User Manual

GENERAL INFORMATION
1-4
Part No. 001-3422-003
1.6 FACTORY CUSTOMER SERVICE
The Customer Service Department at JDT provides customer assistance on technical problems and the
availability of local and factory repair facilities. Customer Service hours are 7:30 a.m. - 4:30 p.m. Central Time,
Monday - Friday. From within the continental United States, the Customer Service Department can be reached at
this toll-free number
1-800-992-7774
When your call is answered at JDT, you will hear a brief message that contains the options: “1” for Sales, “2”
for Order Entry, “3” for Customer Service, “4” for Marketing, “7” for other issues, or “9” to repeat the message.
When you enter a first number of “3”, you may enter “1” for Technical Assistance, “2” for Product Repair or “3”
for Warranty. This number may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone wait until the message is finished and an operator will come on the line to assist you. You can
enter the four digit extension number of the person that you want to reach at any time. If you are calling from
outside the continental United States, the Customer Service numbers are:
Customer Service Department - [phone]
FAX Machine - Cust Serv(507) 835-6969
You can contact the Customer Service Department by mail or email. Please include any information that may
help solve your problem. The mailing or email addresses are:
Johnson Data Telemetry Corporation
Customer Service Department
299 Johnson Avenue
P.O. Box 1733
Waseca, MN 56093-0514
[e-mail]
1.7 PRODUCT WARRANTY
The warranty statement for this transceiver is available from the Warranty Department at JDT (see address or
telephone number in Section 1.6). The Warranty Department may also be contacted for Warranty Service Reports,
claim forms, or any questions concerning warranties or warranty service.
1.8 REPLACEMENT PARTS
Replacement parts can be ordered directly from the Service Parts Department. To order parts by phone, dial
the toll-free number and then enter “3” as described in Section 1.6. When ordering, please supply the part number
and quantity of each part ordered. JDT customers should give their account number.If there is uncertainty about the
part number, include the model number of the equipment the part is from (refer to Section 1.3).