User guide

110 6250 Servo Controller User Guide
Returning the System
If you must return your 6250 system to affect repairs or upgrades, use the following steps:
➀ Get the serial number and the model number of the defective unit, and a purchase order
number to cover repair costs in the event the unit is determined by the manufacturers to be
out of warranty.
➁ Before you return the unit, have someone from your organization with a technical
understanding of the 6250 system and its application include answers to the following
questions:
❏ What is the extent of the failure/reason for return?
❏ How long did it operate?
❏ Did any other items fail at the same time?
❏ What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
❏ How was the product configured (in detail)?
❏ What, if any, cables were modified and how?
❏ With what equipment is the unit interfaced?
❏ What was the application?
❏ What was the system environment (temperature, enclosure, spacing, unit orientation,
contaminants, etc.)?
❏ What upgrades, if any, are required (hardware, software, user guide)?
➂ In the USA, call Parker Compumotor for a Return Material Authorization (RMA)
number. Returned products cannot be accepted without an RMA number. The phone
number for Parker Compumotor Applications Department is [phone].
Ship the unit to: Parker Hannifin Corporation
Compumotor Division
5500 Business Park Drive, Suite D
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
➃ In the UK, call Parker Digiplan for a GRA (Goods Returned Authorization) number.
Returned products cannot be accepted without a GRA number. The phone number for
Parker Digiplan Repair Department is 0202-690911. The phone number for Parker
Digiplan Service/Applications Department is 0202-699000.
Ship the unit to: Parker Digiplan Ltd.,
21, Balena Close,
Poole,
Dorset,
England.
BH17 7DX
➄ Elsewhere: Contact the distributor who supplied the equipment.