User manual

SERVICE AND SUPPORT
001-7100-100 Version 0 Page 66 of 66 Vanguard 3G User Manual CDMA Version
10. SERVICE AND SUPPORT
10.1 PRODUCT WARRANTY, RMA AND CONTACT INFORMATION
CalAmp Corp guarantees that every Dataradio Vanguard 3G Cellular Modem will be free from
physical defects in material and workmanship for one (1) year from the date of purchase
when used within the limits set forth in the Specifications section of this manual. Extended
warranty plans are available.
If the product proves defective during the warranty period, contact CalAmp Customer Service
to obtain a Return Material Authorization (RMA).
10.2 RMA REQUEST
Contact Customer Service:
CalAmp – Dataradio
299 Johnson Avenue, Suite 110
Waseca, MN 59093-USA
phone: [phone]
fax: [phone]
BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER, AND BILLING AND
SHIPPING ADDRESSES ON HAND WHEN CALLING.
When returning a product, mark the RMA clearly on the outside of the package. Include a
complete description of the problem and the name and telephone number of a contact
person. RETURN REQUESTS WILL NOT BE PROCESSED WITHOUT THIS INFORMATION.
For units in warranty, customers are responsible for shipping charges to CalAmp Corp. For
units returned out of warranty, customers are responsible for all shipping charges. Return
shipping instructions are the responsibility of the customer.
10.3 PRODUCT DOCUMENTATION
CalAmp Corp reserves the right to update its products, software, or documentation without
obligation to notify any individual or entity. Product updates may result in differences
between the information provided in this manual and the product shipped. For the most
current product documentation, visit www.calamp.com
for spec sheets.
10.4 TECHNICAL SUPPORT
Technical support hours: Monday to Friday 9:00 AM to 5:00 PM, Eastern Time
CalAmp – Dataradio Corp
6160 Peachtree Dunwoody RD., suite C-200
Atlanta, Georgia 30328
phone: [phone]
fax: [phone]
Email address:
[e-mail]