User manual

TROUBLESHOOTING
001-7100-100 Version 0 Page 60 of 66 Vanguard 3G User Manual CDMA Version
6. CARRIER SPECIFIC INFORMATION
Each cellular provider uses a different PRI file that needs to be programmed into the modem for the
modem to register properly on their cellular network and connect. These PRI files are typically
programmed into the modem by the manufacturer of the RF module or by CalAmp Corp using
proprietary programming software. The following sections list different carriers and the requirements
for activating modems on their networks. Cellular providers will (where applicable) supply username
and password formats for making EVDO calls. Dataradio modems support the service provisioning
features called Over-the-Air Service Provisioning (OTASP) and Over-the-Air Parameter
Administration (OTAPA). OTASP occurs when a user initiates a call to the service provider. No further
commands are (typically) required to provision the modem. For example, a user with a new
modem/phone without service programming data can call the service provider's special OTASP
number to have the device programmed without physically taking it to the service provider. OTAPA
occurs when the network initiates a call to the modem and programs it without any user
intervention. OTAPA is typically used when the service provider decides to update information on
many cellular devices at the same time.
Note:
Dataradio Vanguard 3G radio modems are carrier specific, you must specify the carrier
you will be using when ordering. A unit purchased for one carrier cannot be activated on
any other carrier.
Note:
Generally, you will not be able to provision a device if you are not in your home network
area. You will also need to make sure that you have sufficient signal strength to perform
provisioning.
Verizon Wireless
Note:
Before starting the OTA process, ensure that you have a strong enough signal for cellular
communication
When you activate a contract with Verizon, Verizon will assign a 10 digit MDN/MIN number to
your module’s ESN. When this is done, you are ready to OTA the module. Verizon activation is
done by submitting an OTA command of *22899 to the Verizon network. This command is
entered by default into the OTA command box on the “WAN Cellular Page”. It should not be
necessary to modify this command, simply select OTASP, click “Submit” and allow the activation
to complete. This process may take several minutes. This command is also used to update the
PRL file. When the OTA is complete, the MDN provided by Verizon should be displayed on the
home page.
Bell Mobility
Activation on the Bell mobility network requires manual entry of the MDN, MIN and Unlock code.
Bell will provide these numbers when you initiate your data contract with them. In most cases,
the MDN and MIN will be the same number. On the WAN Cellular page, enter the MDN, MIN and
Unlock code and click “Submit”. The activation process will occur automatically once the
parameters are entered. This process may take a few minutes and you may need to reset the
device to have full network access.