user.bk Page 1 Wednesday, March 7, 2001 10:34 AM NexPath Telephony Server User’s Guide NexPath Corporation 2972 Scott Boulevard Santa Clara, California 95054 (408) 235-8916 PN3097, Rev.
user.bk Page 2 Wednesday, March 7, 2001 10:34 AM Copyright © 1997-2001 NexPath Corporation Santa Clara, CA 95054 For Software Release 6. All rights reserved. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization of the NexPath Corporation.
user.bk Page 3 Wednesday, March 7, 2001 10:34 AM NTS SERVER HARDWARE LIMITED WARRANTY THIS IS TO CERTIFY that the NexPath NTS Server hardware ("NTS Server") is hereby warranted to be free of all defects in material and workmanship for one (1) year from the date of initial purchase. This Warranty does not apply to a defect caused by negligence, misuse, accidents, acts of God, or to any use not in accordance with the instructions and specifications published by NexPath Corporation ("NexPath").
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user.bk Page vi Wednesday, March 7, 2001 10:34 AM User’s Guide Setting message, pager, and email parameters 118 Dialing Method for Call Back 119 Other Voice Mail Features 119 System Information 121 Using the Phone Book page 123 The View Log button 125 The status information at the bottom of the Control page CHAPTER 7 128 Installing the NexPath TAPI 2.1 Service Provider 129 Installing the NexPath TAPI 2.
user.bk Page 1 Wednesday, March 7, 2001 10:34 AM CHAPTER 1 Introduction Welcome to the NexPath Telephony Server! The NexPath Telephony Server is a complete integrated telephone system, including switching (or PBX-type functions), voice mail, automated attendant, automated call distribution (or ACD), and network access and administration.
user.bk Page 2 Wednesday, March 7, 2001 10:34 AM User’s Guide The NexPath Telephony Server combines the following subsystems into a single, tightly integrated, easy-toinstall, easy-to-maintain package: • A complete switching system (PBX-like functions) • Up to 136-line (outside+inside lines) capability. • Functions such as call routing and switching can be performed using standard touch-tone codes from conventional telephones. No expensive, proprietary phones are necessary.
user.bk Page 3 Wednesday, March 7, 2001 10:34 AM Introduction puter. • Complete backup via LAN command, and retrieval of the backup file via ftp. • A completely open network API (NexPath Simple Computer Telephony Protocol, N-SCTP) for custom application development and 1st and 3rd party call control. • • • • • • • • • • • • • • • • • • • • • • Voice prompts and error messages available for all telephone operations A public address output for announcements, speaker ringing, and background music.
user.bk Page 4 Wednesday, March 7, 2001 10:34 AM User’s Guide Where to go for assistance Every company has its own way of handling support for the NexPath System. Most have a person that is responsible for the setup and administration of the NexPath Telephony Server, for making configuration changes and answering questions about use of the telephone system.
user.bk Page 5 Wednesday, March 7, 2001 10:34 AM Introduction Legal Notices WARNING: The NexPath Telephony Server can be programmed to allow users, if the feature is enabled by the system administrator and a valid password is entered, to listen in to conversations without the participants knowledge. Listening in to a conversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws.
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user.bk Page 7 Wednesday, March 7, 2001 10:34 AM CHAPTER 2 Telephone Operations The NexPath Telephony Server allows operations such as placing calls on hold, transferring a call, and setting up conference calls to be controlled from any telephone connected to the system. This chapter describes the operations available and how to control them.
user.bk Page 8 Wednesday, March 7, 2001 10:34 AM User’s Guide Hook-flashes Hook-flashes are one of the more complicated operations needed in the NexPath Telephony Server. The reason we need them, though, is that if you press the keys on your telephone keypad while in the middle of a normal call, the NexPath Telephony Server simply passes these key presses on to the other party.
user.bk Page 9 Wednesday, March 7, 2001 10:34 AM Telephone Operations these older phones, learn how to depress and release the hook-switch properly by hand instead of using the Flash key1. Note Many telephones are now being produced that properly queue other keypad keys after the flash key, so that it can be depressed along with the other keys at any rate.
user.bk Page 10 Wednesday, March 7, 2001 10:34 AM User’s Guide You will hear three short beeps if you are on the phone and someone uses the barge-in sequence to break into your conversation. Table 1: Rings Sound Meaning Single normal ring (repeated every 5 seconds) Short ring every 60 seconds Double ring, short-long ring, or other combinations By default, an Internal or External call. Your system administrator can assign different ring cadences to outside calls if you wish.
user.bk Page 11 Wednesday, March 7, 2001 10:34 AM Telephone Operations 6. Short and long ring Also, each inside line extension can be programmed to ring differently depending on whether the call is an inside call or an outside call, using these ring cadences. Check with your system administrator if you would like to have different ring cadences for inside or outside calls at your extension.
user.bk Page 12 Wednesday, March 7, 2001 10:34 AM User’s Guide the call; the first telephone in the ringing group of extensions that goes off hook gets the call, the others get dial tone. Extensions numbers in the NexPath Telephony Server There are eight different types of extensions in NexPath system: 1. Inside line extensions (default is 300-399) 2. Outside line extensions (default is 200-299) 3. Voice mailbox extensions (default is 500 -599 and 130-131) 4.
user.bk Page 13 Wednesday, March 7, 2001 10:34 AM Telephone Operations Accept Calls/Do Not Disturb Accept Calls * 8 Do Not Disturb * 9 When the NexPath Telephony Server is first started, your extension will automatically be placed in the Accept Calls mode, which means that your phone will ring when someone calls you.
user.bk Page 14 Wednesday, March 7, 2001 10:34 AM User’s Guide To return your extension to the Accept Calls mode: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Accept Calls sequence * 8 . 3. Enter the number of the extension you wish to change to Accepting Calls. 4. If prompted, enter your password1, or a password with administrator privileges. 5. If your password is accepted, you will be notified that your extension is now accepting calls. 6. Hang up.
user.bk Page 15 Wednesday, March 7, 2001 10:34 AM Telephone Operations Barge In Barge In # 2 Barge-in is the process of breaking into a conversation. To barge into your own voice mail extension, for example, while someone is leaving you voice mail: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Barge-in sequence # 2 . 3. Enter the number of your voice mail extension. 4. If prompted, enter your password1, or a password with administrator privileges. 5.
user.bk Page 16 Wednesday, March 7, 2001 10:34 AM User’s Guide Call Forwarding Forward Calls * 2 Cancel Forwarding * 3 You can forward your calls to ring at any extension on the NexPath Telephony Server, or to an offsite number1. To set up call-forwarding: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Forward Calls sequence * 2 . 3. Enter your extension number. 4.
user.bk Page 17 Wednesday, March 7, 2001 10:34 AM Telephone Operations voice mailbox extension) associated with your extension, the call will go to the exit extension. That is, the call will eventually go to the exit extension of the original extension the caller dialed. If the extension is forwarded to a speed dial extension, and the speed dial number does not answer, the call will go to the exit extension programmed in the speed dial extension configuration.
user.bk Page 18 Wednesday, March 7, 2001 10:34 AM User’s Guide Note An extension can only be forwarded once. Call forwarding for your extension will remain in effect until you cancel call forwarding. To cancel call forwarding: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Cancel Forwarding sequence * 3 3. Enter your extension number. 4. If prompted, enter your password1, or a password with administrator privileges. 5.
user.bk Page 19 Wednesday, March 7, 2001 10:34 AM Telephone Operations Call Waiting Enable Call Waiting * 4 Pick up a Waiting Call Flash 3 Swap Between a Current Call and a Call on Hold Flash * Cancel Call Waiting * 5 When call-waiting is enabled for your extension, you will hear two beeps in your conversation when you are on the phone and a new call comes in1.
user.bk Page 20 Wednesday, March 7, 2001 10:34 AM User’s Guide To disable call waiting at your extension: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Disable Call Waiting sequence * 5 . 3. Enter your extension number. 4. If prompted, enter your password1, or a password with administrator privileges. 5. If your password was accepted, you will be notified that call-waiting has been disabled. 6. Hang up.
user.bk Page 21 Wednesday, March 7, 2001 10:34 AM Telephone Operations Clear Clearing a Command Sequence # # After getting an inside dial tone but before finishing a command sequence, you can get back to an inside dial tone by pressing the Clear sequence # # .
user.bk Page 22 Wednesday, March 7, 2001 10:34 AM User’s Guide Conference Calls Set Up Conference Flash 7 Add To Conference Flash 8 The NexPath Telephony Server can allow up to four parties to be conferenced on a single conference call, with the four parties being any combination of inside or outside lines. To initiate a conference call: 1. Call your first party. This could be either an inside or an outside number. 2. Enter the Set up Conference sequence Flash 7 .
user.bk Page 23 Wednesday, March 7, 2001 10:34 AM Telephone Operations Day Ringing/Night Ringing Enable Day Ringing # 0 Enable Night Ringing # 1 The NexPath Telephony Server has two modes of operation that affect both the ringing of all extensions and the auto-attendant: Day Mode (day ringing) and Night Mode (night ringing). Each extension can programmed to ring at different lines or groups of lines when the system is switched from Day Mode to Night Mode.
user.bk Page 24 Wednesday, March 7, 2001 10:34 AM User’s Guide 5. Hang up. Note 24 Your system can configured to switch automatically between Day mode and Night mode. See your system administrator for details on whether or not your system is configured to do so.
user.bk Page 25 Wednesday, March 7, 2001 10:34 AM Telephone Operations Disconnecting Disconnect Call Flash # You can disconnect from a call without hanging up. Once you have entered a password, you may want to do this to avoid losing password protection or perhaps for other reasons. If your are using an inside extension that automatically seizes an outside line (sometimes called assumed dial nine), this sequence will disconnect from the outside line and return inside dial tone.
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user.bk Page 27 Wednesday, March 7, 2001 10:34 AM Telephone Operations Help Help * * To get a summary of all commands listed here from your phone: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Dial the Help sequence * * .
user.bk Page 28 Wednesday, March 7, 2001 10:34 AM User’s Guide Hold Put A Call On Hold Flash 1 Retrieve A Call From Hold * 1 Swap Between a Current Call and a Call on Hold Flash * The NexPath Telephony Server can place up to three calls on hold at a time on any one extension. The calls are place on a stack, much like a stack of boxes or books. The last call placed on the stack using Flash 1 is the first one retrieved when * 1 is entered.
user.bk Page 29 Wednesday, March 7, 2001 10:34 AM Telephone Operations To swap your current call with the call most recently put on hold: 1. Enter the Swap Hold sequence Flash * . Your current call will go to the top of the hold stack, and you will be connected with the most recent caller put on hold. To get at a call on the hold stack when more than one call is on the stack: 1. Get an inside line. If you are on a call, you can hang up on this call without putting down the handset by entering Flash # .
user.bk Page 30 Wednesday, March 7, 2001 10:34 AM User’s Guide Hook Flash the Central Office Line (Centrex and CLASSSM features) Hook Flash the Central Office Line Flash 9 You can send a hook flash to the central office line, rather than have the hook flash interpreted by the NexPath Telephony Server. This is only useful if you have Centrex lines or CLASSSM features, such as three way calling, enabled on your outside lines.
user.bk Page 31 Wednesday, March 7, 2001 10:34 AM Telephone Operations Inside Lines When you first pick up your phone, the dial tone you hear is an “inside line” dial tone. This is a dial tone provided directly by the NexPath Telephony Server and not by the phone company.
user.bk Page 32 Wednesday, March 7, 2001 10:34 AM User’s Guide 2. During your company’s auto-attendant greeting, dial the number specifically set up by your system administrator to give you an inside dial tone. If your system is not programmed for an inside dial tone selection during the auto-attendant answering sequence (it is not in the factory default), you can still get an inside dial tone by doing the following: 1. Dial your company and wait for your system to pick up. 2.
user.bk Page 33 Wednesday, March 7, 2001 10:34 AM Telephone Operations Line and Extension Numbers Announce Line Number and Extensions # 8 The Announce Line and Extension Number sequence # 8 is primarily of value when performing system administration of the NexPath Telephony Server. The system will announce the physical line number and all extension numbers associated with any telephone from which the sequence is entered. # 8 can also used for performing system administration from a telephone.
user.bk Page 34 Wednesday, March 7, 2001 10:34 AM User’s Guide Listen In Listen In # 5 Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen in (screen) voice mail in progress. To listen into your own voice mail extension, for example, while someone is leaving you voice mail: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Enter the Listen-in sequence # 5 . 3. Enter the number of your voice mail extension. 4.
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user.bk Page 36 Wednesday, March 7, 2001 10:34 AM User’s Guide Operator Dial the operator 0 To reach the operator from inside your company: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Dial 0 . 3. The operator’s phone will ring. Your system administrator will set up a normal extension number as the operator’s extension. Dialing 0 from an inside line is a shortcut for dialing this extension, though you can get the same result by dialing the full extension number.
user.bk Page 37 Wednesday, March 7, 2001 10:34 AM Telephone Operations Outside Lines Obtain an Outside Line 9 You will get an inside dial tone when you lift your telephone handset unless your extension has been specially set up otherwise. Once you have an inside line dial tone, to get an outside line: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Dial 9 . Note You will get a busy signal if you dial 9 and all of the outside lines connected to your system are busy.
user.bk Page 38 Wednesday, March 7, 2001 10:34 AM User’s Guide Paging (Public Address) If your system is connected to a PA system, your system administrator can configure one extension per card as the paging extension1. When you dial this extension, you will be connected to the PA system and can make announcements (For example, “Jim Williams, please dial 455.”). To make an announcement: 1. Pick up any phone or otherwise get an inside line dial tone. 2. Dial the paging extension number. 3. Begin speaking.
user.bk Page 39 Wednesday, March 7, 2001 10:34 AM Telephone Operations Park Orbits Calls on the NexPath Telephony Server may be put on hold such that any caller can pick them up. This type of public hold is called a park orbit. Park orbits are essentially a special type of extension, one which does not ring anywhere, and anyone can pick up. Park orbits are useful in a company where a call must be put on hold, and a PA (Public Address) system is available to notify the called party to pick up the call.
user.bk Page 40 Wednesday, March 7, 2001 10:34 AM User’s Guide Note Calls left in a park orbit too long will cause a reminder ring (a single, short ring) to be sent to the originating extension every 45 seconds1. Your system administrator will reserve a specific set of consecutively-numbered extensions as park orbits2. 1. This is the factory default reminder ring delay time. Your system administrator can alter this time. 2.
user.bk Page 41 Wednesday, March 7, 2001 10:34 AM Telephone Operations Passwords Enter Password # 3 Change Password # 4 Passwords are required for a number of the operations described in this chapter, as well as for accessing voice mail. Each user is assigned a unique password. When you enter your password, you identify yourself to the system. This allows the system to block unauthorized users from forwarding your calls, retrieving your voice mail, for example.
user.bk Page 42 Wednesday, March 7, 2001 10:34 AM User’s Guide 3. Enter your old password. The system will ask for the new password 4. If the old password was valid and the new password was accepted, you will get a voice prompt saying the password has been changed. Note Some passwords are reserved for system use only. You will get an error message if you attempt to use the Change Password sequence # 4 to change your password to one of the reserved passwords.
user.bk Page 43 Wednesday, March 7, 2001 10:34 AM Telephone Operations Pick up Pick Up Ring Group * 0 Pick Up Any Ringing Phone * 0 0 Pick Up Ringing Speaker * 0 1 Your system administrator can group telephones together into ring groups (also called pickup groups). See the section entitled Ring groups and Pickup groups on page 11 for details. To pick up a ringing phone within a ring group from a phone that is not ringing: 1. Pick up any phone or otherwise get an inside line dial tone. 2.
user.bk Page 44 Wednesday, March 7, 2001 10:34 AM User’s Guide Transferring Calls Direct (Blind) Transfer Flash 4 Set Up Transfer Flash 5 Complete Transfer Flash 6 A direct (or blind) transfer is when you transfer a call to another extension without first checking at that extension to see if the party is available. Calls may be blind transferred to any valid three digit extension, including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.
user.bk Page 45 Wednesday, March 7, 2001 10:34 AM Telephone Operations 4. When you have the desired party on the line, enter the Complete Transfer sequence Flash 6 . 5. The two parties will be connected. You will be disconnected from the call and will hear an inside dial tone. Note If you cannot reach the second party or the other party does not want the call, you can retrieve the original caller from hold using the Retrieve Call From Hold sequence * 1 .
user.bk Page 46 Wednesday, March 7, 2001 10:34 AM User’s Guide Summary of the keypad sequences Accept Calls/Do Not Disturb • Accept Calls * 8 • Do Not Disturb * 9 Barge-in (See also Listen-in) # 2 Call Forwarding • Forward Calls * 2 nnn..
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user.bk Page 48 Wednesday, March 7, 2001 10:34 AM User’s Guide Pick Up • Pick Up Ring Group * 0 • Pick Up Any Ringing Phone * 0 0 • Pick Up Ringing Speaker * 0 1 Transferring Calls • Direct (Blind) Transfer Flash 4 • Set Up Transfer Flash 5 • Complete Transfer Flash 6 a. This feature must be enabled for the Central Office line you are using with AdminTool. See The NexPath Telephony Server System Administration Guide. b.
user.bk Page 49 Wednesday, March 7, 2001 10:34 AM CHAPTER 3 Voice Mail The NexPath Telephony Server incorporates a complete integrated voice mail system, essentially allowing each user of the NexPath Telephony Server to have his or her own answering machine. Each user can be assigned his or her own voice mailbox. Each voice mailbox can be associated with one (or more) normal (voice) extensions and is assigned its own, unique extension number so that it can be dialed directly.
user.bk Page 50 Wednesday, March 7, 2001 10:34 AM User’s Guide If you have a telephone with a voice message light, one that is compatible with the VMWI or FSK signalling technique, then the voice message light will also be illuminated, indicating new messages. The LAN based programs NexDial, NexDirector, and TelOper, also provide computer screen indications of unread voice mail. Accessing voice mail from your telephone To get into your voice mailbox: 1. Pick up any telephone in the system. 2.
user.bk Page 51 Wednesday, March 7, 2001 10:34 AM Voice Mail below. Or, if you press 1 from the Main Menu, you will reach the Message Menu.
user.bk Page 52 Wednesday, March 7, 2001 10:34 AM User’s Guide If you do not have any unread messages when you enter voice mail, or you press # from the Message Menu, you will be at the voice mail Main Menu.
user.bk Page 53 Wednesday, March 7, 2001 10:34 AM Voice Mail 2. If there are new messages, the first message will begin playing immediately. Otherwise, press the Play key 1 to begin playback of the first message in your mailbox. Message are sorted into two groups, unread messages, and messages that have been listened to. For each group, note that playback will start with the oldest message in your mailbox for that group.
user.bk Page 54 Wednesday, March 7, 2001 10:34 AM User’s Guide (copy) the message to the group selected by pressing the # key. You can cancel the forwarding operation by pressing the * key on the telephone keypad. In order to forward a message to a group, the group must first be added to this mail box. See “Adding a voice mail distribution group” on page 58 for details. Call the person who left a message Callers can enter a call back number by pressing 1 then 7 after leaving a message.
user.bk Page 55 Wednesday, March 7, 2001 10:34 AM Voice Mail 5. Record your greeting. 6. After you have finished speaking, press # or * to end recording your greeting. To listen to your standard or alternate greeting 1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hitting # . 2. Press 3 (the Play Greeting key) 3. Then press 1 to play your standard greeting, or 2 to play your alternate greeting.
user.bk Page 56 Wednesday, March 7, 2001 10:34 AM User’s Guide 4. Enter your password when prompted. If you make a mistake, you can press # and start re-entering your password, or press * and return to your greeting. 5. If your password is accepted, you will be placed “in voice mail”, and the system will announce the number of new and old messages in your mailbox, or tell you that there are no new messages.
user.bk Page 57 Wednesday, March 7, 2001 10:34 AM Voice Mail To enter a numeric pager number You can program any voice mailbox to dial a numeric pager when a new voice mail message is received. The pager will be sent the caller ID of the person that left the message if you have caller ID enabled from your telco, and the caller ID is not blocked or unavailable from the call.
user.bk Page 58 Wednesday, March 7, 2001 10:34 AM User’s Guide The NexPath Telephony Server is compatible with numeric pagers that accept the entry immediately after answering the call. Pagers that have an attendant menu, or require additional PIN numbers to be entered, are not compatible with the current release of the software. Note Additional pager characteristics may be set using TelOper or NexDial.
user.bk Page 59 Wednesday, March 7, 2001 10:34 AM Voice Mail The addition of a system voice mail distribution group makes it available for forwarding only in the current voice mail box. Note You cannot forward or send messages to groups unless the group has been added for use by this voice mail box. You can only add system groups from the telephone keypad. System groups are created by the system administrator. See “Voice Mail Distribution Groups” on page 78 of the System Administration Guide.
user.bk Page 60 Wednesday, March 7, 2001 10:34 AM User’s Guide During recording of a message after the Send Message command, you can press 1 , and you will be prompted with the following choices: . 1 Rewind and Play: Rewind and play message from the beginning. 2 Pause/Resume: Toggle between playing and pausing. 3 Record: Begin recording at the current location in the message (if not at the end of the message, over-writing the message at that point).
user.bk Page 61 Wednesday, March 7, 2001 10:34 AM Voice Mail The following pictorial diagram shows the options as listed in the table above, for the Send Message command, after pressing 1 during recording: PRESS 1 DURING RECORD (SEND MESSAGE) 1 2 3 REWIND & PLAY MESSAGE PAUSE/ RESUME RECORD 4 5 6 REWIND & RECORD BACK 5 SECONDS FORWARD 5 SECONDS 7 8 9 ENTER CALL BACK NUMBER * CANCEL & GO TO MAIN MENU 0 # SEND MESSAGE FIGURE 3-3.
user.bk Page 62 Wednesday, March 7, 2001 10:34 AM User’s Guide Features Available When Leaving a Message There are a number of features that are available when a caller is leaving voice mail. You may want to make the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending on whether the voice mail greeting is still in progress, or recording has begun. This is described below.
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user.bk Page 65 Wednesday, March 7, 2001 10:34 AM CHAPTER 4 Windows Desktop ToolsNexPath Dialer NexPath provides a network-based dialer application called NexDialTM for use on Win95/98/ME and WinNT4/2000 systems with the Release 6 software. NexDial is similar to Microsoft's dialer, but includes the many features of the NexPath system, such as hold, transfer, consultation transfer, conferencing, and additionally voice mail access. There is also a Voice Mail indicator and a Do Not Disturb indicator.
user.bk Page 66 Wednesday, March 7, 2001 10:34 AM User’s Guide Installing the NexDial dialer program 1. Insert the NexPath Telephony Server Release 6 CD-ROM in the Win95/98/ME or WinNT/2000 system from which you want to run the dialer. 2. Click on Start, then Run, then Browse and select the file setup.exe in the Release6\NexPathDialer subdirectory of the CD-ROM. Follow the prompts to install the program on your system.
user.bk Page 67 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer The NexDial Configuration Management window shown above will only appear if you have more than one configuration defined. In situations where this is the first installation, there will not be any configurations defined. In this event, click on Add, and a window will pop up prompting you for a configuration name. Enter a descriptive name, such as “Ext. 301” and click OK.
user.bk Page 68 Wednesday, March 7, 2001 10:34 AM User’s Guide System name or IP address Extension you are using 4 digit voice mail password Optional voice mail boxes to monitor. If any of these have an unread message, the voice mail button will flash red. FIGURE 4-2. Configuring setup parameters for NexDialTM 68 2. To login to the NexPath Server, select the configuration that you want, and then click on Login. 3.
user.bk Page 69 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer 4. If you are defining a new configuration, click inside the System Name box, then type in the system name assigned to your NexPath Telephony Server. If your system name is not available from DNS (Domain Name Service), or in the \Windows\Hosts file, then you must type in the IP address of the NexPath Telephony Server instead. 5. Add your extension number and password to the boxes in this screen.
user.bk Page 70 Wednesday, March 7, 2001 10:34 AM User’s Guide 9. If you would like for the dialer to screen-pop upon an off-hook condition, or upon an incoming call, or display the caller name instead of the caller number (Caller ID), these options can be selected under the Tools->Options menu. FIGURE 4-3.
user.bk Page 71 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer You are now ready to use NexDial! To login to the NexPath Server, select the configuration that you want, and then click on Login. Note When a new configuration is activated using AdminTool on the NexPath Telephony Server, the network connection will be terminated and restarted to all clients. This will cause an error box to popup on the clients running NexDial.
user.bk Page 72 Wednesday, March 7, 2001 10:34 AM User’s Guide The numeric keypad and the Dial/Transfer button The numeric keypad within NexDial can be used to enter a phone number, or you can type a number in from the PC keyboard. If you have dial tone, then the button below the Number to Dial box will say Dial, and can be clicked with the left mouse button to dial that number. You can enter extension numbers or 7 or more digit offsite numbers in the Number to Dial box.
user.bk Page 73 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer The NexDial application should appear similar to the following: FIGURE 4-4. NexDialTM Network Dialer Application. User speed dial buttons Up to seven user defined speed-dial numbers can be specified for use inside NexDial. Use Edit->Speed Dial 1-7 at the top of the NexDial window to set up the names and numbers to be associated with each speed dial button.
user.bk Page 74 Wednesday, March 7, 2001 10:34 AM User’s Guide Note User speed dial buttons created in NexDial are not the same thing as system speed dial extensions, setup by the system administrator. You can program a speed dial button to pickup a ring group, by entering the group number (a number between 0 and 9) in the Speed Dial Number box, and clicking on the option box Group to pickup at the bottom of the Edit Speed Dial dialog window.
user.bk Page 75 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Set up/Complete Transfer Will set up a consultation transfer to the number listed in the Number to Dial box. That is, it will put the current call in hold, and give you back inside dial tone, allowing you to dial another number. When connected to this new number, the button will change to Complete Transfer. Click on Complete Transfer to transfer the call currently on hold to the party you just dialed.
user.bk Page 76 Wednesday, March 7, 2001 10:34 AM User’s Guide 76 Send to VM Pressing the Send to VM button will send a ringing call, or a waiting call, to the first voice mail extension that was setup in the Tools->Configure screen. Your telephone may be either on or off hook for this operation. Call Waiting You can enable call waiting on your extension by checking the check box next to this legend.
user.bk Page 77 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Voice Mail The voice mail button, located at the lower left hand corner of the screen, will turn red if there is unread voice mail in one of the voice mail boxes setup in the Tools->Configure screen. When button is clicked, a separate voice mail window will pop-up that allows you to review and manage your voice mail. See the next section Voice Mail Access from NexDial for details.
user.bk Page 78 Wednesday, March 7, 2001 10:34 AM User’s Guide Voice mail If you have new (unread) voice mail, the VOICE MAIL button will turn red in the lower left-hand corner of the NexDial window while there are unread voice mail messages. You can press this button to pop up a separate window to review your voice mail messages. Do Not Disturb The words Do Not Disturb will flash in red whenever your extension is in the Do Not Disturb mode.
user.bk Page 79 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Voice Mail Access from NexDial By clicking the Voice Mail button at the lower left hand corner of the NexDial window, you will get a popup window that shows current voice mail and allows you to listen to messages (either on your computer using multi-media or through the telephone), delete them, copy them to other mailboxes, etc.
user.bk Page 80 Wednesday, March 7, 2001 10:34 AM User’s Guide Playing back a message To play a voice mail message on your computer, select the Listen with computer radio button at the bottom of the Voice Mail screen. Then select a message to play by clicking on it. Then click the Play button and the audio player will pop-up and play the message on your computer’s multimedia system. You must have an audio card and speakers installed for this function to work.
user.bk Page 81 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Forwarding a message to another voice mail box or a group You can forward (copy) a message to another mail box by doing the following: 1. Select the message you would like to forward by clicking on it. 2. Select the voice mail box or group to which to copy the message, using the selector box by the Copy To button at the lower portion of the Voice Mail dialog box. 3. Click on the Copy To button. 4.
user.bk Page 82 Wednesday, March 7, 2001 10:34 AM User’s Guide Recording your Alternate Greeting To record your alternate greeting from NexDial, do the following: 1. Lift the telephone extension that NexDial is controlling 2. Click the Record Alt Greeting button on the NexDial Voice Mail window 3. Record your alternate greeting after the system announces “Recording...” 4. You can hang up or hit any telephone keypad key to stop recording.
user.bk Page 83 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Announce Time and Date and/or Caller ID You can have the NexPath Telephony Server insert an audio announcement of the time and date a message was received (the default), or the Caller ID of the caller, or both at the beginning of a voice mail message. This is done by clicking Configuration -> Voice Mail Headers from the Voice Mail window. The configuration options appear as follows: FIGURE 4-6.
user.bk Page 84 Wednesday, March 7, 2001 10:34 AM User’s Guide Numeric Pager Notification You can use NexDial to configure numeric pager notification of new voice mail. The numeric pager settings setup screen is accessible from the voice mail window, under Configuration -> Paging Parameters, and appears as follows: FIGURE 4-7.
user.bk Page 85 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer There is an edit box for entering your pager number. It is not necessary to enter a “9” to seize an outside line (pagers are assumed to be outside numbers), but you must enter a “1” if is it required to dial the number. In addition to the pager number, you can set the separator character and a pager delay for fine tuning the interface to a paging service.
user.bk Page 86 Wednesday, March 7, 2001 10:34 AM User’s Guide Email Notification You can use NexDial to configure notification by email when you have new voice mail. The configuration screen is accessible from the Voice Mail window under the menu bar Configure -> Email Parameters, and appears as follows: FIGURE 4-8.
user.bk Page 87 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Note The Configure -> Email Parameters selection will be grayed out and will not be accessible if email notification has not been enabled for this voice mailbox. Contact your system administrator to enable email notification for your voice mailbox if the setup screen is not accessible. Enabling email notification must be done in AdminTool by an administrator.
user.bk Page 88 Wednesday, March 7, 2001 10:34 AM User’s Guide All voice mail distribution groups, whether system or user, have associated with the group a short audio announcement that enunciates a descriptive name of the group. This audio announcement is used only from the telephone keypad, to identify each group so that the user can select one for forwarding messages. If the user creates his or her own local group, then he or she must also record a brief audio announcement of the group name.
user.bk Page 89 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer FIGURE 4-10. Editing a user voice mail distribution group Personal Phone Book The NexDial program can be used to maintain a personal phone book. This phone book is stored on the NexPath Telephony Server, and so is available at any client workstation. The phone book is unique to the individual user, identified by the secret password that is used to log in.
user.bk Page 90 Wednesday, March 7, 2001 10:34 AM User’s Guide By applying a normal text editor to the file you save locally, you can see that the personal phone book file is a pipe-separated list, where “|” is the vertical bar or pipe character. You can edit or otherwise revise your personal phone book file (perhaps by dumping the contents of an existing contact manager program such as Act! into the file), and using either Notepad or Excel to maintain the file.
user.bk Page 91 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Dialer Viewing the Call Log The system call log may be viewed or saved locally using the NexDial application. The system call log is accessible from the main window menu bar at View-> Call Log. Click on the column bar to sort on that column. Click again to reverse sort order. FIGURE 4-12. Viewing the system call log using NexDial.
user.bk Page 92 Wednesday, March 7, 2001 10:34 AM User’s Guide Integration with Goldmine 4.0 and ACT! 3 & ACT! 4: The NexDial program, when running, will contact Goldmine and ACT!, if they are also running, and initiate a database look-up based on the Caller ID. Goldmine will popup a dialog box informing the user that an incoming call is available, and indicate if it is found in the database. It allows the user to decide if the contact record should be accessed.
user.bk Page 93 Wednesday, March 7, 2001 10:34 AM CHAPTER 5 Windows Desktop ToolsNexPath Call Director NexDirectorTM is the NexPath Call Director program that runs on any Windows PC desktop. Using the TCP/IP network, NexDirector communicates with the NexPath Telephony Server for status and control information. NexDirector allows a user to view the NexPath Telephone System activity for inside and outside lines (extensions), park orbits, and voice mail boxes.
user.bk Page 94 Wednesday, March 7, 2001 10:34 AM User’s Guide NexDirector is designed to provide the user with the capabilities of a traditional call director console on the computer screen. Instead of expensive hardware, the user is provided with a computer console and the ability to control calls with the click of a mouse. NexDirector can be installed and run on multiple computers on the network. It uses Internet based TCP/IP protocols to communicate with the NexPath Server.
user.bk Page 95 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director 3. Once installed, start the NexDirector program by clicking on Start, then Programs, then NexPath Call Director, then NexDirector. 4. When you first run NexDirector, an error box appears, indicating that there are no configurations set up yet.
user.bk Page 96 Wednesday, March 7, 2001 10:34 AM User’s Guide Add your phone extension number and password to the boxes in this screen as indicated. The extension number is the number of the extension that you are controlling next to your computer (i.e., the extension from which you will answer and transfer calls). The password is a valid four digit user (i.e., voice mail) password on the NTS Server.
user.bk Page 97 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director NTS Server Configuration Issues Related to NexDirector NexDirector will display only the outside extensions or inside extensions that are included in the system phonebook. Extensions are included or excluded from the system phonebook via AdminTool, by the system administrator. In AdminTool, (administrator only) go to Edit Configuration->Extensions->Edit, and click on Include in Phonebook.
user.bk Page 98 Wednesday, March 7, 2001 10:34 AM User’s Guide You are now ready to use NexDirector! FIGURE 5-3. NexDirector Screen (Inside lines tab) Note 98 NexDirector is designed to control calls (i.e., transfer, disconnect, etc.) with the telephone off-hook. Clicking on the buttons with the left mouse button with the telephone on-hook will have no effect.
user.bk Page 99 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director Configuration and Setup After logging in as described in “Establishing a network connection to the NexPath Telephone Server” on page 95, you can set other configuration parameters at Tools->Options on the menu bar. The following dialog box appears:. FIGURE 5-4. Options Configuration By default, NexDirector will display the caller’s number for any call connection information.
user.bk Page 100 Wednesday, March 7, 2001 10:34 AM User’s Guide You can control the display of the number that calls are connected to, and remove certain number sequences that are not important. For example, if you click on Strip Service Code, then the displayed number will have entries such as *67 or *82 (these block or unblock Caller ID, for example) removed from the dialed number display. If you check Strip Carrier Access Code, then long distance access codes are removed from the displayed number.
user.bk Page 101 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director The tab that is displayed is remembered for each instance of the program (see “Configuration ManagementMultiple Views” on page 101 below) and stored in the Windows registry. When you run the program at another time, the same tab settings are presented for each instance of the program. By clicking on the tabs, you can select which type of lines, and which group of lines, you are viewing.
user.bk Page 102 Wednesday, March 7, 2001 10:34 AM User’s Guide For each Configuration, there is a separate system name, extension, and password. Settings for window size, tab selected, button customization, etc., are all stored separately in the Windows registry for each running configuration of the program. You could, example, create two configurations, both with the same login, with one having the outside lines presented, and the other the inside lines presented in a larger window.
user.bk Page 103 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director To change a button setting, position the mouse over the button you wish to change. Then, click the right mouse button and a dialog box will appear. For example, if you are editing an inside line, then an “Edit Extension Button” dialog box will appear. You can select a line to assign to the button by clicking on the line list to the left.
user.bk Page 104 Wednesday, March 7, 2001 10:34 AM User’s Guide Resetting Button Assignments Occasionally you may find that you want to start over on the button assignments, because the telephone system configuration has changed significantly. This can be done by resetting the button assignments. To reset the button assignments to the defaults in the current Telephone System configuration, select Tools>Reset Button Assignment on the menu bar and confirm by clicking Okay in the confirmation dialog box.
user.bk Page 105 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director • Blue: voice mail, no unread messages • Light Red: voice mail box, with unread messages. When an extension is connected to a call, the originating extension (or phone number) is shown, followed by a “<->” which indicates a connection, followed by the destination extension (or phone number).
user.bk Page 106 Wednesday, March 7, 2001 10:34 AM User’s Guide To transfer the call you are connected to into a park orbit, click the park orbit button (your extension must be off-hook and connected to a call). To retrieve a call that is in a park orbit, click the park orbit button (your extension must be off-hook and receiving dial tone). To transfer a call to voice mail, you must first answer the call.
user.bk Page 107 Wednesday, March 7, 2001 10:34 AM Windows Desktop Tools- NexPath Call Director Do Not Disturb To set the logged in extension as Do Not Disturb, click the Do Not Disturb button at the bottom of the screen. This button will turn red when in the Do Not Disturb mode. To put the extension in the Accept Calls mode, click the button again. Disconnect a call To disconnect from the call you are on, click the Disconnect button (your extension must be off-hook and connected to a call).
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user.bk Page 110 Wednesday, March 7, 2001 10:34 AM User’s Guide 2. Select “Open URL” in your Web Browser. 3. Specify the location to open as http:///teloper/1. A Web page similar that below should appear2 FIGURE 6-1. Log-in page for controlling your phone from your computer 1. Replace with the name assigned your specific NexPath Telephony Server by your system administrator, or the IP address of the NexPath Telephony Server.
user.bk Page 111 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface As described in the log-in page, enter your extension number and password, then click the OK button.
user.bk Page 112 Wednesday, March 7, 2001 10:34 AM User’s Guide The Control page If both the extension number and password you entered are correct, a new window will appear containing a page similar to that shown below: FIGURE 6-2. The Control Page The buttons displayed the Control page can be used in place of or in addition to the command sequences described previously in this manual.
user.bk Page 113 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface Selecting a voice mail box to monitor Your user name will be shown in the upper left corner of this page, along with your extension number. Below them is a pull-down list labelled Monitor VMB containing all voice mail mailboxes to which you have access. There is an additional entry at the bottom labelled USER.
user.bk Page 114 Wednesday, March 7, 2001 10:34 AM User’s Guide Note You can put up to three calls on hold simultaneously, but to retrieve them, you will have to take them off hold in the last-in/first-out order. The hold system works like a stack of boxes, and so is called a hold stack. The last call put on the top of the hold stack is the first one that you get when you take a call off of hold.
user.bk Page 115 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface Dial the next party to be added to the call, using either your telephone keypad or the Name list, Number box, and Dial button in this page. Once connected, this button will change to Add to Conference. Click on Add to Conference to bring your original caller into this new call. The button on this page will change back to Set up Conference.
user.bk Page 116 Wednesday, March 7, 2001 10:34 AM User’s Guide The Voice Mail page When you receive new voice mail, a Voice Mail Alert box similar to that below will appear on your screen, and the word “VoiceMail” in the voice mail button in the Control page will also turn red. The alert will indi- FIGURE 6-4. A voice mail alert box cate the number of new and old messages, and the voice mail box to which the new message arrived.
user.bk Page 117 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface Clicking on the voice mail button in the Control page brings up a window similar to the following: FIGURE 6-5.
user.bk Page 118 Wednesday, March 7, 2001 10:34 AM User’s Guide Your user name is listed at the top of this window. Below it is a pull-down list of all voice mailboxes to which you have access. For most people, this will be a list with only one entry, so clicking on it will not actually bring up any more entries.
user.bk Page 119 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface You can use TelOper to configure notification by email when you have new voice mail. The parameters are entered at the bottom of the Voice Mail window. Note The Email settings will not be accessible if email notification has not been enabled for this mail box. Contact your system administrator to enable email notification for your voice mail box if the setup parameters are not accessible.
user.bk Page 120 Wednesday, March 7, 2001 10:34 AM User’s Guide You can delete an item from this window by selecting it and then clicking on Delete. Only one message can be deleted at a time. To copy the audio file associated with an item in this window to a local drive, press Save Local. You may want to save important voice mail messages on your local computer because you will eventually run out of room in your voice mailbox on the system1.
user.bk Page 121 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface Normally, the NexPath Telephony Server updates this screen as soon as a new message is completed. If you think you have a new voice mail message, but it does not appear in the list of messages, click the Reload button at the bottom of the screen to update the screen contents. Alternately, you can close this window by clicking on the Close Window button at the bottom of the screen.
user.bk Page 122 Wednesday, March 7, 2001 10:34 AM User’s Guide You can use this window to change your password. Additionally, if your account has been set up with permission to change the system from Day mode to Night mode and vice-versa, you can use the checkboxes in the center of this page to change the system mode. See Day Ringing/Night Ringing on page 23 in the chapter Telephone Operations for details on these modes.
user.bk Page 123 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface Using the Phone Book page When you click on the Phone Book button, a page similar to that shown below will appear: FIGURE 6-7. A sample Phone Book page This pull-down list at the top of this page can be used to select a phone number from either the system-wide phone book (which you cannot alter), or your personal phonebook (which you can alter).
user.bk Page 124 Wednesday, March 7, 2001 10:34 AM User’s Guide To create an entry in your personal phonebook, fill in at least the Name and Number entry forms and then click on Add/Update1. Your entry will be added to your pull-down list. Note that you can enter values in the Number field either from your keyboard or by clicking on the numbers displayed on the picture of a touchtone keypad. Everything but numbers, commas, and the # and * characters will be ignored.
user.bk Page 125 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface the entry will be located. A one places the speed button at the top, larger numbers place it towards the bottom. To remove a speed-dial button from your Control page, select the entry associated with the speed-dial button as it appears in the phonebook, remove the speed dial number from it, then click on Add/Update.
user.bk Page 126 Wednesday, March 7, 2001 10:34 AM User’s Guide To bring up this information, click on View Log in the Control page. This will bring up a Web page with a format similar to the following sample page: FIGURE 6-8. A sample Call Log page The call log feature uses three 1 Mbyte files in a round-robin fashion. When CallLogA gets full, the program starts filling CallLogB. When that gets full, information goes in CallLogC. When that gets full, CallLogA is wiped out and restarted.
user.bk Page 127 Wednesday, March 7, 2001 10:34 AM TelOper: the Web Browser Desktop Interface From filter: 743 To filter: 120 | 152 then click on the Reload Log button. By default, the filters used on the call log are ANDed; that is, only entries which contain the information specified by both the filters simultaneously are shown. You can OR the two filters together, however, by adding the word “OR” anywhere in your “To filter” entry.
user.bk Page 128 Wednesday, March 7, 2001 10:34 AM User’s Guide The status information at the bottom of the Control page At the bottom of the Control page are three columns of check-boxes and four status indicators showing your extension’s current status. The check-boxes in the leftmost column can be used to set your extension to the Accepting Calls mode or the Do Not Disturb mode. See Accept Calls/Do Not Disturb on page 13 in the chapter Telephone Operations for details on these two modes of operation.
user.bk Page 129 Wednesday, March 7, 2001 10:34 AM CHAPTER 7 Installing the NexPath TAPI 2.1 Service Provider NexPath provides a TAPI service provider for installation on WinNT4/2000 Workstation and Windows 95/ 98/ME systems, as a general dialing interface to Windows programs written to the TAPI standard. Examples of compatible programs are the Microsoft Dialer, Outlook, and some versions of ACT! and Goldmine. Installing the NexPath TAPI 2.
user.bk Page 130 Wednesday, March 7, 2001 10:34 AM User’s Guide Note 130 WARNING: Do not run the Tapi2195.exe program on any system but Windows 95. Running this program on NT (or Win98) will overwrite the Microsoft TAPI program with a version that will not work. 4. Then install the NexPath TSP as follows. Click on Start, then Run, then Browse and select the file setup.exe in the Release6\NexpathTapi21 subdirectory of the Release 6 CD-ROM. Follow the prompts to install the program on your system. 5.
user.bk Page 131 Wednesday, March 7, 2001 10:34 AM Installing the NexPath TAPI 2.1 Service Provider 7. Click on the Telephony Drivers tab, and the NexPath TSP32 should be visible as below: FIGURE 7-1.
user.bk Page 132 Wednesday, March 7, 2001 10:34 AM User’s Guide 8. Click on NexPath TSP32 to highlight it, then click on Configure. The NexPath Configuration window should appear as shown below:. FIGURE 7-2. The NexPath TAPI 2.
user.bk Page 133 Wednesday, March 7, 2001 10:34 AM Installing the NexPath TAPI 2.1 Service Provider 9. Fill in your system name (or IP address). (If you are using a system name, it must be in the hosts file or published in DNS for it to work. See Using your System Name rather than the IP Address on page 27 in the chapter Network Installation or the System Administration Manual for details. Then click on Add Line, click on the text area Line Name, and type in a descriptive text name, such as Ext.
user.bk Page 134 Wednesday, March 7, 2001 10:34 AM User’s Guide Using the NexPath Telephony Service Provider (TSP) with other programs Programs such as the Microsoft Dialer (Programs -> Accessories -> Phone Dialer on Win98/ME and WinNT, and Programs -> Accessories -> Communications -> Phone Dialer on Win2000), Outlook, Goldmine, and ACT! are TAPI compliant, so they allow calls to be dialed using these applications with the NexPath TSP installed.
user.bk Page 135 Wednesday, March 7, 2001 10:34 AM Installing the NexPath TAPI 2.1 Service Provider For outside calls, the call that is placed will roll over to voice mail (if voice mail is configured for this extension) if the calling extension is not picked-up within the time-out time (usually 20 seconds). For inside calls, the call will be disconnected if the calling extension is not picked-up within 10 seconds. Note The Microsoft TAPI interface only supports ON HOOK dialing.
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user.bk Page 137 Wednesday, March 7, 2001 10:34 AM Frequently asked questions CHAPTER 8 Question: How do I put a caller on hold? Answer: During your conversation, enter the Put Call on Hold sequence Flash 1 . The caller will be put on hold, and you will get an inside dial tone. You can hang up, call another party, whatever... To retrieve the call from hold, pick up your phone or otherwise get an inside dial tone, then use the Retrieve Call from Hold sequence * 1 .
user.bk Page 138 Wednesday, March 7, 2001 10:34 AM User’s Guide • You can put the caller in a park orbit using a the Blind Transfer sequence Flash 4 , then transferring them to a park orbit (100, for example). You can then page the person you want to have pick up the call by dialing the Paging extension 111 and announcing that so-and-so has a call on 100. The other person just has to pick up any phone and dial 100 to pick up the caller from the park orbit.
user.bk Page 139 Wednesday, March 7, 2001 10:34 AM Frequently asked questions Question: When people call my extension, my phone doesn’t ring. Instead, their calls go to my voice mail. When I call them back, they say they heard my phone ring, but I didn’t pick up. What’s going on? Answer: If your phone is equipped with a switch to turn the ringer on and off, check it and make sure that the ringer is turned on.
user.bk Page 140 Wednesday, March 7, 2001 10:34 AM User’s Guide Question: Do I have to be at my computer to use the computer interface programs? Answer: For dialing functions, you have to be able to lift the receiver. But you can control any phone if you have proper permissions. You can access the Web browser page, or NexDial or NexDirector, from any computer on your network, but will still need to log in using your usual extension number and password.
user.bk Page 141 Wednesday, March 7, 2001 10:34 AM Frequently asked questions The HOSTS file on Windows 95 is located at \Windows\Hosts. On Windows NT, it is located at Winnt\system32\drivers\etc\Hosts. Make sure you are not trying to use the HOSTS.SAM file, or LMHOSTS. These will not work. The HOSTS file should contain at least two lines: 127.0.0.1 localhost 111.111.111.111 nexpath Substitute your IP address for 111.111.111.111 and your NexPath system name for nexpath.
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user.bk Page 143 Wednesday, March 7, 2001 10:34 AM APPENDIX A Accept Calls mode Glossary Individual extensions can be placed in either an “Accept Calls” mode or a “Do Not Disturb” mode. The “Accept Calls” mode is the normal mode of operation. In comparison, when an extension is in “Do Not Disturb” mode, calls placed to it will not ring the phone associated with the extension but instead will be sent directly to voice mail.
user.bk Page 144 Wednesday, March 7, 2001 10:34 AM User’s Guide call distribution group Groups of extensions can be grouped into a call distribution group. This function is part of the auto-attendant function, and is normally used to allow callers to dial an entire department, such as sales, rather than just an individual.
user.bk Page 145 Wednesday, March 7, 2001 10:34 AM Glossary CPC Calling party control, also known as line supervision or wink disconnect signalling. All of these terms refer to the brief interruption in the battery current on an analog line, to indicate to connected equipment when a distant party has disconnected.
user.bk Page 146 Wednesday, March 7, 2001 10:34 AM User’s Guide FSK Frequency Shift Keying, in this manual referring to the signalling technique for control the voice mail light on compatible telephones, and the signalling technique for communicating the caller ID of an inbound call. hook-flash The hook-flash is used to communicate to the system that some sort of control sequence will follow.
user.bk Page 147 Wednesday, March 7, 2001 10:34 AM Glossary password protection To insure that unauthorized people do not retrieve your voice mail, barge into your conversations, etc., many of the advanced features of the NexPath Telephony Server require that you enter a numerical password to identify yourself to the system before the feature can be accessed. physical lines The actual telephone lines connected to the NexPath Telephony Server. pickup groups See ring groups below.
user.bk Page 148 Wednesday, March 7, 2001 10:34 AM User’s Guide 148 user In this manual, the term “user” is used to describe someone who has been assigned an account on the system by the system administrator (i.e., someone who has been assigned a password, an extension number, a voice mailbox, etc.). A particular user is identified by the system via his secret password. VMWI Visual Mail Waiting Indicator, the light on compatible telephones that indicates if there is unread voice mail.
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