Reference Guide

1100 Sharing and backing up your projects on Gobbler

Troubleshooting

If you are having a problem with uploading music to Gobbler, don’t panic. This section lists some

common problems and how to solve them.

Confirm your Gobbler account settings

Make sure that your provided the correct e-mail address and password when signing in to your

Gobbler account. If you cannot remember your username or password, you can request this

information to be sent to you by going to www.gobbler.com.

Modify your anti-virus software settings

If you use an anti-virus software program, make sure it is not blocking uploads.

If you use AVG, go to Settings and disable the Linkscanner, Resident shield, Surf Shield, and

Webshield.

For Kaspersky, Avast, and all other software, try disabling the program entirely for the duration of the

upload.

Finally, disable Flashblock and AdBlockers and add gobbler.com to your list of trusted sites.

Check your Internet connection

Make sure your computer has an active Internet connection.

Upload disruptions can be caused by a weak or intermittent Internet connection. If possible, use a

cable connection rather than Wi-Fi, especially when uploading large files. Even a short Wi-Fi

connection time-out can interrupt the upload.

For more help with Gobbler, please visit the official Gobbler support page at

http://support.gobbler.com/windows.

See:

“Sharing and backing up your projects on Gobbler” on page 1089

“The Gobbler interface” on page 1090

“Uploading files to Gobbler” on page 1092