Warranty Guide

THE WORLD’S HARDEST FLOORS™
Cali Bamboo Fossilized Eucalyptus Flooring Residential Warranty
these guides upon request by Warranty Holder. This limited warranty only applies when the Flooring is used under normal
traffic and other usage conditions. Eucalyptus floors, like other wood floors, are subject to contraction and expansion, the
occurrence of which is not covered by this limited warranty.
The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the Flooring, and
product variation or error that does not exceed the 5% industry standard is not considered a manufacturing defect for
purposes of this limited warranty. This limited warranty does not extend to or cover:
(a) any damage, warping, cupping, buckling, splits, cracks, grain raising, checking, edge fracturing, splintering, chipping,
or any other defect to the Flooring caused by accidents, alterations, misuse, abuse, direct exposure to the elements, or
improper installation/maintenance;
(b) Flooring damage resulting from failure to maintain appropriate humidity levels which may require the use of humidifier
and/ or de-humidifier, as stated in the Maintenance Guide;
(c) Flooring damage caused by moisture, excessive dryness, excessive heat or cold, negligence, water, erosion, pets,
insects, sanding, settlement or movement of the structure to which the Flooring is attached, and/ or installation of Flooring
over improper subfloor;
(d) Flooring damage caused by steam mops or wet mopping;
(e) Flooring damage caused by moisture intrusions from concrete hydrostatic pressure, flooding, or plumbing leaks, along
with high levels of alkalinity, or by moisture trapped below the Flooring that creates mold or mildew;
(f) damage caused by installation of the Flooring in basements and/ or highly fluctuating moisture environments or resulting
from installation over radiant heat floors;
(g) changes in Flooring color due to aging, moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation
of finish/stain);
(h) Flooring discoloration caused by area rugs;
(i) loss of Flooring finish gloss over time consistent with normal wear & tear;
(j) scratches, gouges, staining, finish wear through, or other finish issues on the Flooring caused by failure to follow the
Maintenance Guide such as damage caused by vacuum cleaner beater bars, castor wheels, chairs, or other furniture
without proper floor protectors, or damage caused by using mineral spirits, paint thinner, or other solvents on the Flooring;
(k) damage to Flooring finish caused by tape or adhesive;
(l) refinishing or recoating the Flooring;
(m) scratches or dents;
(n) Flooring noise such as squeaks, crackling, and popping which may happen as a result of structural movement, sub-floor
flatness, deflection, changes in environmental conditions, relative humidity, the amount of topside pressure applied to the
flooring, or improper nailing;
(o) Flooring damage caused by natural events such as hurricanes, earthquakes, and tornadoes;
(p) Flooring installed with visible defects;
(q) any Flooring deformity that is not measurable or visible from a standing position in normal lighting; or
(r) Flooring damage caused by a failure to follow the recommended installation and maintenance procedures as set forth in
the Installation and Maintenance Guides.
This limited warranty excludes color variation between orders, individual planks and/ or samples. Cali Bamboo does not
warrant that the Flooring will match or coordinate with purchaser furnishings, trim, cabinetry, railings, etc.
It is the installer’s responsibility to document all jobsite conditions and measurements including the installation date,
Flooring moisture content, site relative humidity, temperature, and subfloor moisture content and other documentation
required under the Installation Guide.
THIS IS THE COMPLETE WARRANTY AND IT IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND
CONDITIONS OF EVERY KIND, WHETHER CONTRACTUAL OR STATUTORY, ALL OF WHICH ARE DISCLAIMED TO THE
FULLEST EXTENT PERMITTED BY LAW. Some states do not allow limitations on the duration of an implied warranty, so the
above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state.
Limitation of Damages:
IN NO EVENT SHALL CALI BAMBOO BE LIABLE UNDER THIS WARRANTY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES EVEN IF CALI BAMBOO HAS BEEN INFORMED, OR SHOULD BE AWARE, OF THEIR LIKELIHOOD, OR FOR
ANY OBLIGATIONS OR DAMAGES OTHER THAN THE SPECIFIC WARRANTY SERVICE OBLIGATIONS EXPRESSLY SET
OUT ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.