Operation Manual

23
Customer Service
Type of
Damage
Type of Service Inquiry
Within Warranty
Period
After Warranty
Period
Trouble caused
in a normal use
condition
Claim a service for a main part within 10 days after purchase Replacement
Not applicable
Claim a service for a main part within 1 month after purchase
Replacement or
Free repair
Claim a service for a main part within 1 month after unit exchange
Claim a service for faulty unit Free repair Repair at cost
Same defect over 3 times
Replacement or
refund
Not applicable
Lost by service center during repair service
Applicable by
bylaw
Damaged unit from distribution and installation Replacement Not applicable
Customer’s
negligence or
fault, Functional
defect
Repair is available Repair at cost Repair at cost
Repair is not available
Replacement
at cost
Applicable by
bylaw
* Defect caused by Natural disasters (Fire, Salt, Gas, Earthquake, Flood)
* Defect caused by unauthorized technician other than by personnel of repair or
service center
* Replacement of fair tear and wear components
* Others not product fault itself but customer’s fault
Repair at cost Repair at cost
Ú Warranty period is 12 months after purchase.
Ú We provide product repair and replacement services within the warranty period in accordance with the consumer
protection regulations(the Korea Fair Trade Commission Directive 2008-3)
Customer Service