Specifications

RavenXTG Sierra Wireless Cellular Modem

7. Troubleshooting

If LoggerNet/PC400 software is unable to establish a connection with the

modem:

7.1 Check the Modem Configuration

a. Check the GPRS cellular account information, and verify there is GPRS

coverage at the site. Dynamic IP accounts require a Dynamic Domain

Name Server (DDNS) (Section 5).

b. If the cellular account is with CrossBridge Solutions, then CrossBridge’s

tunnel software must be running on the host computer for communications

to be established with the datalogger.

c. The modem has to be configured using AceManager as described in

Section 5.

d. Modem settings have to be changed, and the APN number entered, using

AceManager (Section 5). After the Raven GPRS/EDGE template file has

been loaded, you can verify settings in the Status, Misc, Serial, and

GPRS/EDGE groups have been configured as shown below.