User Manual

GENERAL INFORMATION
1-4
June 1997
Part No. 001-3492-001
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling the repair lab (see Section 1.6) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the
space provided and also note any prior physical dam-
age to the equipment. Include a form in the shipping
container with each unit. Your phone number and
contact name are very important because there are
times when the technicians have specific questions
that need to be answered in order to completely iden-
tify and repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call
the repair lab about your unit. These numbers are ref-
erenced on the repair order to make it easier and faster
to locate your unit in the lab.
Return Authorization (RA) numbers are not nec-
essary unless you have been given one by the Field
Service Department. They require RA numbers for
exchange units or if they want to be aware of a spe-
cific problem. If you have been given an RA number,
reference this number on the Factory Repair Request
Form sent with the unit. The repair lab will then con-
tact the Field Service Department when the unit
arrives.