GE Appliance Home Delivery Guidelines

GENERAL GE APPLIANCES
HOME DELIVERY GUIDELINES
APPLIANCE DELIVERY CHECKLIST
Review and confirm the following information:
•Thecorrectappliancehasbeenordered,includingmodel,
size, color and electric/gas fuel type.
•Haulawayoptionhasbeenselected(ifdesired).
•Alloldappliancesmustbeemptypriortoremovaland/or
haul away.
•Thecorrectdeliveryaddress,validemailaddressandone
contact phone number are on the order.
•Makenoteofyourchosendeliverydate.
Basic delivery includes:
•Allfreestandingelectricapplianceswillbeuncrated,setin
place, leveled and connected to an existing proper power
source. If proper electrical outlets, gas shut-o valves, water
supply and shut-o valves, or venting sources are not
available at the time of delivery, a complete installation
will not be possible.
•Deliveryagentsarenotlicensedcarpenters,plumbersor
electricians.
•Commercialorbuilt-inappliances(withtheexceptionofwall
ovens) cannot be installed, removed or hauled away.
Select a date with maximum flexibility:
•Youwillbecontactedviaanautomatedvoice-activated
system between the afternoon and evening the day prior to
your requested date to inform you of your projected 4-hour
delivery window. If you are unavailable during the 4-hour
window, please call 1-855-4COSTGE (1-855-426-7843) to
reschedule your delivery.
•Anadultatleast18yearsold,authorizedtomakedecisions,
must be present for delivery.
Prepare your home:
•Verifytherearenomorethanthree(3)ightsofstairsto
get to the install location. (Not applicable if an elevator is
available.)
•Theunloadingzonemustbewithin30feetofthehomefor
delivery vehicle parking and access.
•Beforedelivery,clearallobstructionsbetweentheentryand
the location where the appliance is to be installed.
•Allelectricaloutlets,waterandgasshut-ovalves,and
cabinetry must be available and compliant at the time of
delivery to complete any selected installation options.
AFTER DELIVERY
Please inspect your appliance carefully before accepting and
signing for your delivery. Notify the delivery agent if there is
damage or call 1-855-4COSTGE (1-855-426-7843) within
48 hours.
PLEASE NOTE
•Deliveryagentswillprovidecrateddeliveryinthekitchenof
built-in products, but will not install them, including built-in
refrigerators, cooktops, hoods, and drop-in ranges. They
will install slide-in ranges, wall ovens (where local code
allows), and unitized laundry. Local code restrictions may
also prohibit the install of hardwired and gas appliances.
•Deliveryagentswillnotdisconnectandremove(“uninstall”)
built-in products: cooktops, hoods, and drop-ins. Local
code restrictions may require that customer hire a licensed
contractor to disconnect hardwired or gas appliances, and
thecustomershouldplanaheadforthis.Ifa“haulaway”
service was selected, delivery agents will haul away old
built-in products, but only if the products are uninstalled
prior to the delivery agents’ arrival. Under no circumstances
will delivery agents haul away built-in refrigerators (i.e.,
refrigerators with compressor on top).
•Installationofappliancesinthegaragecanonlybe
completed if all national, state and local codes are met.
•Homeowner(s)toempty/cleanoutoldappliancespriorto
delivery.
•Deliveryagentsarenotplumbers/electricians/carpenters.
They CANNOT cut supply pipe, install/change water valves,
run wiring, add outlets or trim cabinetry to complete an
install. They are not permitted to bring a home/site up to
building code. If a home/site is not up to building code,
installation will not be completed.
•Deliveryagentsdisconnectandremoveexisting
freestanding product (gas, over-the-range microwave and
dishwasher disconnected only if installation is selected) as
allowed by local code.