User Manual

GENERAL INFORMATION
1-3
June 1997
Part No. 001-3492-001
1.6 FACTORY CUSTOMER SERVICE
The Customer Service Department of the
Johnson Data Telemetry Corporation provides cus-
tomer assistance on technical problems and the avail-
ability of local and factory repair facilities. Customer
Service hours are 7:30 a.m. - 4:30 p.m. Central Time,
Monday - Friday. There is also a 24-hour emergency
technical support telephone number. From within the
continental United States, the Customer Service
Department can be reached at this toll-free number
1-800-992-7774
When your call is answered at the Johnson Data
Telemetry Corporation, you will hear a brief message
informing you of numbers that can be entered to reach
various departments. This number may be entered
during or after the message using a tone-type tele-
phone. If you have a pulse-type telephone, wait until
the message is finished and an operator will come on
the line to assist you. When you enter a first number
of "3", another number is requested to further catego-
rize the type of information you need. You may also
enter the 4-digit extension number of the person that
you want to reach if you know what it is.
FAX Machine - Sales [phone]
FAX Machine - Cust Serv [phone]
If you are calling from outside the continental
United States, the Customer Service telephone num-
bers are as follows:
Customer Service Department - [phone]
Customer Service FAX Machine - [phone]
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
Johnson Data Telemetry Corporation
Customer Service Department
299 Johnson Avenue
P.O. Box 1733
Waseca, MN 56093-0833
1.7 PRODUCT WARRANTY
The warranty statement for this transceiver is
available from your product supplier or from the War-
ranty Department, Johnson Data Telemetry Corpora-
tion, 299 Johnson Avenue, PO Box 1733, Waseca,
MN 56093-0833. This information may also be
requested by phone from the Warranty Department.
The Warranty Department may also be contacted for
Warranty Service Reports, claim forms, or any ques-
tions concerning warranties or warranty service by
dialing [phone].
1.8 REPLACEMENT PARTS
Replacement parts can be ordered directly from
the Service Parts Department. To order parts by
phone, dial the toll-free number and then enter "3" as
described in Section 1.6. When ordering, please sup-
ply the part number and quantity of each part ordered.
Johnson Data Telemetry dealers also need to give their
account number.
If there is uncertainty about the part number,
include the designator (C112, for example) and the
model number of the equipment the part is from (refer
to Section 1.3).
You may also send your order by mail or FAX.
The mailing address is as follows and the FAX num-
ber is shown in Section 1.6.
Johnson Data Telemetry Corporation
Service Parts Department
299 Johnson Avenue
PO Box 1733
Waseca, MN 56093-0833
1.9 FACTORY RETURNS
Repair service is normally available through local
authorized Johnson Data Telemetry Land Mobile
Radio Service Centers. If local service is not avail-
able, the equipment can be returned to the factory for
repair. However, it is recommended that you contact
the Field Service Department before returning equip-
ment. A service representative may be able to suggest
a solution to the problem so that return of the equip-
ment would not be necessary. If using the toll-free
number in the preceding section, enter "3".