User Guide

34
Troubleshooting Guide - Espresso Machine
PROBLEM Possible Cause What To Do
(used) espresso
puck is wet
A little water will remain on
top of the used espresso
puck.
Rest Portafilter on the Drip Tray for
5 sec to allow the water to dissipate
before disposing puck.
Too many coffee grinds used. Dose less coffee grinds.
Dual Wall Filter Baskets
being used.
Dual Wall Filter Baskets will keep the
puck more wet than Single Wall Filter
Baskets.
Espresso
pours into cup
unevenly
Uneven tamping. Ensure coffee grinds are tamped evenly.
Obstruction in the Group Head
or Portafilter.
Check there is nothing obstructing the
Group Head or Portafilter & clean.
Pump makes an
unusual noise
No water in the reservoir. Fill reservoir with water.
Let the machine return to the READY
state if it is cooling down after steam.
Prime water through the Group Head,
press the ONE SHOT BUTTON. Allow
water to run through.
Water Reservoir is not
correctly positioned.
Insert the Water Reservoir into the
back of the unit.
Red Plug from the packaging
may still be inserted.
Remove the red packaging plug found
at the base of the Water Reservoir.
New Pre-infusion Profiles has
been selected.
Different Pre-infusion Profiles
make different noise at the start
of an espresso extraction. See
Customizable - Pre-infusion Profiles,
page 23.
Water around
Drip Tray
area or on
countertop
Water overflowing from Drip
Tray.
Empty if the red Water Level Indicator
appears through the Drip Tray
Stainless Steel Grill.
Drip Dray not present when
Thermoblock is auto purging.
Keep Drip Tray in place, when cooling
to espresso temperature. The STEAM
LIGHT flashes and water purges into
Drip Tray. See Espresso Making Guide,
page 13.