Warranty Guide

Cali Bamboo LLC
Limited Residential Flooring Warranty
Cali Vinyl
®
Longboards
™
www.CaliFloors.com | 6675 Mesa Ridge Rd, San Diego, CA 92121 | [phone]
LONGBOARDS
TM
received within 30 calendar days after the Warranty Holder identifies the Manufacturing Defect or other
basis for a warranty claim. To be covered under this Cali Bamboo limited warranty, the Warranty Holder
must provide documentation of sales order and proof that the Flooring was properly installed in accordance
with the Installation Guide (defined below).
Cali Bamboo reserves the right to retain a certified and independent flooring inspector to verify the Warranty
Holder’s warranty claims. The determination of the flooring inspector regarding the warranty claim is not
binding on either Cali Bamboo or on Warranty Holder. A determination that does not verify the warranty
claim shall not affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the
terms of the Arbitration Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The
performance of the inspection, however, if requested by Cali Bamboo and assuming that Cali Bamboo
advances the full cost of the inspection as described above, is a requirement for the Warranty Holder to
submit a warranty claim to arbitration under the Arbitration Agreement.
For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo
website https://www.calibamboo.com/flooring-warranty/.
Warranty Exclusions and Limitations
This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s Cali
Vinyl® Longboards™ flooring installation guide found online at https://www.calibamboo.com/flooring-
installation/ (the “Installation Guide”) and (ii) maintained in accordance with Cali Vinyl® Longboards™
flooring care and maintenance guidelines found online at https://www.calibamboo.com/floor-care-and-
maintenance/ (the “Maintenance Guide”). Cali Bamboo will provide copies of these guides upon request
by the Warranty Holder. This limited warranty only applies when the Flooring is used under normal traffic
and other usage conditions.
The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the
Flooring, and product variation or error that does not exceed the 5% industry standard is not considered a
Manufacturing Defect for purposes of this limited warranty. This limited warranty does not extend to or
cover:
(a) any damage, splits, cracks, edge fracturing, chipping, or any other defect to the Flooring caused
by accidents, alterations, misuse, abuse, direct exposure to the elements, or improper installation;
(b) Flooring damage caused by excessive cold or heat (temperatures less than -25° F or more than
165° F), negligence, erosion, pets, insects, sanding, settlement or movement of the structure to
which the Flooring is attached, and/or installation of Flooring over an improper subfloor;
(c) Flooring damage caused by moisture intrusions from concrete hydrostatic pressure, flooding,
or plumbing leaks, along with high levels of alkalinity or by moisture trapped below the Flooring that
creates mold or mildew;
(d) damage caused by or resulting from installation over radiant heat floors that exceed 85° F;
(e) changes in Flooring color or sheen due to aging, moisture, exposure to sunlight or Ultra Violet
rays (which may cause oxidation of finish);
(f) Flooring discoloration caused by area rugs;