Use and Care Manual

32 49-2000232 Rev. 1
Problem Possible Cause What To Do
“Probe” appears in the
display.
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Pan won't pair or activate
when tapping handle.
This is reminding you to enter a probe
temperature after plugging in the probe.
Enter a probe temperature.
Using different pan hardware. Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue" will not work with Café appliances.
Experiencing performance
or minor technical issues
including seeing 20F or 100F
as set temperature.
Old unit or pan software. Connect your unit to the Café app and update unit software.
Connect your unit and pan to the Hestan Smart Cooking app
and update pan software.
The unit cancelled my
precision cooking mode.
Old unit or pan software. Connect your unit to the Café app and update unit software.
Connect your unit and pan to the Hestan Smart Cooking app
and update pan software.
Your precision cooking device has gone out
of range.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.
TROUBLESHOOTING TIPS
Troubleshooting tips ... Before you schedule service