User manual

120 20131-301 GeminiG3 - User Manual

1.5 Replacement Parts

This product is not field-serviceable, except by the replacement of a complete unit. Specialized equip-

ment and training is required to repair the processor and radio boards.

Contact Technical Support for service information before returning equipment. A Technical Support

representative may suggest a solution eliminating the need to return equipment.

1.5.1 Factory Repair

When returning equipment for repair, you must request an RMA (Returned Material Authorization)

number. The Tech Support representative will ask you several questions to clearly identify the prob-

lem. Please give the representative the name of a contact person, who is familiar with the problem,

should questions arise during servicing of the unit.

Customers are responsible for shipping charges for returned units. Units in warranty will be repaired

free of charge unless there is evidence of abuse or damage beyond the terms of the warranty. Units

out of warranty will be subject to service charges. Information about these charges is available from

Technical Support.

1.6 Unpacking

When ready for installation, carefully unpack your G3 kit (p/n 023 6000-101) shipping carton and

identify each item as listed below:

• One GeminiG3 radiomodem

• Installation mounting bracket

• Power cable – 22 feet (6.7 meters)

• Small parts kit

If damage has occurred to the equipment during shipment, file a claim with the carrier immediately.