Use and Care Manual
42 49-60820-1
Truth or Myth? Answer Explanation
The refrigerator water filter may require 
replacement prior to six months of use
758( The water filter indicator will indicate the need to replace the 
water filter every six months or 170 gallons (643.52 liters) of 
water dispensed (select models only). Water quality varies 
from city to city. If water flow from the dispenser slows, or ice 
production decreases, the water filter should be replaced, 
even though the filter indicator may not indicate the need for 
replacement. 
The automatic ice maker in my 
refrigerator will produce ice when the 
refrigerator is plugged in to a power 
receptacle.
MYTH The refrigerator must be connected to water, and the ice 
maker must be turned on. Make sure the ice maker is turned 
on, only after the water line is connected and water is turned 
on. The ice maker can be turned on/off from the controls and 
ensure the ice maker is on, as indicated on the refrigerator 
control panel. See Automatic Ice Maker section.
After the refrigerator has been plugged 
in and connected to water, I will 
immediately have unlimited chilled water 
available from the water dispenser.
MYTH The water dispenser tank located inside the refrigerator stores 
water for dispensing. The water in this tank requires 24 hours 
to chill after installation. High usage conditions will not allow 
time for the water to chill.
After water dispenses, a few drops of 
water are normal.
758( A few drops of water may fall from the dispenser, after the 
dispenser paddle has been released. To minimize the drops, 
remove the glass slowly from the dispenser.
I will never see frost inside the freezer 
compartment.
MYTH Frost inside the freezer typically indicates that the door is 
not properly sealed, or has been left open. If frost is found, 
clear the frost using a plastic spatula and towel, then check 
to ensure that no food packages or containers are preventing 
the freezer door from closing. Check the refrigerator control 
panel to ensure the door alarm is on.
Before you schedule service, review the detailed troubleshooting tips in the Owner’s manual. If 
needed, service can be scheduled by visiting us online at cafeappliances.com/service.
In Canada, visit cafeappliances.ca/service
Truth or Myth
SERVICE
Problem Possible Causes What to Do
Delay when using Keurig K-cup Pod 
dispenser
To ensure a quality beverage is 
delivered, a short delay is required 
to ensure the refrigerator is 
operating correctly
Ensuring consistent, quality operation 
requires the refrigerator to delay 
dispense for a short period of time
After brewing, my powdered 
beverage is not fully cleared from 
the used pod
Depending on size selected, the 
powder may not dissolve fully. 
Some powdered beverages 
develop into ‘clumps’ when left 
sitting for some time
Shake the powdered pods before 
brewing to break up these clumps and 
allow better clearing. For powdered 
beverage with no filter, use the Cocoa 
cycle selection
Brewer lid is difficult to close K-cup is not fully seated Press K-cup all the way down into the 
brewer prior to closing the lid. Lower 
needle must puncture K-cup bfore 
closing the brewer lid
Brewer leaks during the brew cycle Trouble in closing brewer lid or 
damaged K-cup
Press K-cup all the way down into the 
brewer prior to closing the lid. Lower 
needle must puncture K-cup bfore 
closing the brewer lid. Recommend 
using official Keurig K-cups that have 
not been damaged and have a good 
seal between the top cover and plastic 
bottom
Troubleshooting Tips... Before you schedule service
TROUBLESHOOTING TIPS










