Warranty

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Cali Bamboo reserves the right to retain a certified and independent National Wood Flooring Association
Inspector (“NWFA Inspector”) to verify the Warranty Holder’s warranty claims. The determination of the
NWFA Inspector regarding the warranty claim is not binding on either Cali Bamboo or on Warranty Holder. A
determination that does not verify the warranty claim shall not affect the Warranty Holder’s right to submit its
claim to arbitration in accordance with the terms of the Arbitration Agreement (as defined in Cali Bamboo’s
Terms and Conditions of Purchase). The performance of the inspection, however, if requested by Cali Bamboo
and assuming that Cali Bamboo advances the full cost of the inspection as described above, is a requirement for
the Warranty Holder to submit a warranty claim to arbitration under the Arbitration Agreement.
For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo
website https://www.calibamboo.com/bamboo-flooring-warranty/.
Warranty Exclusions and Limitations:
This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s
installation guide found online at https://www.calibamboo.com/glue-down-hybrid-engineered-flooring/ and
https://www.calibamboo.com/nail-down-hybrid-engineered-flooring/ (the “Installation Guide”) and (ii)
maintained in accordance with Cali Bamboo’s care and maintenance guidelines found online at
http://www.calibamboo.com/cleaning-bamboo-flooring-care-maintenance/ (the “Maintenance Guide”). Cali
Bamboo will provide copies of these guides upon request by Warranty Holder. This limited warranty only
applies when the Flooring is used under normal traffic and other usage conditions. Bamboo floors, like other
wood floors, are subject to contraction and expansion, the occurrence of which is not covered by this limited
warranty.
The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the
Flooring, and product variation or error that does not exceed the 5% industry standard is not considered a
manufacturing defect for purpose of this limited warranty. This limited warranty does not extend to or cover:
(a) any damage, warping, cupping, splits, cracks, grain raising, checking, edge fracturing, splintering, chipping,
or any other defect to the Flooring caused by accidents, alterations, misuse, abuse, direct exposure to the
elements, or improper installation; (b) Flooring damage resulting from failure to maintain appropriate humidity
levels via the use of humidifier and/ or de-humidifier, as stated in the Maintenance Guide; (c) Flooring damage
caused by moisture, excessive heat or cold, excessive dryness, negligence, water, erosion, pets, insects, sanding,
settlement or movement of the structure to which the Flooring is attached, and/ or installation of Flooring over
improper subfloor; (d) any Flooring deformity that is not measureable or visible from a standing position in
normal lighting; (e) changes in Flooring color due to aging, moisture, exposure to sunlight or Ultra Violet rays
(which may cause oxidation of finish/ stain); (f) Flooring discoloration caused by area rugs; (g) loss of Flooring
finish gloss over time consistent with normal wear & tear; (h) damage caused by installation of the Flooring in
highly fluctuate moisture environments or resulting from installation over radiant heat floors that exceed 85
degrees Fahrenheit; or (i) Flooring damage caused by a failure to follow the recommended installation and
maintenance procedures as set forth in the Installation and Maintenance Guides. This limited warranty excludes
color variation between orders, individual planks and/ or samples. Cali Bamboo does not warrant that the
Flooring will match or coordinate with purchaser furnishings, trim, cabinetry, railings, etc. It is the installer’s
responsibility to document all jobsite conditions and measurements including the installation date, Flooring