Use and Care Guide

36 49-1000211 Rev. 2
Troubleshooting Tips... Before you call for service
Problem Possible Causes What to Do
Water in first glass is warm Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to completely
cool down.
Water dispenser has not been used for a
long time.
Dispense water until all water in system is
replenished.
Water system has been drained. Allow several hours for replenished supply to
chill.
Water dispenser does not work Water supply line turned off or not
connected.
See Installing the water line section
Water filter clogged. Replace filter cartridge or remove filter and
install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two
minutes.
Dispenser is LOCKED. Press and hold the LOCK pad for 3 seconds.
Water spurting from dispenser Newly-installed filter cartridge. Run water from the dispenser for 3 minutes
(about one and a half gallons).
Water is not dispensed but
icemaker is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube production Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and
install plug.
Filter is not properly installed
Filter water leak
Replace filter or make sure the water filter is
properly installed (see water filter section).
Refrigerator has odor Foods transmitting odor to refrigerator. Foods with strong odors should be tightly
wrapped. Keep an open box of baking soda in
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Interior needs cleaning. See Care and Cleaning section
Moisture forms on outside of
refrigerator
Not unusual during periods of high humidity. Wipe surface dry.
Moisture collects inside (in humid
weather, air carries moisture
into refrigerator when doors are
opened)
Too frequent or too long door openings. This is normal.
Due to the higher humidity in the
refrigerator, you may on occasion
experience fog or small amounts of
moisture in the refrigerator compartment.
This is normal and may come and go as
different food loads and environmental
conditions change. Wipe dry with a paper
towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
LED lights are out Call Service - see Replacing the Lights
Hot air from bottom of refrigerator Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under the
refrigerator. Some floor coverings are
sensitive and will discolor at these normal
and safe temperatures.
This is normal.
Refrigerator never shuts off but
the temperatures are OK
Adaptive defrost keeps compressor running
during door openings.
This is normal. The refrigerator will cycle off
after the door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or folding
over.
Apply paraffin wax to the face of the gasket.
Actual temperature not equal to
Set temperature
Unit just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Door/drawer does not close by
itself
Leveling legs need adjusting. See Level the refrigerator
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS