Installation Guide

120 20110-142 Gemini
PD
Installation Guide
2
1.3 Factory Technical
Support
The Technical Support departments of
DATARADIO
provide customer assistance on
technical problems and serve as an interface
with factory repair facilities. They can be
reached in the following ways:
DATARADIO Inc.
5500 Royalmount Ave, suite 200
Town of Mount Royal
Quebec, Canada H4P 1H7
Technical support hours: Monday to Friday
9:00 AM to 5:00 PM, Eastern Time
phone: [phone]
fax: [phone]
Email address: [e-mail]
or
DATARADIO Corp.
6160 Peachtree Dunwoody RD., suite C-200
Atlanta, Georgia 30328
Technical support hours: Monday to Friday
8:30 AM to 5:30 PM, Eastern Time
phone: [phone]
fax: [phone]
Email address: [e-mail]
1.4 Product Warranty
Warranty information may be obtained by
contacting your sales representative.
1.5 Replacement Parts
This product is not field serviceable, except
by the replacement of a complete unit. Spe-
cialized equipment and training is required to
repair the GCU board and radio modules.
Contact Technical Support for service in-
formation before returning equipment. A
Technical Support representative may sug-
gest a solution eliminating the need to return
equipment.
1.5.1 Factory Repair
When returning equipment for repair, you
must request an RMA (Returned Material
Authorization) number. The Tech Support
representative will ask you several questions
to clearly identify the problem. Please give
the representative the name of a contact per-
son who is familiar with the problem, should
questions arise during servicing of the unit.
Customers are responsible for shipping
charges for returned units. Units in warranty
will be repaired free of charge unless there is
evidence of abuse or damage beyond the
terms of the warranty. Units out of warranty
will be subject to service charges. Informa-
tion about these charges is available from
Technical Support.
1.6 Unpacking
When ready for installation, carefully unpack
your Gemini
PD
kit (p/n 023 6000-001) ship-
ping carton and identify each item as listed
below:
• One Gemini
PD
• Installation mounting bracket
• Power cable – 22 feet (6.7 meters)
• Small parts kit
If damage has occurred to the equipment
during shipment, file a claim with the carrier
immediately.