Warranty Guide

Cali Bamboo LLC
Limited Residential Flooring Warranty – Cali Vinyl Plus
www.CaliBamboo.com | 6675 Mesa Ridge Rd, San Diego, CA 92121 | [phone]
How to Obtain Warranty Service:
The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper
milling, grading, staining and coating, and report any such defects to Cali Bamboo, prior to
installation of the Flooring. To obtain warranty service, the Warranty Holder must contact Cali
Bamboo’s Customer Experience Department: [e-mail]/ 858-200-9540
option 2. Warranty claims must be received within 30 calendar days after the Warranty Holder
identifies the Manufacturing Defect or other basis for a warranty claim. To be covered under this
Cali Bamboo limited warranty, the Warranty Holder must provide documentation of sales order
and proof that the Flooring was properly installed in accordance with the Installation Guide
(defined below).
Cali Bamboo reserves the right to retain a certified and independent flooring inspector to verify
the Warranty Holder’s warranty claims. The determination of the flooring inspector regarding the
warranty claim is not binding on either Cali Bamboo or on Warranty Holder. A determination that
does not verify the warranty claim shall not affect the Warranty Holder’s right to submit its claim
to arbitration in accordance with the terms of the Arbitration Agreement (as defined in Cali
Bamboo’s Terms and Conditions of Purchase). The performance of the inspection, however, if
requested by Cali Bamboo and assuming that Cali Bamboo advances the full cost of the inspection
as described above, is a requirement for the Warranty Holder to submit a warranty claim to
arbitration under the Arbitration Agreement.
For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali
Bamboo website www.calibamboo.com/vinyl-floor-warranty.
Warranty Exclusions and Limitations:
This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali
Bamboo’s Cali Vinyl Plus flooring installation guide found online at
https://www.calibamboo.com/installing-vinyl-plank-flooring/ (the “Installation Guide”) and (ii)
maintained in accordance with Cali Bamboo’s Cali Vinyl Plus flooring care and maintenance
guidelines found online at https://www.calibamboo.com/vinyl-floor-care/ (the “Maintenance
Guide”). Cali Bamboo will provide copies of these guides upon request by Warranty Holder. This
limited warranty only applies when the Flooring is used under normal traffic and other usage
conditions.
The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has
installed the Flooring, and product variation or error that does not exceed the 5% industry standard
is not considered a Manufacturing Defect for purposes of this limited warranty. This limited
warranty does not extend to or cover: (a) any damage, splits, cracks, edge fracturing, chipping,
or any other defect to the Flooring caused by accidents, alterations, misuse, abuse, direct
exposure to the elements, or improper installation; (b) Flooring damage caused by excessive cold
or heat (temperatures less than 32° F or more than 113° F), negligence, erosion, pets, insects,
sanding, settlement or movement of the structure to which the Flooring is attached, and/ or
installation of Flooring over improper subfloor; (c) Flooring damage caused by moisture intrusions
from concrete hydrostatic pressure, flooding, or plumbing leaks, along with high levels of alkalinity
or by moisture trapped below the Flooring that creates mold or mildew: (d) any Flooring deformity