (called octets) need to be the same for all devices on the network (such as 192.168.1.x), but you can use any number from 0 to 254 for the last part if you use a subnet mask of 255.255.255.0 (fewer numbers are usable with different subnets).
Frequently Asked Questions and Technical Support FIGURE 1. 3. Note the Challenge Code shown (will be different than this screenshot). FIGURE 2. 4. Wireless Ace: Reset Password Wireless Ace: Challenge Code Enter the Daily Password provided by the AirLink support technician. Note: The Daily Password will only work for the modem you requested, the copy of Wireless Ace you used to obtain the Challenge Code, and only for the specific time (approximately 24 hours).
AirLink Technical Support AirLink Technical Support If you encounter problems with operation of your Raven, AirLink’s support staff can help. AirLink Support Web Site The AirLink web site is updated frequently with Setup Wizards, Utilities, How-To Guides, and other documentation: http://www.airlink.com/support.
