Installation guide

96107 Fourth Edition 23
StorageTek Proprietary
2
2
AIX - Installation Support
The following pages are provided to support your attachment to the RS6000
AIX operating system. This chapter will:
• help you resolve problems
• let you know what HBAs are supported
• provide information about switch configuration.
■ Introduction
This document was created as a transfer of knowledge from engineering to
our support personnel. It describes the various methods of gathering
information, troubleshooting, fixing, and tuning the FlexLine™ 200/300 Series
storage systems - AIX solution with either Cambex PC1000, Emulex LP8000,
or newer HBAs (as documented in chapter one). All the examples are taken
from an actual install, but should be the same for all future storage system
solutions with only the inquiry strings being different.
■ Overview
Problems should only be escalated if the troubleshooting methods in this
document are exhausted. The information required to analyze the problem
should be gathered prior to escalation.
Problem escalation
Escalation, based on the problem type, requires the following information.
Initial install
detailed description of problem
storage system Profile
lsdev –Cc disk output
lsdev –Cc adapter output
cfgmgr –v > /tmp/cfgmgr.log file
lsattr –El hdisk(n) (from hdisk with problem)
ps –ef > /tmp/process.log
lslpp –l > /tmp/version.log