Service manual

For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and telephone number
- Vehicle Identification Number (This is available from the vehicle registration or
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dea€ership name and location
- Vehicle delivery date and present mileage
- Nature of problem
In order
to give your inquiry prompt attention, please call the appropriate toll fiee
number
listed. However, if you wish to write Cadillac, please send all correspondence to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
When contacting Cadillac, please remember that
your problem will likely be resolved in
the dealership, using dealership facilities, equipment and personnel. That is
why we
suggest
you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has installed special TDD
(Telecommunication Devices for the Deaf) equipment in its Consumer Relations
Center. Any hearing or speech impaired customer who has access
to a TDD or a
conventional teletypewriter my) can communicate with Cadillac by dialing:
1-800-TDD-CMCC.
(TDD users in Canada can dial 1-800-263-3830).
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