Use and Care Guide

49-2000695 Rev. 0 21
Troubleshooting Tips
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause What To Do
My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully.
Food does not bake
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section
Incorrect cookware or cookware of improper
size being used.
See the Cookware section.
Ingredient substitution Substituting ingredients can change the recipe
outcome.
Food does not broil
properly
Oven controls improperly set. Make sure you select the appropriate broil
temperature.
Improper rack position being used. See the Cooking Modes section
Food being cooked in a hot pan. Make sure cookware is cool
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage) may be low. Preheat the broil element for 10 minutes.
Oven does not work or
appears not to work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
“Crackling” or “popping”
sound
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range has been designed to maintain a
tighter control over your oven's temperature.
You may hear your oven's heating elements
"click" on and off more frequently than in older
ovens to achieve better results during baking,
broiling, convection, and self-clean cycles.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven light does not work Light bulb is broken or defective. Call for service.
Pad operating light is broken. Call for service.
Oven is noisy when shut
off after using steam
Discharge cycle runs two pumps to remove
water from the steam system.
This is normal.
Oven will not add 5 minute
steam
The temperature is too low to set a add 5
minute steam
Allow the oven to preheat hotter and reset the
controls.
Oven is in a steam mode. Set a different cooking mode. 5 minute steam
can only be set with traditional cooking modes.
Excessive smoking during
broiling
Food too close to burner element. Lower the rack position of the food.
Oven not clean after a
clean cycle
Oven controls improperly set. See the Cleaning the Oven section.
Oven was heavily soiled. Clean up heavy spillovers before starting the
clean cycle. Heavily soiled ovens may need to
steam-clean again.