Owner's Manual

40 49-60820
Problem Possible Causes What to Do
Water filter indicated as installed
incorrectly or a leak is present
message on LCD screen.
Water filter installed backward or is
leaking.
Check for leak. If no leak is present,
remove filter/bypass plug, rotate 180°
and reinstall.
Water filter indicator light remains
lit after replacing filter.
Filter timer has not been reset or
filter is installed backward.
Internal Dispense models:
-Press and hold reset button for 3
seconds
External Dispense models:
-Remove filter and rotate 180°and
reinstall.
Handle is loose/handle has a
gap.
Handle needs adjusting See Attach Fresh Food Handle and
Attach the Freezer Handle sections for
detailed instructions.
Refrigerator beeping This is door alarm Turn off or disable with door closed.
If door open and alarm is sounding, you
can only snooze the alarm.
Not cooling The cooling system is off See About Controls.
Water has poor taste/odor Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water system has drained Allow several hours for replenished
supply to chill.
Water dispenser does not work Water supply line turned off or not
connected
See Installing the Water Line.
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug.*
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
Water in reservoir is frozen because
the controls are set too cold
Set the refrigerator control to a
warmer setting and wait 24 hours.
If the water does not dispense after
24 hours, schedule service on-line at
cafeappliances.com/service
Water spurting from dispenser Newly installed filter cartridge Run cold water from the dispenser for
5 minutes (about 2 gallons)..
Water is leaking from dispenser Air may be present in the water line
system, causing water to drip after
being dispensed
Dispense water for at least 5 minutes to
remove air from system
No water or ice cube production Supply line or shutoff valve is
clogged
Call a plumber
Water filter is clogged Replace filter cartridge or remove filter
and install bypass plug*
Filter cartridge not properly installed Remove and reinstall filter cartridge,
being certain that it locks in place.
Ice maker is turned off Check that the ice maker is turned on.
See About the Automatic Ice Maker.
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, visit us on-line at
cafeappliances.com/service. In Canads, visit cafeappliances.ca/service.
Troubleshooting Tips... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
TROUBLESHOOTING TIPS