User Guide
Courtesy Transportation
Cadillac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers
in
conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan
Ahead
When
Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related.
If
it is, please call your dealership, let
them know this, and ask for instructions.
If
the dealer requests that you simply drop the vehicle
off for service, you are urged
to
do
so
as early in
the work day as possible to allow for same day repair.
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Transportation Options
Warranty service can generally be completed while you
wait. However,
if
you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to
10
miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If
your vehicle requires overnight warranty repairs,
reimbursement up to
$30
per day (five days maximum)
may be available for the use of public transportation
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10
per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
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