Use and Care Guide

24 49-4000042
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you schedule service
Problem Possible Cause What To Do
Control panel lights
go off when you’re
setting controls
Time too long between
touching of selected
buttons
Each button must be touched within 30 seconds of the
others. To relight, touch any button again or open the
door and unlock (top control).
Water standing in
the bottom of the
tub
Air gap is clogged Clean the air gap. See the Care and Cleaning section.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Water won’t pump
out of the tub
Drain is clogged If you have an air gap, clean it. See the Care and
Cleaning section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Steam This is normal Warm, moist air comes through the vent during drying and
when water is being pumped out. This is necessary for drying.
Sanitized or Cycle
Sanitized light does
not illuminate at the
end of the cycle
The door was opened and
the cycle was interrupted
during final rinse
Do not interrupt the cycle by opening the door during the
wash cycle.
The incoming water
temperature was too low
Raise the water heater temperature to between 120°F
and 150°F.
Noise Normal operating sounds:
Beeping at the end of the
cycle (on some models)
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop
at various times
Drain pump sounds during
pump out
Drain pump starts and
stops several times during
each drain
These are all normal. No action is required.
Rattling dishes when the
spray arm rotates
Make sure dishes are properly loaded. See the Loading
section.
Rattling silverware against
door during wash
Tall utensils may be placed in the upper rack to avoid
bumping against inner door during wash cycle.
A white film on
glassware, dishware
and the interior
This problem is likely
caused by a low quality
phosphate-free dishwasher
detergent
To remove the white film, run your dishes through a
dishwasher cycle with citric acid. Use a WD35X151
citric acid kit found online. Otherwise, use Finish
®
Dishwasher Cleaner found at your local grocery store.
Pour the citric acid in the detergent cup and close the
cover. Place the filmed but otherwise clean glassware and
dishware in the dishwasher. Leave silverware and other
metal items out of the dishwasher. Turn the dishwasher on
and let it run through a complete cycle without detergent.
The glassware, dishware, and dishwasher should come out
film free. Alternatively, a vinegar rinse may be used. Pour 1
cup of vinegar into dishwasher just after the detergent cup
opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of a rinse agent such as Finish
®
Jet-Dry
®
Rinse Aid may help minimize a repeat build up of film.
Also, the use of a highly rated detergent such as Finish
®
Quantum
®
Automatic Dishwashing Detergent will help
prevent film build-up.