Service manual
I
OWNER
ASSISTANCE
-
This
section will explain how to contact Cadillac
if
you
need
assistance. It also tells you
how to obtain service publications and how
to
report any safety defects.
This
section includes the following:
.-
Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for Hearing/Speech Impaired
MediatiodArbitration
Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
__
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally,
any
problems with the sales transaction or
the
operation
of
your vehicle will
be
resolved
by your dealer’s Sales or Service Departments. Sometimes, however, despite the best
~~
intentions of all concerned, misunderstandings can occur. If your concern
has
not been
resolved to your satisfaction, the following steps should
be
taken:
STEP
ONE
-
Discuss
your
problem with
a
member
of
dealership management.
Satisfaction can often
be
quickly obtained at that level.
If
the matter has already been
reviewed
with
the Sales, Service or Parts Manager, contact the General Manager
or
owner
of
the
dealership.
STEP
TWO
-
If after contacting a member
of
Dealership Management,
it
appears
your problem cannot
be
resolved by
the
dealership without further help,
contact
the
Cadillac Consumer Relations Center
24 hours per day by calling
1-800-458-8006
or
if you have
an
AllantC call 1-800-ALLANTk.
In Canada, contact
GM
of
Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH.
In Mexico, call 1-900-254-17-86. In Puerto Rico,
U.S.
Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International Export
Sales in Canada by calling 1-416-644-4112.
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