User manual

Compliance Test System 3.0 User Manual
WARRANTY INFORMATION
CALIFORNIA INSTRUMENTS CORPORATION warrants each instrument manufactured by them
to be free from defects in material and workmanship for a period of one year from the date of
shipment to the original purchaser. Excepted from this warranty are fuses and batteries that
carry the warranty of their original manufacturer where applicable. CALIFORNIA
INSTRUMENTS will service, replace, or adjust any defective part or parts, free of charge, when
the instrument is returned freight prepaid, and when examination reveals that the fault has not
occurred because of misuse, abnormal conditions of operation, user modification, or attempted
user repair. Equipment repaired beyond the effective date of warranty or when abnormal usage
has occurred will be charged at applicable rates. CALIFORNIA INSTRUMENTS will submit an
estimate for such charges before commencing repair, if so requested.
SERVICE PROCEDURE
If a fault develops, notify CALIFORNIA INSTRUMENTS at [e-mail] or its local
representative, giving full details of the difficulty, including the model number and serial number.
On receipt of this information, service information or a Return Material Authorization (RMA)
number will be given. Add the RMA number furnished to the shipping label. Pack the instrument
carefully to prevent transportation damage, affix label to shipping container, and ship freight
prepaid to the factory. CALIFORNIA INSTRUMENTS shall not be responsible for repair of
damage due to improper handling or packing. Instruments returned without RMA No. or freight
collect may be refused at California Instruments discretion. Instruments repaired under Warranty
will be returned either via prepaid surface freight or low cost airfreight at California Instruments
discretion. Instruments repaired outside the Warranty period will be returned freight collect,
Ex Works CALIFORNIA INSTRUMENTS 9689 Towne Centre Drive, San Diego, CA 92121-
1964. If requested, an estimate of repair charges will be made before work begins on repairs not
covered by the Warranty.
DAMAGE IN TRANSIT
The instrument should be tested when it is received. If it fails to operate properly, or is damaged
in any way, a claim should be filed immediately with the carrier. The claim agent should obtain a
full report of the damage, and a copy of this report should be forwarded to us by fax or email
(Fax: [phone], Email:
[e-mail]). CALIFORNIA INSTRUMENTS will prepare an
estimate of repair cost and repair the instrument when authorized by the claim agent. Please
include model number and serial number when referring to the instrument.
SPARE PARTS
To order spare parts, user manuals, or determine the correct replacement part for your California
Instruments products, please contact the Customer Service department by phone at + 1 858 677
9040, press 2 or by email [e-mail].
4 Revision N California Instruments