Operation Manual

54
Warranty
Warranty
We provide product repair and replacement services within the warranty period
in accordance with the consumer protection regulations(the Korea Fair Trade Commission Directive 2008-3)
Warranty period
• Product(main unit): 12 months from the purchase date(But, if purchase date is not clear, it can be applying 3 months warranty after manufacturing date)
• Accessory(expendable supply) : 6 months including SD card.(In case of using DC fuse power cable, memory card life can be shorter than general use)
• Service parts holding period: 5 years after stopping sales
※ Warranty period is 12 months after purchase.
※ We provide product repair and replacement services within the warranty period in accordance with the consumer protection regulations.
(the Korea Fair Trade Commission Directive 2008-3)
Claim a service for trouble
caused in a normal use
condition
Type of Damage
Compensation standard
Within Warranty Period After Warranty Period
Claim a service for a main part within 10 days after purchase Replacement or refund Not applicable
Claim a service for a main part within 1 month after purchase Replacement or Free repair Not applicable
Claim a service for faulty unit Free repair Repair at cost
Repair is not available Replacement or refund Replacement or refund after depreciation
Replacement is not available Refund at cost Applicable by bylaw
Claim a service for a main part within 1 month after unit exchange Refund at cost Applicable by bylaw
Same defect over 3 times Replacement or refund Not applicable
Multi defect over 5 times Replacement or refund Not applicable
Lost by service center during repair service Replacement or refund Applicable by by law
Claim a service for not
holding service parts within
service parts holding period
Trouble caused in a normal use condition Replacement or refund
Not applicable
Customer’s negligence or fault, functional defect Repair at cost
Damaged unit from distribution Replacement Not applicable
Damaged unit from installation Replacement Not applicable
Customer’s negligence or
fault, Functional defect
Repair is available Replacement at cost Applicable by bylaw
Repair is not available Repair at cost Repair at cost