Installation Guide

Table Of Contents
Problems and warranty
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment,
follow this procedure to investigate and report:
1
Search this document and the software release notes of supported releases.
2
Visit the support website. http://www.cambiumnetworks.com/support
3
Ask for assistance from the Cambium product supplier.
4
Gather information from affected units such as:
The IP addresses and MAC addresses.
The software releases.
The configuration of software features.
Any available diagnostic downloads.
CNUT Support Capture Tool information
5
Escalate the problem by emailing or telephoning support.
See Contacting Cambium Networks for URLs, email addresses and telephone
numbers.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization
(RMA) process from the support website.
xviii pmp-0957 (April 2015)