Nortel Communication Server 1000 Troubleshooting Guide for Distributors Release: 6.0 Document Revision: 02.02 www.nortel.com NN43001-730 .
Nortel Communication Server 1000 Release: 6.0 Publication: NN43001-730 Document release date: 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
. Contents New in this Release NRS database commands 17 Tools for Linux 17 SIP Line Gateway command reference 18 Co-Resident Call Server command reference NRS Manager 18 Unicode Name Directory 19 OAM Transaction Audit Logs 20 17 18 How to get help Getting Getting Getting Getting help help help help 21 from the Nortel Web site 21 over the telephone from a Nortel Solutions Center 21 from a specialist by using an Express Routing Code 22 through a Nortel distributor or re-seller 22 About this documen
IP Softphone 2050 not connecting to TPS 39 IP Phone not connecting to TPS 39 VGMC or Signaling Server locks up 40 VGMC continuously reboots and downloads firmware versions 41 Incorrect IP Phone software version 41 VGMC link to Call Server fails 42 Call connects through VoIP gateway with no speechpath 43 Cannot make calls with particular zone and codec configurations 44 No dial tone on IP Phones when registered to Call Server with dual CPU 45 Input errors on the switch side or connection failure 45 New VGM
arpFlush 75 arpShow 77 auditReboot 77 auditShow 78 bootpdDump 78 bootpdReload 80 bootPFileGet 80 bootPFilePut 81 cardReset 82 cd 82 censusShow 82 chkdsk 83 clearLeader 84 clrUengineStat 85 configFileGet 85 configFilePut 86 copy 86 csvShow 87 d 87 devs 88 dumptab 89 dim ver 92 dim cfg 94 DimDspStat = 1/0 94 DimECStat = 1/0 95 dimPrintChannelInfo 96 dimPrintECC 98 dnldFailShow 99 dosFsConfigShow 100 dsetKMRQShow 101 dsetCadenceTableShow 102 dsetShow 104 dsetToneTableShow 104 DsetSideToneEnable = 1/0 108 dse
firmwareFilePutI2002 119 firmwareFilePutI2004 119 firmwareVersionShow 120 flashConfigShow 120 ftpTypeA, ftpTypeI 120 ftpXferSet 121 ftpVerbose = 0/1 121 genToneOn chNum, side, freq, duration 121 genToneOff chNum 122 gg_spy_table_show 123 h 124 H323CallTrace ch on 126 H323CallTrace ch off 127 H323CallTrace ch channelNum MsgRecv MsgRecv 127 H323CallTrace ch 130 H323CallTrace num 136 H323CallTrace num calling/called_number NPI TON MsgRecv MsgSend H323GwShow 140 H323GwShow ch channelNum 140 H323GwShow num cal
isetScpwModify 169 isetSecGet 170 isetSecShow, isetSecShowByTN, isetSecShowByIP isetSecUpdate 172 isetShow, isetShowByTN, isetShowByIP 173 itgA07TraceHelp 176 itgA07TraceSettings 176 itgA07TraceSetOutput 176 itgA07TraceOff 176 itgA07TraceAllOff 176 itgA07TraceOn 177 itgAlarmTest 177 itgCardShow 177 itgChanStateShow 179 itgMemShow 180 itgMsgQShow 180 itgPLThreshold 183 itgShell 184 itsAlarmTest 184 lastResetReason 185 ll 185 logConsoleOff, logConsoleOn 186 logFileOff, logFileOn 186 logPrintOff, logPrintOn
nd selectName 205 nd statOff 207 nd statOn 207 netHelp 207 nodePwdEnable, nodePwdDisable 208 nodePwdSet 209 nodePwdShow 210 nodeTempPwdClear, nodeTempPwdSet 210 NVRClear 211 NVRGWSet 211 NVRIPSet 211 NVRIPShow 211 NVRSMSet 212 ommShow 212 osClockShow 212 pbxLibResetLink 212 pbxLinkShow 217 ping 218 pdPipeShow 218 pdWebCount 219 pwd 219 rdxxxx commands (Signaling Server only) 219 reboot 221 rename 221 resetOM 221 rm 222 rmdir 222 routeAdd 223 routeDelete 223 routeShow 224 rPing 224 rPingStop 226 rtClockSho
setLeader 231 shellTimeoutDisable 232 shellTimeoutEnable 232 shellTimeoutGet 232 shellTimeoutSet 233 showMemConfig 233 sockShow 233 SIPCallTrace on 234 SIPCallTrace off 234 SIPCallTrace ch channelNum MsgRecv MsgRecv 235 SIPCallTrace ch start_chNum end_chNum MsgRecv MsgSend 237 SIPCallTrace num calling_number MsgRecv MsgSend 238 SIPCallTrace num calling_num NPI TON MsgRecv MsgSend 241 SIPGwShow 243 SIPGwShow ch channelNum 244 SIPGwShow num calling_number 244 SIPGwShow num calling_number NPI TON 245 SIPOutp
tsm_stat_req_rx_tx 269 tsm_stat_req_tele_levels 270 tsm_stat_req_vp_delay 271 udpstatShow 272 uftpFwDnldMon 272 uftpNodeShow 273 uftpShow 274 uftpRunTimeDataReset 275 UKLossPlanClr 275 UKLossPlanSet 276 umsKernelShowJobs 276 umsPolicyShow 278 umsSetFirmwarePolicy 279 umsUpdatePolicy 279 umsUpgradeAll 280 umsUpgradeTimerCancel 280 umsUpgradeTimerSet 281 umsUpgradeTimerShow 281 usiGainTableShow 281 usiLibTraceHelp 283 usiLibTraceSettings 283 usiTraceSetOutput 283 usiLibTraceOff 284 usiLibTraceAllOff 284 us
vgwTraceHelp 307 vgwTraceOff 307 vgwTraceOn 307 vgwTraceSetOutput 308 vtmUMSDownload 308 vtmAPBSet 309 vxshell 309 wapListShow 310 wapTraceOff 310 wapTraceOn 311 wapTraceVerboseSet 311 wapWebFormShow 311 webClientShow 312 XspySetLevel 312 MGC command reference dbhwshow 319 diskshow 319 displayshow 319 dspnumshow 320 dspchanstateshow 320 dsphwcheck 321 dsplooptest 321 ethportmirror 322 ethportshow 324 ethspeedshow 326 isecIkeShowPAll 326 isecIpsecShowIf 326 macshow 327 memshow 327 mgcdbshow 327 mgcinfosh
vgwshowall 351 Call Server commands 353 LD 32 353 ECNT CARD 353 ECNT ZONE 354 ENLC/DISC/DISI 355 ENLU/DISU 356 IDC 356 IDU 357 STAT 358 LD 80 358 TRAC/TRAK 358 TRIP 361 LD 117 365 STIP 366 PRT 368 STAT IP 369 PDT commands 370 rudpShow 370 rlmShow 371 uZoneShow 372 Attendant Monitoring Tool in PDT 372 attnMonOn 372 attnMonOff 373 Call Register Monitoring Tool in PDT (sl1crShow) 373 VNS BUG ERR debug tool in PDT 375 umcUtility command in PDT 378 IP Phones 381 Special Key Sequences 381 Manual Configu
MGC four-character LED faceplate display 396 Use of the four-character LED display during MGC boot 397 Use of the four character LED during MGC normal operation 397 VGMC and Signaling Server configuration files Introduction 399 Displaying contents 400 Creating a file from CLI 400 Differences between configuration files File details 400 CONFIG.INI 400 BOOTP.TAB 404 SECURITY.INI 406 LOSS.INI 406 TPS.
dnsconfig 447 ecnconfig 449 faillog 449 ftpdisable 449 ftpenable 449 ftpstatus 449 hostconfig 450 ifconfig 452 pins 453 plis 453 pload 454 poos 454 pout 455 pstat 455 reboot 456 routeconfig 456 swVersionShow 457 sysbackup 458 syslogLevelSet 461 syslogShow 463 sysrestore 464 upgrade 466 Log Files Locations 467 Linux Base Logs 467 baselogLevelShow 467 baselogLevelSet 468 Application Logs 468 CORES Call Server Logs 468 Using logs to troubleshoot 469 Tools for Linux 471 PCAP tools for Linux 471 Linux PPP
Co-Resident Call Server command reference 483 appstart cs 483 Related Commands 483 calibrate_delay1us 483 Related Commands 484 rpt 484 Related Commands 486 vxellHwdShow 486 Related Commands 487 NRS Manager 489 Troubleshooting Checklist 489 Unable to launch NRS Manager 489 Unable to start Services 490 Unable to add Domains, Endpoints, Etc… 490 Unable to perform Auto Backup 490 Unable to add Route 490 Unable to perform H.
Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. New in this Release NRS database commands • appstart dbcom Start or shut down the database engine. • dbcom_passwd To change the database password for NRS, PD and Management (BCC) use this command. • nrsQueryShow This command can be used to list all the routing information in database. • nrsRegShow This command can be used to list all the gateway endpoints which are registered to NRS. • spcmd This command is used to force failsafe DB sync. See “NRS database commands” (page 433).
New in this Release A third party tool which performs network analysis without requiring a client at the terminating end. See “Tools for Linux” (page 471) SIP Line Gateway command reference • slgSetShowAll Briefly list all users on this SLG • slgSetShowByUID List more detailed information for a given user. • slgShow Verify the status of SLG, including AML link number and SLG trace setup. See “SIP Line Gateway command reference” (page 479).
Unicode Name Directory 19 Unicode Name Directory The Unicode Name Directory chapter summarizes feature interactions and a troubleshooting checklist. See “Unicode Name Directory” (page 493). The VOIP chapter contains the following Unicode Name Directory commands • nd debugOn Enable printing of Unicode Name directory debug logs to the current terminal.
New in this Release OAM Transaction Audit Logs The OAM Transaction Audit Logs chapter summarizes feature interactions, associated applications and a troubleshooting checklist. See “OAM Transaction Audit Logs” (page 499). Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http//www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.
. About this document This document contains commands and techniques you can use to troubleshoot problems with Communication Server 1000 (CS 1000) and VoIP components. The information is for administrators and installers who are familiar with the information in the relevant NTPs. This document is intended to take you to the next debug level and provide additional information for those skilled in working directly with the Call Server or the Wind River VxWorks Shell on various platforms.
About this document Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. Introduction The Communication Server 1000 (CS 1000) and VoIP applications run on a variety of platforms and offer various features depending on the platform: • SMC, MC32S, MGC, Signaling Server: the four platforms on which the Voice Media Gateway Card (VGMC) application runs. A different binary file exists for each card because each card has a different CPU.
Introduction Stand-alone sniffers exist but the most cost-effective are those that are a PC application. These applications monitor the subnet to which the PC is connected and display information about the network traffic. The applications can usually monitor only specific port numbers or protocols and display and decode most packet contents. Nortel recommends the following programs: • Wireshark (freeware). Go to www.wireshark.org and search for your required platform.
VGMC VxWorks shell access 27 Connect to the cards as follows: • SMC: for the backplane L adaptor, connect to the RS-232 9-pin connector • MC32S: for the backplane L adaptor, connect to the RS-232 9-pin connector • MGC: install in slot 0 (where the SSC was installed in previous releases); the standard SDI cable breaks out the ports; connect to SDI0 Modem connection If a modem directly connects to the VGMC or MC32S, you require a null modem adaptor between the card faceplate or the backplane connecto
Introduction VGMC These cards have two levels: the VGMC application CLI (VGMC>) and the VxWorks shell (->). The following example shows how to go to and from the VGMC shell on the VGMCs. IPL> vxshell login: pdt2 password: Welcome to the VxWorks Shell WARNING: Data entry errors in this shell can cause loss of service. Use itgShell to return to the ITG shell.
VGMC VxWorks shell access 29 purposes at any time. SEC0029 Security Warning: This system contains insecure passwords, notify your system administrator Welcome to the MC32S command line. Software Version: no label found Management IP: 47.11.214.85 Primary CS IP Address: 0.0.0.0 OS Created on: Date [Apr 19 2007] Time [12:32:21] pdt> MGC card Because the MGC card can be accessed through the Call Server, the MGC card does not support a PDT shell.
Introduction passwords, notify your system administrator Welcome to the Media Gateway Controller command line. Firmware Version: MGCCAD15 Management IP: 47.11.214.83 IPMG: 20 0 Primary CS IP Address: 47.11.214.87 Installed Daughterboards: 1 OS Created on: Date [Apr 13 2007] Time [15:24:46] ldb> su -> -> exit ldb> The appropriate Nortel development and Global Customer Care Service staff have the logon information; it is not included here for security reasons.
VGMC directory structure 31 • CONFIG: contains the CONFIG.INI, BOOTP.TAB, SECURITY.INI, and TPS.INI configuration files • • • FW: contains the IP Phone downloadable firmware files • DATA: contains the tone, cadence, and IP Phone gain tables LOCALE: contains the LANGUAGE.INI file for IP Phone country-specific information ETC: exists only if created to store a startup script Reformatted root directories If a VGMC has the C: drive erased, then the VGMC application rebuilds the necessary directories.
Introduction Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. Troubleshooting This section contains tips and suggested commands to troubleshoot problems. Network sniffer A network sniffer is an excellent tool for troubleshooting network devices. By capturing exactly that information that is sent on the wire and providing decoders for the various protocol levels, capture traces often provide solid answers about why phones do not register, why Voice Media Gateway Cards (VGMC) do not communicate, or the source of voice QoS problems.
Troubleshooting The MGC and MC32S cards can mirror a port without using an external hub or switch. Collecting sniffer captures To facilitate analyzing and cross-referencing sniffer captures, ensure the PC, on which the sniffer runs, has the same date an time on the device being sniffed. Because hundreds of packets can be generated within a few seconds, synchronizing the time to the second is recommended.
VoIP problems 35 When no host names are assigned to network devices, you can create names using the Address Book command on the Tools menu. The names then appear in the capture files in place of the IP address so you can read the trace files faster than reading IP addresses. Save this address book under the Address Book command on the Database menu. To debug problems related to timing, you can select a packet in the Decode tab Summary Section; right-click and select Mark Current Frame.
Troubleshooting milliseconds between each for a response. After the tenth retransmission, the TPS prints an error message indicating that the RUDP link failed, marks the telephone as offline, and notifies the Call Server core. When the IP Phone fails to receive the watchdog timer reset message, the watchdog timer times out, reboots, and begins registration. This occurs when a network fails or high traffic through a router causes the messages to be lost or delayed.
VoIP problems 37 status: 192.168.1.141 ok (20) JAN 23 15:39:40 tSET: Info 192.168.1.141 TN 61-01 Registered with M1 Sniffer captures of IP Phone resets The following are tips for collecting sniffer captures of IP Phone communications with the TPS: • On the CS 1000 and CS 1000M systems, the Signaling Server has priority over the VGMC TPS. For nodes with Signaling Server as the leader, the Signaling Servers require that all IP Phones on the node be registered.
Troubleshooting -> date Now analyzing the sniffer capture is easy. Ensure that the buffers on each sniffer are configured to wrap around and write to file. • When sniffing a LTPS card, try to capture the CLI output at the same time. Use the same sniffer PC (that uses the COM port and plugs into the faceplate). Retrieve log files from the LTPS cards for cross-referencing.
VoIP problems 39 Exercise care when you use firewall applications on the same computer as the IP Softphone 2050. Watchdog timers can expire when there is no UNIStim traffic on the IP Softphone 2050. IP Softphone 2050 not connecting to TPS If the IP Phone displays the message "Connecting...," "Server unreachable. Reconnecting in ...nn seconds," or "· 802.1 QoS is not supported on your network," the IP Softphone 2050 tries to open a UNIStim connection (socket) with the CS 1000.
Troubleshooting the telephone, it discards them. The LTPS no longer can communicate with the IP Phone so the IP Phone eventually resets when the watchdog timer expires. To correct this problem, either deselect the Enable 802.1Q support in EM or configure the network for 802.1Q VLAN tagging.
VoIP problems 41 • If all the preceeding steps fail to bring up the card, then you must reboot the card. • If a reboot fails, then unseat and reseat the card. After you reboot the card, retrieve the log files from the VGMC/Signaling Server, and the history file and report log from the Call Server, and send them to your support personnel for analysis.
Troubleshooting 933763 JUN-06-2003 08:33:38 i2002.fw 950810 JUN-06-2003 08:37:22 FWFILE~1.1 value = 0 = 0x0 VGMC link to Call Server fails If the link to the Call Server fails, the VGMC application prints the following message. An SNMP alarm (ITS1009) occurs and displays on the VGMC faceplate. If the IP address of the Call Server changes, you must initialize the Call Server to apply the changes. Also make sure that the ELAN Configuration section in the config.ini file of the VGMC is correct. -> 192.
VoIP problems JAN 23 15:55:48 tVGW: Info with M1 (?) ... (one msg per channel) JAN 23 15:55:48 tVGW: Info with M1 (?) JAN 23 15:55:48 tSET: Info Registered with M1 ... (one msg per phone) JAN 23 15:55:48 tSET: Info Registered with M1 43 Channel 1, already registered Channel 23, already registered 192.168.1.142 TN 61-02 192.168.1.
Troubleshooting The selected channel can belong to a card in a different node. If the TLANs are separate and the IP network cannot route between the two subnets, then the IP Phone cannot access the IP address associated with the channel, which results in no speechpath. If the IP network can route calls between the two subnets, then make sure that you correctly configure the default gateway.
VoIP problems 45 codec expected. When no codecs match between the two lists, the call fails and an error message prints on the Call Server stating that no codec match can be found. Check this condition by entering the command “rlmShow ” (page 371) at the Call Server pdt prompt. This prints the codecs configured on all telephones and gateway channels. If a configuration problem occurs, different lists for different phones and gateway channels print; ensure that the list is identical for every device.
Troubleshooting To correct the problem, perform the following steps: 1. Issue the following command from the vxWorks shell: nvramTLanSpeedSet 10100 nvramELanSpeedSet 10 nvramELanDuplexSet 1 2. Reboot the card. Several methods are available to check the connections speed and duplex: • • • faceplate LEDs itgCardShow from vxWorks, linkGetOperation 1 or 0 > linkGetOperation 0 value = 100 = 0x64 = ‘d‘ NOV 26 08:42:17 tShell: Info T-LAN in Autonegotiation Mode.
IP Phone commands 47 Configure the gateway channels and IP Phones associated with the new node to use separate zones from the original node, if the two nodes are on separate TLANs with no routing capability in between (see “Calls to IP Phones in other VGMC nodes with separate TLANs” (page 43)). IP Phone commands This section describes IP Phone commands.
Troubleshooting In addition, you can enter a temporary password. Two parameters for the temporary password determine whether it expires based on the number of uses or after a period of time. The temporary password is automatically deleted after it is used the defined number of times or when the duration expires, whichever occurs first.
IP network troubleshooting 49 General troubleshooting suggestions Because the IP Phone depends on the IP network to communicate with other IP Phones, problems on the LAN or WAN can cause a variety of voice quality and usage issues. The following are some suggestions to determine if the network is causing problems: • Make sure the ELAN, TLAN, and node IP addresses are properly configured on the VGMC or Signaling Server. Every card has unique ELAN and TLAN interface IP addresses.
Troubleshooting — Does the ELAN and TLAN Link LED flash when traffic occurs on the respective interface? • Obtain a network diagram of the VGMC/Signaling Server, IP Phones, and all other data devices on the network. Ask the customer how much traffic is on their network.
IP network troubleshooting 51 TLAN packet loss errors The VGMC/Signaling Server software contains detection mechanisms for RTP packet loss. The impact of packet loss varies, but even single lost packets can cause audible clicks, while high packet loss sounds like choppy speech or periods of silence. Packet loss is usually due to a router discarding the RTP packets when the network is busy. Two types of messages are printed.
Troubleshooting gateway channel is used. If reported packet loss is in the ‘tx‘ direction, the fourth parameter is the IP address of the IP Phone that detected packet loss in the incoming stream. Perform the following tasks: • Verify the ports of the router/switch the TLAN and IP Phone are connected to are configured as one of the following (in highest to least desirable order): — Autonegotiation: this is the recommended setting.
IP network troubleshooting 53 Port numbers used by VGMC or Signaling Server application and IP Phones This section describes the port numbers used by the VGMC or Signaling Server application with IP Phones. UDP ports The VGMC uses the following UDP ports on the TLAN and ELAN interfaces.
Troubleshooting Interface Port use Port number TLAN signaling 5000 TLAN Voice 5200 (configurable - same as base voice port number on VGMCs) Note: For the voice ports, Cisco routers compress RTP headers only when UDP ports are numbered 16384 and higher. Other vendors also look at UDP port ranges to compress. If a customer requires compressed RTP header information, they may have to change the voice port value in EM.
DSP and voice quality troubleshooting 55 JAN 02 11:07:47 tMVX_XSPY: Info 0000753618 - DIM: 0:0 MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2 TCID 0 0035475106 - DIM: 2:0 MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 3 TCID 6 The message first shows the DSP and channel in the format dsp:channel. It then indicates whether the error is channel-dependent, and then shows an Error Code and, if channel-dependent, the TCID.
Troubleshooting Ask the following questions: • What units are involved in the call (for example, IP Phone, TDM telephone, trunk, or PSTN)? • • Does the echo occur on the handset, the headset, or the speaker? • Does the echo happen for all users or only some? Do commonalities exist between those users (for example, all speak loudly, or all on same subnet)? • What happens to the echo when the receiver (far end non-IP Phone) of the call unplugs the handset? • • What kind of telephone is involved
DSP and voice quality troubleshooting 57 Collecting statistics for echo problems To collect statistics for echo problems, capture the output of the following commands to a log file (for example, through logged Telnet or HyperTerminal session): 1. Determine the gateway channel being used to make the call that experiences echo: — Obtain the IP address and TN of the IP Phone that experiences echo problems (from the IP Phone, use the SERVICES key to retrieve the phone information).
Troubleshooting — ECAN: Off, NLP: On — ECAN: Off, NLP: Off — ECAN: On, NLP: Off — ECAN: On, NLP: On 5. When you finish testing, turn off printing of the ECAN and DSP statistics. Otherwise, the syslog is quickly filled with DSP statistics each time a gateway call occurs. — DimDspStat = — DimECStat = 6. Send collected statistics to Field Support for analysis. Signal limiter Echo represents the major impairment in VoIP. Although CS 1000 has a carrier-grade echo canceller (ECAN) that complies with the G.
DSP and voice quality troubleshooting 59 1. Collect the statistics (see “Collecting statistics for echo problems” (page 57) ). 2. Eliminate all other sources of echo due to improper configuration. Enable the signal limiter. 3. Determine the loss plan and the codec used. 4. If possible, obtain the average voice level transmitted in T1 or E1 links in the PSTN network or a local network if echo is perceived in local analog telephones. 5. Chose an appropriate SLim value for the signal limiter.
Troubleshooting IP Softphone 2050 audio quality Use the following suggestions to troubleshoot audio quality on the IP Softphone 2050. Verifying basic audio operation To verify the physical connection and proper Windows audio configuration, record an audio message and play it back using the USB headset. One-way audio • Check that the handsfree option is programmed for the IP Softphone 2050 on the CS 1000. • Check if the mute option is turned on.
Audio commands 61 administrator privileges on Windows 2000; carefully follow the installation instructions provided by Xircom. Note: Removing the card without performing the Windows unplug or eject hardware procedure can cause the PC to reset. Audio commands The following commands can be useful to debug audio-related problems. • tsm_set_rx_gai Send a message to a DSP channel to set the Receive (RX) audio gain. • tsm_set_tx_gai Send a message to a DSP channel to set the Transmit (TX) audio gain.
Troubleshooting • UKLossPlanSet Increase the handset and headset transmit gain settings by 5 dB. • usiGainTableShow Display the lookup table used to convert loss plan values in dB to the values the IP Phone uses for the CODEC and DSP control registers. • usiQueryAPB Query the IP Phone for the current Audio Parameter Block data for transducer. • usiShow Display terminal data for each IP Phone. VGMC logging commands Troubleshooting a problem can indicate a software bug that requires debugging.
RTP and RTCP statistics 63 When a file reaches the 16 K limit, it is closed and the next file is opened. When EM retrieves the log file, a function on the card concatenates the four files in file date order and the resulting file is sent. EM retrieves and displays each file separately. Voice Gateway trace commands The following is a summary of the commands used to trace the voice Gateway.
Troubleshooting Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. VoIP OAM shell commands The commands available from OAM shell on the signaling Server are the commands provided by various applications. Type the command help to find the commands of various applications. The OAM shell is available upon a successful logon to the Signaling Server, represented as oam>. The following system administration commands are available from the OAM shell.
VoIP Command Parameter Description stty [port speed] Change the maintenance port speed. The acceptable values for the maintenance port speed are 9600, 19200, 38400 and 115200. ppp [-l local IP address] [-r remote IP address] [-o options file] Set up a point-to-point connection from a terminal to the Signaling Server. Options available for debugging purposes are available in VxWorks documentation. who Display the number (and who) of users connected to the Signaling Server.
Services switchover (OAM shell) 67 Services switchover (OAM shell) This sections shows all commands that can be used for services switchover. soHelpMenu Show commands you can use for Services Switch Over soCmdStatusShow Show service switch over commands status Graceful disable commands This section contains the graceful disable commands for the IP Line, Virtual Trunk and Gatekeeper applications available from the OAM shell. These commands do not interrupt established calls.
VoIP forcedisServices Force all registered resources on the VGMC or Signaling Server to unregister and for gatekeeper to go out of service forcedisVTRK Force all registered virtual trunks to unregister from the local server forcedisTPS Force all telephones registered to the local line TPS to unregister forcedisGK Force the local gatekeeper to go out of service Enable commands This section contains the enable commands for the IP Line, Virtual Trunk and Gatekeeper applications available from the OAM shel
Trace and diagnostic commands 69 Trace and diagnostic commands H323 Trace Commands This section contains OAM commands useful for tracing H323 messaging for active trunk calls. H323CallTrace Trace all incoming and outgoing messages for all channels H323CallTrace Trace the incoming or outgoing messages for all channels. H323CallTrace Trace the incoming or outgoing messages for a specific channel.
VoIP Table 5 Patch commands Command Parameter Description pload [patch filename] Load patch into memory pins patch handle Place a patch in service poos patch handle Remove a patch from service pout patch handle Remove a patch from memory plis patch handle List details of a specific patch pstat [patch handle] List status of all active patches pnew patch filename Create memory patches If the these commands are run from the vxshell, you receive an error.
Trace and diagnostic commands 71 Command Parameter Description ll ["path"] Do a long listing of a directory contents pwd – Print the current default directory cd "path" Change the default directory remove "path" Remove a file copy ["in"][,"out"] Copy from input file to output file rename "old","new" Rename or move one file to another moduleShow – Show the list of all loaded modules inetstatShow – Display all active connection for the IP sockets tcpstatShow – Display statistics
VoIP Command Parameter Description rdgo [N] Go to a specific record, where N is absolute record number. rd [S][R] Display records. Go S steps and display R records. Both S and R may be positive or negative. rds [S][R] Display records with symbolic dump. Go S steps and display R records. rdshow – Show general log file information rdall – Display all records, without symbolic dump. rdtail [N] Display N newest records, without symbolic dump.
Trace and diagnostic commands [0234] 28/10/02 15:20:03 pdt> rds 0, 5 [0235] 28/10/02 15:20:03 initialised! [0236] 28/10/02 15:20:03 [0237] 28/10/02 15:20:03 System [0238] 28/10/02 15:20:03 Includes [0239] 28/10/02 15:20:03 config file successful! 73 LOG0006 HTTP: SYSLOG initialised LOG0006 HTTP: Memory file system LOG0006 HTTP: Setup HTTP Aliasing LOG0006 HTTP: Setup HTTP File LOG0006 HTTP: Setup Server Side LOG0006 HTTP: Load web server pdt> rds 10, 10 [0250] 28/10/02 15:20:04 LOG0006 HTTP: Finish Erro
VoIP [0000] 28/10/02 14:50:21 LOG0006 initialization succeeded [0001] 28/10/02 14:50:21 LOG0006 initialized, all alarms cleared. [0002] 28/10/02 14:50:21 LOG0006 initialization succeeded [0003] 28/10/02 14:50:21 LOG0006 47.11.255.29 [0004] 28/10/02 14:50:21 LOG0006 initialization succeeded tRootTask: alarmInit tRootTask: ITG5000 Card (202) tRootTask: shareAnnounce tRootTask: ELAN IP = tRootTask: itgCardInit pdt> rdnext Reading /u/rpt/LOG00002.RPT pdt> rdprev Reading /u/rpt/LOG00001.
VoIP command reference 75 ---------------------------------------12/29/03 19:58:41 f/w dnld success: (47.11.217.11) I2004 12/29/03 20:24:30 f/w dnld success: (47.11.217.12) I2004 12/29/03 21:42:11 f/w dnld success: (47.11.217.15) I2002 12/29/03 22:17:40 f/w dnld success: (47.11.217.20) I2004 arpFlush Syntax: arpFlush Flushes all nonpermanent entries from the card ARP cache. The following example shows output from the ITG-P card.
VoIP -> arpShow LINK LEVEL ARP TABLE destination gateway flags Refcnt Use Interface ------------------------------------------------------------------------- 47.11.215.1 00:e0:16:78:5b:83 405 1 0 ixpMac0 47.11.215.44 00:03:47:da:cd:5a 405 0 312 ixpMac0 47.11.215.159 00:60:38:bd:20:92 405 1 312 ixpMac0 47.11.216.180 00:00:75:45:1e:d 405 2 2454 ixpMac1 47.11.217.
VoIP command reference 77 ------------------------------------------------------------------------value = 75 = 0x4b = ’K’ -> arpFlush value = 0 = 0x0 -> arpShow LINK LEVEL ARP TABLE destination gateway flags Refcnt Use Interface ------------------------------------------------------------------------47.11.215.1 00:e0:16:78:5b:83 405 1 0 fei1 47.11.215.
VoIP auditShow Syntax: auditShow Displays the current setting for the action to take upon detection of a suspended task. Enabled means that the VGMC reboots if a suspended task is detected. Disabled means that the VGMC does not reboot. The output also lists the reboot time (in 24-hour format) and lists critical and noncritical tasks. The following example shows command output.
VoIP command reference Display the current BOOTP server database. The following example shows command output. -> bootpdDump value = 0 = 0x0 -> # main 2.4.3 # (null): dump of bootp server database. # Dump taken SUN MAY 26 20:43:36 1996 # # Legend: (see bootptab.
VoIP # Tn -- generic option tag n 1:\ :dn=003 0:\ :gw=192.168.1.1:\ :hn:\ :ht=1:ha="00:60:38:01:09:FA":\ :ip=192.168.1.14:\ :lp=192.168.1.140, 255.255.255.192, 192.168.1.200:\ :sm=255.255.255.192:\ :to=0:\ :ts=192.168.1.149: 2:\ :dn=007 0:\ :gw=192.168.1.1:\ :hn:\ :ht=1:ha="00:60:38:01:19:4F":\ :ip=192.168.1.15:\ :lp=192.168.1.150, 255.255.255.192, 192.168.1.200:\ :sm=255.255.255.192:\ :to=0:\ :ts=192.168.1.149: .subnet1:\ :gw=192.168.1.1:\ :hn:\ :sm=255.255.255.192:\ :ts=192.168.1.
VoIP command reference 81 This command loads the file from the specified FTP server, renames it as bootp.tab, and writes it to the CONFIG directory. If the card is the Leader, a copy of the existing BOOTP.TAB file called BOOTP.BAK is created first. Also, if the card is the Leader, the new file is transferred using FTP to the other cards in the node. The path and file name parameters specify the path and file on the FTP server. The following example shows command output. VGMC> bootPFileGet "192.168.1.
VoIP cardReset Syntax: cardReset Reboots the VGMC. This command does not apply to the Signaling Server. You can execute this command from the VGMC and VxWorks shells. This is the preferred way to reboot the card because the application can reboot in a controlled manner (for example, the OM file is written and closed before the card reboots). cd Syntax: cd "dirPath" Change the directory to the path specified by dirPath. The A: drive is the faceplate PC card on the SMC.
VoIP command reference 83 Each card is scheduled to send a connection confirmation to peers once each minute. A TimeOut field indicates the number of times the current card missed a census message from a particular peer. If the timeout reaches 3, the card goes out of service, and the next censusShow does include it. The censusShow output is in the electShow command output. The following example shows command output.
VoIP Parameter Value Description repairLevel 0 Specify the action to take, where 0 = do not write to disk, only report errors found (default value) entryLenType 0–2 Specify the condition of the disk, where 0 = disk not fully used or average file is more than 16 clusters (recommended) 1= average file is about 4 clusters in size 2 = disk is full, small files about 1 cluster in size on the average The following example shows command output.
VoIP command reference 85 VGMC> clearLeader This card will be a follower on reboot. value = 41 = 0x29 = ’)’ VGMC> NVRIPShow IP address : 255.255.255.255 Gateway : 0.0.0.0 Subnet Mask: 0.0.0.0 Set as Follower. Using bootp to acquire IP address. value = 37 = 0x25 = ’%’ clrUengineStat Syntax: clrUengineStat chNum This command clears the uEngine statistics for the specified channel. This command applies only to the SMC card. The following table describes the command parameters.
VoIP FEB 14 15:04:26 tMAM: Info Initiate download request for codec 1 FEB 14 15:04:26 tMVX_DIM: Info Download codec image completed -DSP# 0, Image Id= 0 .... configFilePut Syntax: configFilePut "hostIP","userID","password","path","fil ename" This command transfers the bootp.tab from the VGMC or Signaling Server CONFIG directory to specified host. The path and filename parameters specify the directory on the remote host and the name of the file to create. The following example shows command output.
VoIP command reference 87 csvShow Syntax: csvShow Indicates whether the Connect Server is enabled or disabled on the card. The following example shows command output if the card is the node Master. -> csvShow Connection Service ================== Src Port: 10.1.1.7:4100 Node: 1 Terminals: 0 Set csvBlkAddr usiBlkAddr State Type IPAddress Port --- ---------- ---------- --------- ------- -------------- ---value = 0 = 0x0 The following example shows command output if the card is not the node Master.
VoIP Table 13 Command parameters Parameter Value Description adr – Starting address in normal hexadecimal format (0xnnnnnnnn), as a dereferenced variable name (&varName), or as a function name. If omitted or zero, the next block of memory appears, starting where the last d command completed. – nunits Specify the number of data words of size width to display. Defaults to the previous value if omitted or zero. 1, 2, 4, 8 width Default to the previous value if omitted or zero.
VoIP command reference 89 Display all devices on the Signaling Server. The hard drive partitions are /p and /u. The floppy drive is device /f0. The CDROM drive is device /cd0. The following example shows command output. -> devs drv name 0 /null 1 /dev/rtc 2 /tyCo/0 2 /tyCo/1 3 /aioPipe 7 /bsp 9 nbvws042: 4 /p 10 /vio 11 /tgtsvr 4 /u 12 /cd0 4 /f0 13 /pty/pty00.S 14 /pty/pty00.M 13 /pty/pty01.S 14 /pty/pty01.M 13 /pty/pty02.S 14 /pty/pty02.M 13 /pty/pty03.S 14 /pty/pty03.M 3 /pipe/bootpd 3 /pipe/srv.
VoIP The following example shows command output. -> dumptab # main 2.4.3 # (null): dump of bootp server database. # Dump taken FRI NOV 29 11:06:26 2002 # # Legend: (see bootptab.
VoIP command reference :gw=47.11.254.1:\ :hn:\ :ht=1:ha="00:02:B3:86:2A:A6":\ :ip=47.11.255.13:\ :lp=192.168.2.3, 255.255.0.0, 192.168.2.1:\ :sm=255.255.254.0:\ :to=111:\ :ts=192.168.2.2: 2:\ :dn=12 0 4 0:\ :gw=47.11.254.1:\ :hn:\ :ht=1:ha="00:60:38:8E:2A:F3":\ :ip=47.11.255.17:\ :lp=192.168.2.4, 255.255.0.0, 192.168.2.1:\ :sm=255.255.254.0:\ :to=111:\ :ts=192.168.2.2: 3:\ :dn=16 0 3 0:\ :gw=47.11.254.1:\ :hn:\ :ht=1:ha="00:60:38:BD:B3:01":\ :ip=47.11.255.42:\ :lp=192.168.2.5, 255.255.0.0, 192.168.2.
VoIP Next timeout : 29 sec AutoAnnounce : 1 Timer duration : 60 (Next timeout in 44 sec) ====== all tps ====== Num TN Host Type ELAN MAC TLAN IP Addr ELAN IP Addr Up Time NumOfSets TimeOut 001 000 00 00 00 ISP 1100 00:02:b3:ee:24:7d 47.11.239.235 47.11.254.209 002 03:56:07 0 0 002 008 00 01 00 SMC 00:20:d8:d0:9f:57 47.11.239.232 47.11.254.204 002 03:55:55 0 1 003 004 00 01 00 SMC 00:20:d8:d0:99:cf 47.11.239.231 47.11.254.202 002 03:55:57 0 1 004 008 01 01 00 SMC 00:20:d8:d0:64:30 47.11.239.233 47.11.
VoIP command reference Codecs DSP 5: Codecs DSP 6: Codecs DSP 7: Codecs MXP> 0xffd2, Features 0xEB version = 7.0.2.3, Voice & Fax, VPBX, C548F/C549F, 0xffd2, Features 0xEB version = 7.0.2.3, Voice & Fax, VPBX, C548F/C549F, 0xffd2, Features 0xEB version = 7.0.2.
VoIP dim cfg Syntax: dim cfg Displays the configuration for each VGMC DSP. The following example shows command output. MXP>dim cfg DIM config info: DIM: Num dsps 8, Max chan per dsp 3, Total tcids 24 DIM: Voice Polled mode, To-tele queue depth 100 DIM 0: Dsp Type C549.
VoIP command reference 95 This "end of call" mechanism provides a useful way to see if DSP errors occur during calls. No identifying information about the call (other than the TCID and timestamp) are given, so if you need information about a particular call, use vgwShow while the call is active to identify the channel. Clear this by setting the DimDspStat variable to 0. The default is off; the state is not saved and returns to off if the card is reset or reboots.
VoIP Clear this by setting the DimECStat variable to 0. The default is off; the state is not saved and returns to off if the card is reset or reboots. When DimECStat is assigned a value of 1, the ECAN statistics prints at the end of every gateway channel call. Consider how busy the card is before you enable this variable, as it prints a block of data every time a call completes until the flag is reset to 0. Be sure to reset the variable to 0 when you are finished using it.
VoIP command reference 97 -> dimPrintChannelInfo 3 rx_coding type: 68 tx_coding type: 68 rx vif size: 320 tx vif size: 320 encapsulation: 3 companding: 1 vad enable: TRUE vad threshold: -17 vox nom delay: 80 vox max delay: 160 fax rate: 144 fax nom delay: 100 fax pkt size: 30 fax tx level: -13 fax cd thresh: 2 fax_encap: 7 fax nat: 20 idle noise: -6500 in gain: -8 out gain: 0 tx_in_gain: 4 ec tail delay: 128 rtp.SSRC: AABBCCDD rx rtp.payload: 18 tx rtp.
VoIP dimPrintECC Syntax: dimPrintECC chNum, Filter Prints a DSP channel echo canceller filter coefficients for the foreground or background filters. The filter coefficients are set by the ECAN algorithm to cancel the echo received from the TDM network. Each milliseconds of the ECAN has 8 coefficients (taps), so a 32 milliseconds ECAN tail, for example, has a total of 256 coefficients that you must print to see the full state of the ECAN.
VoIP command reference 99 TCID 0: Echo Canceller coefficients (data length = 56) 16 -1 4 0 12 3 -5 -5 -13 -3 -25 7 2 0 25 3 9 -5 7 0 -1 -6 -8 0 00000000 00000000 00000000 00000000 TCID 0: Echo Canceller coefficients (data length = 16) 00000000 00000000 value = 0 = 0x0 dnldFailShow Syntax: dnldFailShow numOfLine Show the download failed status logged in the active or inactive UFTP log file. The following table describes the command parameters.
VoIP (RUDP connection down) 12/28/03 20:24:30 F/W dnld fail: (47.11.217.12) I2004 (RUDP connection down) 12/28/03 21:42:11 F/W dnld fail: (47.11.217.15) I2002 (RUDP connection down) 12/28/03 22:17:40 F/W dnld fail: (47.11.217.20) I2004 (Response time out) dosFsConfigShow Syntax: dosFsConfigShow Display information about the DOS file system on the C: drive. Use the information to determine the remaining free space on the disk. The following example shows command output.
VoIP command reference 101 media byte: 0xf8 # of sectors per cluster: 64 # of reserved sectors: 1 # of FAT tables: 2 # of sectors per FAT: 256 max # of root dir entries: 512 # of hidden sectors: 4209093 removable medium: false disk change w/out warning: not enabled auto-sync mode: not enabled long file names: not enabled exportable file system: not enabled lowercase-only filenames: not enabled volume mode: O_RDWR (read/write) available space: 2066087936 bytes max avail.
VoIP -> dsetKMRQShow There are totally 0 requests pending for keymap download process RTTavg = 112ms RTTexp = 300ms value = 30 = 0x1e dsetCadenceTableShow Syntax: dsetCadenceTableShow startingEntry, endingEntry This command displays the Cadence table entries from the Cadence table currently on the card, which is downloaded from the Call Server.
VoIP command reference 103 E5Off Tone1 Tone2 Tone3 Tone4 Tone5 0 0 0 0 0 0 0 0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 1 2 0 1 0 0 0 0 0x19a 0x320 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 2 2 0 1 1 0 0 0 0x134 0x4c 0x134 0x4c 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 3 0 0 0 0 0 0 0 0xcd 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 4 2 0 1 1 0 0 0 0x66 0x66 0xcd 0x333 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 5 2 0 1 0 0 0 0 0x64 0x64 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0 0 0 0 0 6 0 0 0 0 0 0 0 0x0 0x0 0x0 0x0 0
VoIP dsetShow Syntax: dsetShow [debugLevel] Shows every IP Phone registered with the TPS, with information different from the isetShow command. The parameter debugLevel controls which information prints. If you do not enter a value for this parameter, the command prints only the telephone TN (in hexadecimal format), public signaling IP address, private signaling IP address, hardware ID, and terminal type. This can be useful when you need to look up the TN of a telephone for the ssdTrace 0 command.
VoIP command reference 105 Display the entries from the Tone table on the card, which is downloaded from the Call Server. The following table describes the command parameters. Table 19 Command parameters Parameter Value Description startingEntry 0–255 Specify the range of tone entries to display. endingEntry startingEntry–2 55 Specify the range of tone entries to display. Use this command to confirm the table was successfully downloaded from the CS 1000 to the card.
VoIP 14 0x3ac 0xc 0x65e 0xa 0x0 0x0 0x0 0x0 || 15 0x2bc 0xc 0x4ba 0xa 0x0 0x0 0x0 0x0 16 0x2bc 0xc 0x53c 0xa 0x0 0x0 0x0 0x0 || 17 0x2bc 0xc 0x5c8 0xa 0x0 0x0 0x0 0x0 18 0x302 0xc 0x4ba 0xa 0x0 0x0 0x0 0x0 || 19 0x302 0xc 0x53c 0xa 0x0 0x0 0x0 0x0 20 0x302 0xc 0x5c8 0xa 0x0 0x0 0x0 0x0 || 21 0x352 0xc 0x4ba 0xa 0x0 0x0 0x0 0x0 22 0x352 0xc 0x53c 0xa 0x0 0x0 0x0 0x0 || 23 0x352 0xc 0x5c8 0xa 0x0 0x0 0x0 0x0 24 0x3ac 0xc 0x53c 0xa 0x0 0x0 0x0 0x0 || 25 0x3ac 0xc 0x4ba 0xa 0x0 0x0 0x0 0x0 26 0x3ac 0xc 0x
VoIP command reference 107 0xd 0x0 0x0 0x0 0x0 62 0x44c 0xd 0x5dc 0xd 0x0 0x0 0x0 0x0 || 63 0x2bc 0xd 0x6a4 0xd 0x0 0x0 0x0 0x0 64 0x384 0xd 0x6a4 0xd 0x0 0x0 0x0 0x0 || 65 0x44c 0xd 0x6a4 0xd 0x0 0x0 0x0 0x0 66 0x514 0xd 0x6a4 0xd 0x0 0x0 0x0 0x0 || 67 0x5dc 0xd 0x6a4 0xd 0x0 0x0 0x0 0x0 68 0x190 0xb 0x0 0x0 0x0 0x0 0x0 0x0 || 69 0x190 0xe 0x0 0x0 0x0 0x0 0x0 0x0 70 0x190 0xe 0x0 0x0 0x0 0x0 0x64 0x0 || 71 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 72 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 || 73 0x15e 0xf 0x1b8 0xf 0x0 0x
VoIP 108 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 || 109 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 110 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 || 111 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 value = 60 = 0x3c = ’<’ -> DsetSideToneEnable = 1/0 By default, this variable is 1. To turn off sidetone (that is, hearing your own voice in the handset or headset) on all calls made by IP Phones registered with that TPS , enter DsetSideToneEnable = 0. The variable is reset to 1 upon card reboot. The following example shows command output.
VoIP command reference 109 0x09d23a64 0x09d22534 0x09d246e0 value = 0 = 0x0 -> dsetVosboShow 0x09e4a240 sVOBUSupported=1 reg type=[Virtual] VOSBO Status: Login User ID: 2041 Password: 1234 NPI / TON: 0 / 0 Home TPS IP: 10.1.1.6 Remote TPS IP: 0.0.0.0 Main TPS IP: 0.0.0.
VoIP value = 0 = 0x0 VGMC> DSPReset 0 MAR 13 19:56:46 MAM: Info Reset DSP 0tMVX_SPY: Info 0152178642 - DIM: 0:*, DSP BUSY -- No status response Message tMVX_SPY: Info 0152178642 - DIM: 0:*, BRINGING DSP DOWN !! MAR 13 19:56:48 tMVX_DIM: Error ITG2034 DSP channel unexepectedly closed: 0 (44) MAR 13 19:56:48 tMVX_DIM: Error ITG2034 DSP channel unexepectedly closed: 1 (44) MAR 13 19:56:48 tMVX_DIM: Error ITG2034 DSP channel unexepectedly closed: 2 (44) MAR 13 19:56:48 tMVX_DIM: Error ITG2025 DSP download
VoIP command reference 111 When a call is active on the telephone, the callProcState becomes x11cpsActive, and the e2AudioStreamState becomes RxTxOpen. Also, the e2Lamp value for the DN with the active call changes from 0 to 1. The following table describes the command parameters. Table 22 Command parameters Parameter Value Description emulatorAddress – Emulator address of the IP Phone. To retrieve this IP address, enter dsetShow 4 at the vxWorksShell prompt.
VoIP overlayState 0 line1 <> line2 <> line3 <> === display lines === displayState 0 line1 <> line2 <> line3 <> current cursor: [0, 4] editBuffer <> === soft keys === key counts = 11, current page = 0 Text m1Key e2Key m1Lamp e2Lamp || Text m1Key e2Key m1Lamp e2Lamp || Text m1Key e2Key m1Lamp e2Lamp || Text m1Key e2Key m1Lamp e2Lamp || 17 0 0 0 || 18 1 0 0 || 19 2 0 0 || 0 3 15 1 || 20 4 0 0 ||< Park> 21 5 0 0 || 22 6 0 0 ||
VoIP command reference 113 Print configuration information about the ESs and information from a particular LTPS on the phone interactions with the ESs. Use this command on an LTPS card to investigate a problem with a telephone registered to that LTPS card, or to uncover patterns of communication problems between phones and ESs. The following table describes the command parameters. Table 23 Command parameters Parameter Value Description action 99 Optional.
VoIP The following example shows command output. ->echoServerShow Echo Server 1 -----------------------------------------------Configured: 0.0.0.0:10000 Actual: 47.11.212.54:10000 (TLAN IP, this card) LTPS request sent: 112665 Failed resp rec’d: 0 Echo Server 2 -----------------------------------------------Configured: 0.0.0.0:10000 Actual: 47.11.212.
VoIP command reference 115 -----------------------------------------------Configured: 0.0.0.0:10000 Actual: 47.11.212.60:10000 (node IP, other card) LTPS request sent: 0 Failed resp rec’d: 0 NAT Timeout: 30 seconds electShow Syntax: electShow Print details about the node mastership election. This command displays the information from the censusShow command, plus additional information about the node Mastership election. The output first displays information about the card the command was run on.
VoIP 1 ITG SA 0408 47.11.215.30 47.11.216.246 0 2 ITG Pentium 0410 47.11.215.159 47.11.216.181 0 value = 0 = 0x0 The following example shows command output for a non-Master card in the node. VGMC> electShow Node ID : 3918 Is master : 0 Up Time(sec) : 167777 TN : 0408 Platform : ITG SA IP TLAN : 47.11.215.30 IP ELAN : 47.11.216.246 Election Duration : 2 Wait for Result time : 35 Master Broadcast period : 30 ===== master tps ===== PlatForm TN TLAN ISP 1100 0000 47.11.215.
VoIP command reference 117 Packet collisions: 100 CRC errors: 30 Framing Errors:1 eStatShow (clearing statistics) Syntax: eStatShow "source", "clear" Clear the Ethernet statistics count when count is 1. The following example shows command output. ->eStatShow "47.11.213.216" value = 247380368 = 0xebeb990 ->eStatShow Report from set (47.11.213.
VoIP firmwareFileGetI2002 Syntax: firmwareFileGetI2002 "srvrIP", "uid", "passwd", "path", "fname"Syntax: Download the IP Phone 2002 firmware from the specified FTP server, uncompress the firmware, and upgrade the UMS policy. For more information about the parameters used in this command, see “firmwareFileGetI2004 ” (page 118). This function internally calls firmwareFileGetI2004, so you can use that command directly to download either firmware file.
VoIP command reference 119 ->firmwareFileGet "47.11.229.34","joeuser","joeuser_password","/C:/Firmwa reFilez/i2004/","CA02B26" value = 0 = 0x0 APR 09 10:00:37 tUMS: Info File transfer completed APR 09 10:00:37 tUMS: Info Set new FW file location from /C:/FW/FWFILE.1 to /C:/FW/FWFILE.
VoIP firmwareVersionShow Syntax: Print the VGMC firmware version. The following example shows command output. VGMC> firmwareVersionShow Firmware Version = ITG Firmware Rls 4.0 value = 40 = 0x28 = ’(’ The command is not available on the Signaling Server and outputs the following: -> firmwareVersionShow No firmware version available. value = 31 = 0x1f flashConfigShow Syntax: flashConfigShow Displays information about the VGMC flash memory configuration.
VoIP command reference 121 These commands determine the type of FTP file transfer. The ftpTypeA command configures the transfer type as ASCII (the command default, appropriate for the config.ini, bootp.tab, omreport.nnn and syslog.n files), while ftpTypeI configures it as binary. Use the ftpTypeI command to configure binary mode if you transfer binary files from the VxWorks shell (for example, the VGMC application binary or IP Phone firmware).
VoIP Enter this command on the VGMC to generate a tone from the DSP to the IP Phone or from the DSP to the TDM network. This command can be useful when you debug speech path problems as a known good point of reference to either end. The following table describes the command parameters. Omitted parameters use a value of 0.
VoIP command reference gg_spy_table_show Syntax: gg_spy_table_show Display the current Xspy settings. The following example shows command output where the trace level is modified by the XspySetLevel command.
VoIP h Syntax: h Displays the last 20 commands entered at the VxWorks shell prompt. Prior commands can be recalled, edited and executed, speeding debugging when the same or similar commands must be entered repeatedly. Press Esc at the VxWorks shell to switch the shell to edit history mode. Press Return to display the line to the shell and exit edit mode. The default value for n is 1. The following are a few of the more useful editing commands.
VoIP command reference Command Description c$ (or C) Change everything from cursor to end of line i Insert I Insert at beginning of line R Type over characters Table 30 Editing commands Command Description nrc Replace the following n characters with c.
VoIP 59 60 61 62 copy "CONFIG.INI" h copy "BOOTP.TAB" h value = 0 = 0x0 H323CallTrace ch on Syntax: H323CallTrace ch on Turns on tracing for all channels. The following example shows command output. oam> H323CallTrace ch on oam> oam> oam> 11/01/05 15:41:54 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.1 9.50(1720) Q931 setup 11/01/05 15:41:54 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP command reference 127 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:41:56 LOG0006 NPM: H323Cal lTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 terminalCapabilitySetAck 11/01/05 15:41:56 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 masterSlaveDeterminationAck 11/01/05 15:41:56 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP The following example shows command output. oam> H323CallTrace ch 01 on on oam> oam> oam> 11/01/05 15:45:25 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 setup 11/01/05 15:45:25 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 callProceeding 11/01/05 15:45:25 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP command reference 129 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:45:27 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 terminalCapabilitySetAck 11/01/05 15:45:27 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 masterSlaveDeterminationAck 11/01/05 15:45:27 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP 11/01/05 15:45:28 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 releaseComplete 11/01/05 15:45:28 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 closeLogicalChannelAck 11/01/05 15:45:28 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:45:28 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.
VoIP command reference 131 Parameter Value Description MsgRecv ON, OFF Enables or disables tracing on messages sent to the specified channels. MsgSend ON, OFF Enables or disables tracing on messages sent from the specified channels. The following example shows command output. oam> H323CallTrace ch 01 06 on on oam> oam> 11/01/05 15:46:02 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP 11/01/05 15:46:04 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:04 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:04 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) H245 terminalCapabilitySetAck 11/01/05 15:46:04 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP command reference 133 called:4801 remote IP:192.168.19.50(1720) H245 endSessionCommand 11/01/05 15:46:05 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:05 LOG0006 NPM: H323CallTrace: Send chid:1 calling:4500 called:4801 remote IP:192.168.19.50(1720) Q931 releaseComplete 11/01/05 15:46:05 LOG0006 NPM: H323CallTrace: Recv chid:1 calling:4500 called:4801 remote IP:192.168.19.
VoIP called:4500 remote IP:192.168.19.50(1720) Q931 connect 11/01/05 15:46:17 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 terminalCapabilitySet 11/01/05 15:46:17 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 masterSlaveDetermination 11/01/05 15:46:17 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP command reference 135 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 closeLogicalChannel 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 closeLogicalChannelAck 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 endSessionCommand 11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP command reference 137 callProceeding 11/01/05 15:46:40 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 alerting 11/01/05 15:46:42 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 connect 11/01/05 15:46:42 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP called:4500 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 closeLogicalChannel IP:192.168.19.50(1720) H245 closeLogicalChannelAck 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP command reference 139 endSessionCommand 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) H245 endSessionCommand 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Recv chid:6 calling:4801 called:4500 remote IP:192.168.19.50(1720) Q931 facility 11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Send chid:6 calling:4801 called:4500 remote IP:192.168.19.
VoIP Parameter Value Description TON 0–7 Specify the type of number to use as a filter for tracing. Only calls using this TON setting are traced. 0 = All TONs 1 = Unknown Number 2 = International Number 3 = National Number 4 = Network Specific Number 5 = Subscriber Number 6 = L1 Regional Number 7 = L0 Regional Number MsgRecv ON, OFF Enables or disables tracing on messages sent to the specified channels.
VoIP command reference 141 Table 35 Command parameters Parameter Value Description channelNum 0–maximum channel number Channel number to trace. The following example shows command output. oam> H323GwShow ch 01 Npm status: Active Active GateKeeper: 192.168.19.51 (primary) GateKeeper registration status: registered, TTL: 25 secs, re-register: 19 secs Channels Busy / Idle / Total: 1 / 5 / 6 Stack version: RadVision 4.1.0.
VoIP Stack version: RadVision 4.1.0.
VoIP command reference 143 The following example shows command output. oam> H323GwShow num 4500 3 7 Npm status: Active Active GateKeeper: 192.168.19.51 (primary) GateKeeper registration status: registered, TTL: 25 secs, re-register: 3 secs Channels Busy / Idle / Total: 1 / 5 / 6 Stack version: RadVision 4.1.0.
VoIP H323TraceShow Syntax: H323TraceShow This command displays the trace settings, including the output destination and file name as well as all active traces for the H323CallTrace trace tool. The following example shows command output.
VoIP command reference 145 mRegs [reg[,task]] Modify a task’s registers interactively pc [task] Return task’s program counter version Print VxWorks version info, and boot line iam "user"[,"passwd"] Set user name and passwd whoami Print user name devs List devices cd "path" Set current working path pwd Print working path ls ["path"[,long]] List contents of directory ll ["path"] List contents of directory - long format rename "old","new" Change name of file copy ["in"][,"out"] Copy in file to out file (0 =
VoIP Parameter Value Description lsnr 0 Define the task to notify when the file transfer completes. hostIP "string" Specify the FTP server host IP address from which to retrieve the file. Enclose the string in quotation marks. uid "string" Username to log on to the remote host. pswd "string" Password to log on to the remote host. fname "string" Specify the file name of the file to retrieve. Enclose the string in quotation marks.
VoIP command reference 147 Parameter Value Description path "string" Specify the path name to transfer the file to. Enclose the string in quotation marks. srcfile "string" Specify the file name of the source file on the VGMC. Enclose the string in quotation marks. VGMC> hostFilePut 0,0,"192.168.1.14","itgadmin","itgadmin","/C:","CONFIG. 1","CONFIG.INI" FEB 21 11:08:28 tShell: Notice File transfer starting: CONFIG.INI -> 192.168.1.14:/C:/CONFIG.
VoIP tPortmapd _portmapd 3aa27c0 100 PEND 2a9e50 3aa2698 16 0 tXA _xaTask 3a68ecc 100 PEND 300f7f 3a68dac 0 0 tRDP _rudpMgrStar 3a643e4 120 PEND 2a9e50 3a64178 b 0 tSnmpd 2d056c 3a98900 150 PEND 2a9e50 3a97f84 0 0 tTCK _tpsSocketTa 3a21124 195 PEND 2a9e50 3a20ee8 0 0 tbootpd _cmain 3a6f670 200 PEND 2a9e50 3a6f124 23 0 tMAM _mamMain 3a57288 200 PEND 2d7112 3a571b4 2 0 tVTM 271598 3a39edc 200 PEND 2d7112 3a39e04 4 0 tSET 294e88 3a2d684 200 PEND 2d7112 3a2d5a8 380003 0 tCSV _csvTask 3a23bd4 200 PEND 2d71
VoIP command reference 149 The lo parameter is the internal software loopback interface. The Ethernet address (MAC address) prints for each interface. A large number of multicast packets received indicates extensive broadcast traffic on the interface, which is detrimental to the performance of the VGMC. If no lnPci interface data prints, the card did not boot up correctly and the interface is not configured.
VoIP 0 multicast packets sent 0 input errors; 0 output errors 0 collisions; 0 dropped value = 29 = 0x1d The following is the output on the SMC card. VGMC> ifShow ixpMac (unit number 1): Flags: (0x8863) UP BROADCAST MULTICAST ARP RUNNING Type: ETHERNET_CSMACD Internet address: 47.11.216.246 Broadcast address: 47.11.217.
VoIP command reference 151 0 input errors; 0 output errors 0 collisions; 0 dropped value = 29 = 0x1d The following is the command from the Signaling Server. The Signaling Server is currently the node Master; the TLAN interface (fei unit number 1) has a second IP address assigned, which is the node IP address. -> ifShow fei (unit number 0): Flags: (0x8063) UP BROADCAST MULTICAST ARP RUNNING Type: ETHERNET_CSMACD Internet address: 47.11.217.158 Broadcast address: 47.11.217.
VoIP Broadcast address: 47.11.215.255 Internet address: 47.11.215.43 Broadcast address: 47.11.215.
VoIP command reference 153 -> inetstatShow Active Internet connections (including servers) PCB Proto Recv-Q Send-Q Local Address Foreign Address (state) -------- ----- ------ ----------------------- ------------------ ------3c9454c TCP 0 0 192.168.1.14.23 192.168.1.102.1672 ESTABLISHED 3c93e98 TCP 0 0 0.0.0.0.111 0.0.0.0.0 LISTEN 3c93d0c TCP 0 0 0.0.0.0.21 0.0.0.0.0 LISTEN 3c93c04 TCP 0 0 0.0.0.0.1009 0.0.0.0.0 LISTEN 3c93afc TCP 0 0 0.0.0.0.23 0.0.0.0.0 LISTEN 3c94444 UDP 0 0 192.168.1.149.4100 0.0.0.0.
VoIP 2 21 (socket) 4 22 /dev/log 2 23 /pipe/srv.6 2 24 /dev/log 2 25 /dev/log 2 26 /pipe/rudp 2 27 /dev/log 2 28 (socket) 4 29 /dev/log 2 30 /dev/log 2 31 (socket) 4 32 (socket) 4 33 (socket) 4 34 (socket) 4 35 /dev/log 2 36 /dev/log 2 37 /dev/log 2 38 (socket) 4 39 /pipe/srv.39 2 40 /dev/log 2 41 /dev/log 2 42 /dev/log 2 43 /dev/log 2 44 /dev/log 2 45 (socket) 4 46 (socket) 4 47 /pipe/srv.38 2 48 /dev/log 2 49 /dev/log 2 50 /pty/telnet.
VoIP command reference 155 -> iosFdShow fd name drv 3 /tyCo/0 1 4 /aioPipe 2 5 (socket) 4 6 (socket) 4 7 (socket) 4 8 (socket) 4 9 (socket) 4 10 (socket) 4 11 (socket) 4 12 /C:/log/excplog.0 3 << Fd for active Exception Log file 13 /C:/log/audit.his 3 << Fd for audit history file 14 (socket) 4 15 /pipe/bootpd 2 << Fd for Bootp 16 /dev/log 2 17 (socket) 4 18 /C:/log/syslog.2 3 << Fd for active SYSLOG file 19 /dev/log 2 20 /pipe/srv.
VoIP 49 /dev/log 2 50 /dev/log 2 51 /pty/telnet.M 7 52 /pty/telnet.S 6 in out err 53 /dev/log 2 54 /tyCo/0 1 55 /dev/log 2 56 (socket) 4 57 /dev/log 2 58 /pipe/rtpsig 2 59 /dev/log 2 60 /pipe/rtcpsig 2 61 /dev/log 2 value = 32 = 0x20 = ’ ’ The following example is the output on the Signaling Server. -> iosFdShow fd name drv 3 /tyCo/0 2 in out err 4 /aioPipe 3 5 /tyCo/1 2 6 (socket) 8 7 (socket) 8 8 (socket) 8 9 (socket) 8 10 (socket) 8 11 /u/rpt 4 12 /u/rpt/LOG00000.
VoIP command reference 157 31 (socket) 8 32 /pipe/srv.38 3 33 (socket) 8 34 (socket) 8 35 /pipe/srv.48 3 36 (socket) 8 37 (socket) 8 39 (socket) 8 40 /pipe/srv.49 3 41 (socket) 8 42 (socket) 8 43 (socket) 8 45 (socket) 8 value = 32752 = 0x7ff0 IPInfoShow Syntax: IPInfoShow Display a summary of the card IP configuration from the VGMC prompt. The following is the output from the ITG-P card. VGMC> IPInfoShow Maintenance Interface = lnIsa0 Maintenance IP address = 192.168.1.14 Maintenance subnet mask = 255.
VoIP VGMC> IPInfoShow Maintenance Interface = ixpMac1 Maintenance IP address = 47.11.216.246 Maintenance subnet mask = 255.255.254.0 Voice Interface = ixpMac0 Voice IP address = 47.11.215.30 Voice subnet mask = 255.255.255.0 ROUTE NET TABLE destination gateway flags Refcnt Use Interface --------------------------------------------------------------------------- 0.0.0.0 47.11.215.1 3 2 2921 ixpMac0 47.11.215.0 47.11.215.30 101 0 0 ixpMac0 47.11.216.0 47.11.216.246 101 0 0 ixpMac1 47.11.215.0 47.11.215.
VoIP command reference 159 nobuffers 0 reassembled 0 outfragments 0 noroute 0 value = 1 = 0x1 isetCount Syntax: isetCount "expressionString" Count the number of registered IP Phones based on the specified query. This command uses the same parameter as the isetGet command, but instead of printing out detailed phone information, it prints only the total number of telephones that satisfy the query.
VoIP value = 0 = 0x0 -> isetCount "state == busy && type != i2004" IP Phone Count = 1 value = 0 = 0x0 -> isetCount "fwvsn >= 0602b30" IP Phone Count = 3 value = 0 = 0x0 -> isetCount "ip < 47.11.254.12" IP Phone Count = 1 value = 0 = 0x0 -> isetCount "fwvsn <= 0602b39" IP Phone Count = 3 value = 0 = 0x0 isetGet Syntax: isetGet "expressionString" This command uses one string parameter that is a sequence of expression, linked by &&. Each expression consists of three parts: opcode1, operator and opcode2.
VoIP command reference 161 "IP == 47.11.216.242" "tn == 61 23" "TN == 61 23 && IP == 47.11.216.242" "Type == i2004 && State == online" If the parameter is "?", then a help text prints. The output of the command isetGet without parameters is the same as entering isetShow without parameters. -> isetShow IP Address Type RegType State Up Time TN HWID FWVsn UNIStimVsn SrcPort DstPort -------------- ------- ------- ----------- ---------------------- ------------------ ------- ---------- -----------47.11.254.
VoIP The query string is a sequence of expressions, linked by &&. Each expression consists of three parts: opcode1, operator, and opcode2. Currently, only the following operators are handled: ==, !=, <, >, <=, and >= . opcode1 must be one of the fields seen in "isetShow" output (except RegType). opcode2 must be a well-formatted value, the format depends on opcode1. Both opcode1 and opcode2 are not case-sensitive. "IP == 47.11.216.242" "tn == 61 23" "TN == 61 23 && IP == 47.11.216.
VoIP command reference 163 ------------------ ------- ----------- ------------------------ ------------------ ------- ------- ------47.11.215.68 i2004 busy 0 00:02:48 061-23 180060387602a766 00 0602B28 5100 5000 47.11.215.69 i2002 busy 0 00:02:30 061-22 18006038dd004166 00 0603B30 5100 5000 Total sets = 2 6.
VoIP ---------- ------------ ------------ -------------------------- ---------- ------- ------47.11.179.168 C i2004 Regular online 0 04:20:34 061-00 061-00 1800-6038b689e9-6600 0602B59 2.8 5100 5000 47.11.179.167 C i2004 Regular online 0 03:48:17 061-01 061-01 1800-60387602b9-6600 0602B59 2.8 5100 5000 Total sets = 2 isetHlocShow Syntax: isetHlocShow “IPAddr” or “TN” Print the PD related settings for an IP Phone (added by the PD/RL/CL feature).
VoIP command reference 165 Set Gateway: 47.103.225.1 LTPS IP: 47.103.247.224 Node IP: 47.103.247.224 Node ID: 4420 S1 Node IP: 47.103.247.229 Port: 4100 Action: 1 S2 Node IP: 47.103.247.229 Port: 4100 Action: 1 S5 Node IP: 47.103.247.229 Port: 4100 XAS: Net6 -> isetInfoShow "47.11.213.216" value = 247380368 = 0xebeb990 -> isetInfoShow Report (DHCPConfig) from Set (47.11.213.
VoIP isetNATShow Syntax: isetNATShow “IPAddr” or “TN” The isetNATShow addresses the need for additional information about IP Phones on a NAT device. Optionally, you can enter an IP Phone TN or public signaling IP address as a parameter, similar to the isetShow command.
VoIP command reference 167 Enter the isetNATShow command at the CLI of any card in a VGMC node along with the TN or public IP address of a particular IP Phone to display the telephone information, along with the identification of the card with which the IP Phone is registered. This data is useful when you need to identify which card to enable a message monitor on, or connect a sniffer to, when you debug a particular IP Phone problem, as shown in the following example. VGMC>isetNatShow “47.11.222.
VoIP The following example shows both uses of the command. VGMC> isetReset "192.168.1.141" value = 0 = 0x0 VGMC> FEB 16 15:32:40 tShell: Info Reset i2004 set with IP 192.168.1.141 FEB 16 15:32:58 tCSV: Info 192.168.1.141 Connecting to node 1, TN: 61.1, 0x6005 FEB 16 15:33:00 tRDP: Warning 192.168.1.141 Connection restarted, cid = 0x33cc350 FEB 16 15:33:00 tVTM: Notice 192.168.1.141 Unregistered, terminal = 0x3a876fc, device = 0x33cb904 FEB 16 15:33:00 tSET: Info Terminal offline 192.168.1.
VoIP command reference 169 isetResetAll Syntax: isetResetAll Reset all IP Phones registered with theTPS. VGMC> isetResetAll value = 0 = 0x0 VGMC> FEB 16 15:38:25 tShell: Info Reset all registered i2004 set isetScpwQuery Syntax: isetScpwQuery “IPAddr” or “TN” Print the status of the station control password (SCPW). This password is used for the VO and PD VGMC features. Enter the IP Phone public IP address or TN as the command parameter. -> isetScpwQuery "47.11.215.
VoIP Modify the SCPW from the VGMC application rather than from the CS 1000. Enter the IP Phone public IP address or TN and the new SCPW as the command parameters. ->isetScpwModify "147.11.215.136","6100" value = 0 = 0x0 -> 22/01/04 15:23:45 LOG0006 SET: SCPW Modify Status (tn 61-1): OK isetSecGet Use this command to obtain a list of IP phones based on a given query. The command uses one input parameter that is an ascii string representation of a set of expressions linked by &&.
VoIP command reference 171 192.168.34.196 1140 096-00-00-31 DTLS 7 YES 192.168.34.197 1140 096-00-00-32 DTLS 7 YES Total sets = 4 isetSecShow, isetSecShowByTN, isetSecShowByIP These are the security versions of the iset show commands. See the next section for info on the regular iset show (isetShow) commands. These commands list every IP Phone registered with the TPS. For each telephone, IP address, type of IP Phone, virtual TN, current signalling encryption, action byte and DTLS capability are shown.
VoIP [nortel@bvw0 ~]$ isetSecShowByIP === TPS === Set Information --------------IP Address Type Set-TN Encryption Action DTLS Cap. ------------------ ---------- ------------- ------------------- ---------192.168.34.192 2004P2 096-00-00-28 INSEC 1 NO 192.168.34.193 2004P2 096-00-00-27 INSEC 1 NO 192.168.34.194 1140 096-00-00-29 DTLS 7 YES 192.168.34.195 1210 096-00-00-33 DTLS 7 YES 192.168.34.196 1140 096-00-00-31 DTLS 7 YES 192.168.34.197 1140 096-00-00-34 DTLS 7 YES 192.168.34.
VoIP command reference 173 Where: • the query string is a sequence of expressions, linked together by &&, each expression consists of three parts: opcode1, operator and opcode2. The query string is the same as defined in the isetSecGet command • ServerID can be either 1 or 2 to indicate whether S1 or S2 settings have to be updated • Action is the action byte that can be 1, 6 or 7.
VoIP IP Phone is registered. This is useful when you need to identify which card to enable a message monitor on, or to connect a sniffer to, when you debug a particular IP Phone problem. You can also achieve this by using the IDU command from LD 32 on the Call Server, if you know the TN. If you enter a particular IP address or TN but no card responds with the information, an error message prints after the "wait for card responses" timeout expires.
VoIP command reference 175 VGMC> isetShow IP Address Type RegType State Up Time TN HWID FWVsn UNIStimVsn SrcPort DstPort ------------------ ------- ------- ----------------------- ------------ ------------------- ---------------- ------ ------10.1.1.5 i2004 Regular online 0 02:03:17 061-01 180060387641f36600 0602B39 2.5 5100 5000 10.1.1.4 i2004 Regular online 0 00:01:00 061-00 180060387641c16600 0602B39 2.5 5100 5000 Total sets = 2 value = 0 = 0x0 VGMC> isetShow "47.11.213.
VoIP VGMC> **** Node Information Request time out Alert **** Request #1 Type: get set info Variables[1]: TN 061-23 itgA07TraceHelp Syntax: itgA07TraceHelp This command displays the CLI commands and parameters. itgA07TraceSettings Syntax: itgA07TraceSettings Print the current trace settings. itgA07TraceSetOutput Syntax: itgA07TraceSetOutput trace_output, "file_name" This command assigns the output destination for the trace tool.
VoIP command reference 177 This command turns off the trace for all channels. itgA07TraceOn Syntax: itgA07TraceOn chNum This command turns on the trace for one channel. -> itgA07TraceOn 10 value = 0 = 0x0 itgAlarmTest Syntax: itgAlarmTest alarm Create and send a dummy SNMP alarm for one or more ITGnnnn alarms. To send dummy SNMP alarm messages for all ITS alarms, assign alarm a value less than 0. To send a dummy SNMP alarm message for the specified alarm, assign alarm a value from 0 to 35.
VoIP Parameter Description Card IP An IP address on the TLAN interface. If card IP is 0.0.0.0, the card cannot locate or communicate with the BOOTP server or Leader card. Ensure that the Leader card has the Follower entry with the correct management MAC address in the BOOTP.TAB file. If correct, check the TLAN and ELAN cable connections. Next, check for errors or alarms on the TTY console and on MAT. ELAN (lnIsa) stat Interface speed and carrier status of the ELAN interface.
VoIP command reference 179 ELAN (lnIsa) stat : 10 Mbps, Half duplex (Carrier OK) TLAN (lnPci) stat : 100 Mbps, Full duplex (Carrier OK) value = 1 = 0x1 Example of the data printed on the SMC: -> itgCardShow Index : 2 Type : EXUT Role : Leader Node : 123 Leader IP : 47.11.215.216 Card IP : 47.11.215.
VoIP Channel 3 : Unequipped Channel 4 : Idle Channel 5 : Idle ... (one line per card channel) Channel 22 : Idle Channel 23 : Idle value = 1 = 0x1 itgMemShow Syntax: itgMemShow Print general information about the memory available on the VGMC. On the Signaling Server, this command displays the same information as the memShow command. This command displays free memory and the blocks it is composed of, memory in use, and cumulative allocated memory.
VoIP command reference 181 -> itgMsgQShow |QID |Nbr of Use|Pipe FD|Queue Name |Pipe Name |Desc(h) |Nbr Msgs |High Mark |Lost Msgs | +-----+----------+-------+------------+---------------+ ----------+----------+----------+----------+ |6 |1 |23 |/msgq.6 |/pipe/srv.6 |0x1870afc |0 |1 |0 | |30 |1 |-1 |/msgq.30 |/pipe/srv.30 |0x17daebc |0 |1 |0 | |31 |1 |-1 |/msgq.31 |/pipe/srv.31 |0x18703c8 |0 |2 |0 | |32 |1 |-1 |/msgq.32 |/pipe/srv.32 |0x18702c0 |0 |35 |0 | |33 |1 |-1 |/msgq.33 |/pipe/srv.
VoIP OCT 23 13:37:51 tShell: Info +----------+----------+---------+ -> Example SMC output: -> itgMsgQShow |QID |Nbr of Use|Pipe FD|Queue Name |Pipe Name |Desc(h) |Nbr Msgs |High Mark |Lost Msgs | +-----+----------+-------+------------+---------------+ ----------+----------+----------+----------+ |6 |1 |20 |/msgq.6 |/pipe/srv.6 |0x2c03f3c |0 |2 |0 | |30 |1 |-1 |/msgq.30 |/pipe/srv.30 |0x2b68c78 |0 |1 |0 | |31 |1 |-1 |/msgq.31 |/pipe/srv.31 |0x2b62248 |0 |1 |0 | |32 |1 |-1 |/msgq.32 |/pipe/srv.
VoIP command reference OCT 24 13:49:34 OCT 24 13:49:34 OCT 24 13:49:34 OCT 24 13:49:34 --------+ tShell: tShell: tShell: tShell: 183 Info |OMM |0xac00 |43 | Info |TPSAR |0xe000 |56 | Info |UMSFwBk |0xe400 |57 | Info +----------+----------+-- The following example shows command output on the ITG-P card.
VoIP Assign the threshold for packet loss which, if exceeded during a call, generates an alarm at the end of the call. The parameter threshold is a value from 1 to 1000 in units of a tenth of a percent. The default threshold is 10 (that is, 1 percent). When a call through the VGMC gateway is released, the application compares the number of packets lost with the total number of packets. The Transmit (TX) and Receive (RX) streams (to and from the terminal, respectively) are checked individually.
VoIP command reference 185 VGMC> itsAlarmTest 2 value = 0 = 0x0 VGMC> FEB 16 15:51:29 tShell: Notice ITS6002 Connect service activation: Call server i s upside down (202) VGMC> lastResetReason Syntax: lastResetReason Display the reason for the last reset of the VGMC. The following table describes the data parameters printed by this command. Table 42 Data output Parameter Description Reboot command issued Output after card reset using the CLI command cardReboot.
VoIP 512 JAN-01-1996 12:06:34 .
512 JAN-01-1996 12:06:34 .. 1001 JAN-01-1996 12:15:14 CONFIG.INI 958 JUL-26-2000 15:07:52 CONFIG.BAK 225 JAN-01-1996 16:08:54 BOOTP.TAB 225 JAN-01-1996 16:12:50 BOOTP.BAK 197 JAN-01-1996 14:25:38 UMS.INI logConsoleOff, logConsoleOn Syntax: logConsoleOff logConsoleOn These commands control message printing to the VGMC Maintenance serial port. The commands do not apply to the Signaling Server.VoIP command reference 187 The following example shows how only the active session is disabled when the user logs in through Telnet. VGMC> logPrintOff Log message printing disabled value = 30 = 0x1e VGMC> VGMC> logPrintOn Log message printing enabled value = 29 = 0x1d The following example demonstrates how both the console and active session logging are disabled when the user logs in through the VGMC serial port (console).
VoIP Excption file: /C:/log/EXCPLOG.
VoIP command reference tTelnetInTask none tyLstnr none tShell none value = 5 = 0x5 The following example shows command output on the SMC. -> logShow TTY logging: on File logging: off Console logging: on Syslog file: /C:/log/syslog.3 Space remaining: 4651 Excption file: /C:/log/excplog.
VoIP tRTP Info tRTCP Info tXMSG Info midnightTask none tShell none tTelnetOutTask none tTelnetInTask none tyLstnr none value = 5 = 0x5 lossPlanClr Syntax: lossPlanClr Clears the gain adjustment made by the \UKLossPlanSet and lossPlanSet commands and returns the IP Phones to the TIA-810A levels. Any adjustments made to the handset, headset, or handsfree are cleared. Enter this command on the node Leader card while it is the node master to ensure the data correctly propagates to all cards in the node.
VoIP command reference 191 HeadsetSLR 11 -5 6 HandsfreeRLR 13 0 13 HandsfreeSLR 16 0 16 lossPlanSet Syntax: lossPlanSet "transducer", rlrOffset, slrOffset Change the gain settings on the IP Phone from the volume levels specified by the TIA-810A and TIA-912. The parameter transducer specifies the transducer name that requires a gain adjustment: handset, headset, or handsfree.
VoIP mac21440BroadcastShow Syntax: mac21440BroadcastShow Displays the sum of broadcast IP packets received each second on an SMC ELAN and TLAN interfaces for the past 60 seconds. This command is available only on the SMC. This output is the combined count for the ELAN and TLAN. The total number of broadcast messages received on the interface since the card was booted also appears.
VoIP command reference -35: -36: -37: -38: -39: -40: -41: -42: -43: -44: -45: -46: -47: -47: -48: -49: -50: -51: -52: -53: -54: -55: -56: -57: -58: -59: Total value 193 41 8 12 12 24 42 34 41 28 10 8 6 10 1342177296 40 28 20 18 28 12 8 4 8 32 28 18 number of broadcasts: 2260970 = 36 = 0x24 = ’$’ mac21440BroadcastThreshold = threshold This variable applies to the SMC only.
VoIP -> mac21440ShowLostBroadcast = 1 mac21440ShowLostBroadcast = 0x34555c: value = 1 = 0x1 -> NOV 26 14:10:40 tLogTask: Info Time 104457 mac21440: broadcasts in last second NOV 26 14:10:44 tLogTask: Info Time 104461 mac21440: broadcasts in last second NOV 26 14:11:00 tLogTask: Info Time 104477 mac21440: broadcasts in last second NOV 26 14:11:05 tLogTask: Info Time 104482 mac21440: broadcasts in last second NOV 26 14:11:09 tLogTask: Info Time 104486 mac21440: broadcasts in last second NOV 26 14:11:10
VoIP command reference 195 IPMADDR : 0 IFMADDR : 0 MRTABLE : 0 TOTAL : 6400 number of mbufs: 6400 number of times failed to find space: 0 number of times waited for space: 0 number of times drained protocols for space: 0 __________________ CLUSTER POOL TABLE _______________________________________________________ ________________________ size clusters free usage -----------------------------------------------------------------------------64 1024 1024 1756686 128 1024 1024 2890311 256 512 512 2331 512 512
VoIP IPMADDR : 0 IFMADDR : 0 MRTABLE : 0 TOTAL : 36864 number of mbufs: 36864 number of times failed to find space: 0 number of times waited for space: 0 number of times drained protocols for space: 0 __________________ CLUSTER POOL TABLE _______________________________________________________ ________________________ size clusters free usage -----------------------------------------------------------------------------64 4096 4092 149613 128 4096 4096 178567 256 4096 4096 2350 512 4096 4096 18 1024 10
VoIP command reference memShowPatch Syntax: memShowPatch This command displays the memory statistics for the patch memory partition on the SMC card, including: • • • free memory and the blocks that it is composed of memory in use cumulative amount of memory allocated -> memShowPatch status bytes blocks avg block max block ------ --------- -------- ---------- ---------current free 3122496 1 3122496 3122496 alloc 23216 3 7738 cumulative alloc 46024 4 11506 value = 0 = 0x0 mkdir Syntax: mkdir "dirName" Cr
VoIP 512 JAN-01-1996 12:00:22 512 JAN-01-1996 12:00:22 512 JAN-01-1996 12:00:22 512 FEB-22-2001 15:10:00 value = 0 = 0x0 DATA
ETC LOCALE TEMP mRouteAdd Syntax: mRouteAdd "destIPaddr", "gwIPaddr", 0xdestNetMask, ToS, 0 This command is similar to routeAdd, but allows multiple routes to the same destination, differentiated by the ToS or gateway fields.VoIP command reference 199 192.168.1.0 ffffff80 0 192.168.1.14 101 0 0 lnIsa0 0 192.168.1.128 ffffff80 0 192.168.1.140 101 0 0 lnPci1 0 192.168.1.128 ffffff80 18 192.168.1.140 101 0 0 lnPci1 1 value = 0 = 0x0 nd debugOn Syntax: nd debugOn Enable printing of Unicode Name directory debug logs to the current terminal. Used to get information about Unicode Name Directory feature operations. Printing can be disabled by CTL + C combination. Note: Be cautious using this command during peak hours.
VoIP Related Commands nd help getDbInfo nd ldapSync nd getQualityInfo Syntax: nd getQualityInfo Print quality statistics gathered for Unicode Name Directory feature. This command prints the following information: • Total number of Unicode Name Directory database lookups since statistics gathering was started by ‘nd statOn’ • • • Number of successful lookups (i.e. when localized name is found) Number of lookups per minute Time since statistics gathering was started.
VoIP command reference 201 statOn statOff getDbInfo getQualityInfo ldapSync selectName Use help for details [nortel@und~]$ nd help statOn === PD === This command enables quality statistic on Name Directory Server Used without parameters Related Commands nd nd nd nd nd nd statOn statOff getDbInfo getQualityInfo ldapSync selectName nd ldapSync Syntax: nd ldapSync Invoke manual LDAP data synchronization between Unicode Name Directory server and Common Network Directory server.
VoIP nd ldapSyncStatus Syntax: nd ldapSyncStatus This command checks the result of latest LDAP data synchronization between Unicode Name Directory and Common Network Directory (scheduled or manual) and prints sync. status and appropriate information. This command can be used to determine the cause of a synchronization failure, check how many user accounts are downloaded from CND, or check the number of corrupted or invalid accounts.
VoIP command reference Table 45 Errors occurred during synchronization Customer Scenario Expected behavior Sync.
VoIP Corruption of subscriber account In progress <# of subs.> subscribers are downloaded Data is not changed. Corrupted subscriber account is ignored. Appropriate error message is printed into log file. Corruption of phone account In progress Accounts for <# of subs.> of subscribers are handled. <#> phone accounts are ignored. Data is not changed. Corrupted phone account is ignored. Appropriate error message is printed into log file.
VoIP command reference UND application restart (previous LDAP sync. is successful) Success UND restart All subscribers and phone accounts are updated UND application restart (previous LDAP sync. is failed) Failed UND restart Data is updated for subscribers which are downloaded successfully. Other accounts remain unchanged. 205 The following is an example of the output.
VoIP • • -cdp for own DN(used for CDP call only) -l for language (i.e.
VoIP command reference 207 Related Commands none nd statOff Syntax: nd statOff Disable quality statistics gathering for the Unicode Name Directory feature. The following is an example of the output. [nortel@bvw1 ~]$ nd statOff === PD === Name Directory statistic Off Related Commands nd getQualityInfo nd statOn nd statOn Syntax: nd statOn Enable quality statistics gathering for the Unicode Name Directory feature. Use this command to help to analyze the performance of Unicode Name Directory feature.
VoIP The following is an example of the output. -> netHelp (itg P2 , SA and SS the same) hostAdd "hostname","inetaddr" - add a host to remote host table; "inetaddr" must be in standard Internet address format e.g. "90.0.0.
VoIP command reference 209 Enable or disable node password checking. The following example is the output for the VGMC but the same data prints on the Signaling Server.
VoIP value = 0 = 0x0 VGMC> NodeID PwdEna Pwd TmpPwd Uses TimeOut ====== ====== ============== ============== ========== ================= 1 Yes 0 0d 0h 0m 0s nodePwdShow Syntax: nodePwdShow Print the node password settings. The following example is the output for the VGMC, but the same data prints on the Signaling Server.
VoIP command reference 211 nodeTempPwdClear value = 0 = 0x0 VGMC> nodePwdShow value = 0 = 0x0 VGMC> NodeID PwdEna Pwd TmpPwd Uses TimeOut ====== ====== ============== ============== ===== ================= 555 Yes 12345678 0d 0h 0m 0s NVRClear Syntax: NVRClear Erase the VGMC ELAN IP data and Leader flag and returns the shell logon and shell timeout to the default values. This command applies only to the VGMCs.
VoIP Print the information programmed in the card NVRAM. This command applies only to the VGMCs. This command is useful to determine whether the data configured using the setLeader command is correct on the card. -> NVRIPShow IP address : 192.168.1.14 Gateway : 192.168.1.1 Subnet Mask: 255.255.255.128 Set as Leader. Set to use IP address parameters in NVRAM. value = 43 = 0x2b = ’+’ NVRSMSet Syntax: NVRSMSet "subnetMask" Assign the card ELAN subnet mask in the NVRAM.
VoIP command reference 213 The following example shows the SMC output. -> pbxLibResetLink value = 35970160 = 0x224dc70 -> 47.11.216.184 (47.11.216.184) deleted-> 47.11.216.184 (47.11.216.184) deleted OCT 31 10:24:56 tpbxResetMain: Alert ITS1009 Call server communication link: 47.11.216.
VoIP established OCT 31 10:25:32 tpbxResetMain: Info ITS5009 Call server communication link: 47.11.216.
VoIP command reference 215 OCT 31 10:25:32 VGW: Info Channel 12, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 13, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 14, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 15, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 16, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 17, already registered with CS (?) OCT 31 10:25:32 VGW: Info Channel 18, already registered with CS (?)
VoIP -> pbxLibResetLink value = 176095708 = 0xa7f01dc -> 47.11.216.184 (47.11.216.184) deleted 31/10/02 10:27:15 LOG0001 tpbxResetMain: ITS1009 Call server communication link: 47.11.216.
VoIP command reference 217 31/10/02 10:27:51 LOG0006 tpbxResetMain: ITS5009 Call server communication link: 47.11.216.
VoIP Signaling Port: 15000 Tcp socket fd: 40 Tcp msgs sent: 175248 Tcp msgs recd: 2319379 value = 23 = 0x17 ping Syntax: ping "IPaddr", [numPings] This command sends an ICMP ECHO_REQUEST packets to a network host, specified by the parameter IPaddr in dotted notation. The host that matches the destination address in the packets responds to the request. If a response is not returned in less than 5 seconds, the sender times out.
VoIP command reference 219 Count ...... 0 Comm Error Count ...... 0 <-- this parameter indicates how many times has the SPIPE failed communicating with the application server ------Configuration ------------------ Application ........... http://47.11.217.18/cgi/pdpipe.cgi Default timeout ...... 250 (ms) Maximum timeout ...... 20000 (ms) Maximum Elements ...... 44000 (reqs) Maximum Resp Size...... 20000 (bytes) Maximum Req one shot ..
VoIP To print a list of commands, enter the following commands: pdt> help rdtools rdtools Help for rd tools: rdopen Open a report log file rdgo Go to a specific record rd Display records rds Display records with symbolic dump rdshow Show general log file info rdall Display all records rdtail Display newest records rdhead Display oldest records pdt> The following example shows command output. pdt> rdshow File Name : "/u/rpt/LOG00012.
VoIP command reference 221 pdt> rdhead [0000] 26/11/02 04:49:21 LOG0005 ELC: Election won, master = 47.11.215.44 [0001] 26/11/02 04:49:21 LOG0006 TPS: Security Check is Enabled [0002] 26/11/02 04:49:21 LOG0006 TPS: Overriding password to <123456> [0003] 26/11/02 04:59:46 LOG0006 GKDBM: gkDbmMaintDynamicS ync: PRIMARY_GK in GK_ACTIVE [0004] 26/11/02 04:59:46 LOG0006 GKDBM: gkDbmMaintDynamicS ync: Saved 0 Deleted 0 [0005] 26/11/02 04:59:49 LOG0006 GKOMM: Updating /u/gk/omm/cur_omm.
VoIP The following example is shown for a VGMC but also applies to the Signaling Server vxshell or oam prompts. VGMC> resetOM value = 0 = 0x0 VGMC> FEB 23 05:06:58 tMAM: Info mamProcResetOm() VGMC> rm Syntax: rm "filename" Delete a file from the A: or C: drives. The A: drive is the faceplate PC card port on the VGMC, or the floppy drive on the Signaling Server. -> ll size date time name -------- ------ ------ -------512 JUN-06-2000 08:28:50 .
512 JUN-06-2000 08:28:50 ..VoIP command reference 223 -> ll size date time name -------- ------ ------ -------512 JUN-06-2000 08:28:44 LOG
512 JUN-06-2000 08:28:46 OM 512 JUN-06-2000 08:28:50 CONFIG 512 JUN-06-2000 08:33:34 FW 512 JAN-01-1996 12:00:22 DATA 512 JAN-01-1996 12:00:22 ETC 512 JAN-01-1996 12:00:22 LOCALE 512 FEB-22-2001 15:10:00 TEMP value = 0 = 0x0 -> rmdir "temp" value = 0 = 0x0 -> ll size date time name -------- ------ ------ -------512 JUN-06-2000 08:28:44 LOG 51VoIP -> routeDelete "192.168.1.128","192.168.1.140" value = 0 = 0x0 routeShow Syntax: routeShow Prints the card IP network and host routing tables. Verify the configured routes and the dynamic routes are in the table. The command also applies to the Signaling Server from the Signaling Server vxshell or oam prompts. VGMC> routeShow ROUTE NET TABLE destination gateway flags Refcnt Use Interface --------------------------------------------------------------------------0.0.0.0 10.0.0.
VoIP command reference 225 VGMC> rPing "47.11.239.230", "47.11.213.216", "3" value = 79 = 0x4f = ’O’ 47.11.213.216 is the IP address of an IP set registered to the SS. 47.11.239.230 is the IP address of the SS. The following example shows command output on the Signaling Server. PING 47.11.213.216 : 56 data bytes 64 bytes from 47.11.213.216: icmp_seq=0. time=0. ms 64 bytes from 47.11.213.216: icmp_seq=1. time=0. ms 64 bytes from 47.11.213.216: icmp_seq=2. time=0. ms 64 bytes from 47.11.213.216: icmp_seq=3.
VoIP rPing Report from set (47.11.213.216): 64 bytes packets received from IP 47.11.239.230 ICMP sequence is 4 round trip time in ms: 0 rPing Report from set (47.11.213.216): 64 bytes packets received from IP 47.11.239.230 5 packets transimitted, 5 packets received, 0 packets lost minimum round trip time in ms: 0 average round trip time in ms: 0 maximum round trip time in ms: 0 rPingStop Syntax: rPingStop "source" This command stops the rPing command from the source IP address or TN.
VoIP command reference 227 The parameter source is the IP address or TN of the IP Phone requested to ping a destination IP address. The parameter destination is the IP address the source pings to. The parameter max_hops is the maximum number of hops. The following example is the output after the trace route report is received from the IP Phone. rTraceRouteReport from Set (47.11.215.153) 1 -- 47.11.181.3 1.079ms 0.768ms 0.744ms 2 -- 47.11.174.10 2.861ms 2,654ms 2.
VoIP pdt> rTraceRouteStop "47.11.213.216" pdt> RTPStatShow Syntax: RTPStatShow "source" Print the most recent copy of RTCP statistics report. Run this command from the vxWorksShell. This command works regardless of whether the phone is active or inactive. If the phone is active and you run this command before the first RTCP statistics report is received, then the last RTCP statistics report from the previous call print.
VoIP command reference 229 Stop the previous command, RTPTraceShow. Phase 0/1 IP Phones, Phase 2 IP Phones, and IP Softphone 2050 support this command. Run this command from the vxWorksShell. source is the IP address of TN of the telephone being requested to show RTCP statistics. rudpConfigShow Syntax: rudpConfigShow This command displays the current configuration parameters for the RUDP connections.
VoIP -+ 10.1.1.1 5100 0x03a88098 10.1.1.2 5000 ESTABLISHED <-> 44 1730 81 10.1.1.1 5100 0x035919d0 10.1.1.3 5000 ESTABLISHED <-> 13 1679 79 0.0.0.0 15001 0x039befe8 192.168.1.200 15000 DUDP 0 0 0 192.168.1.201 15000 0x039c0c90 192.168.1.200 15000 ESTABLISHED <-> 10820 538 1 value = 0 = 0x0 RUDPStatShow Syntax: RUDPStatShow "source" Display the information received from the IP endpoint, including number of messages sent, number of messages received and number of retries.
VoIP command reference 231 Number of Message Received: 114977 Number of Retries: 4404 Number of Resets: 26 Uptime of Current TPS Registration: 0days 0hours 54minutes 34seconds serialNumShow Syntax: serialNumShow Display the VGMC serial number data. -> serialNumShow Serial Number = NNTM1017213N 200023 Example output on Signaling Server: -> serialNumShow No serial number support.
VoIP Store all necessary information in the VGMC or MC32S card NVRAM so that on reboot the card starts up as a Leader 0. This command is not available on the Signaling Server. The parameter IPaddr is the card ELAN IP address, gwIPaddr is the ELAN gateway IP address and subnetMask is the ELAN subnet mask. This command sets the Leader flag and the BOOTP flag to retrieve the IP information from the NVRAM instead of sending a BOOTP request. VGMC> setLeader "192.168.1.14","192.168.1.1","255.255.25 5.
VoIP command reference 233 shellTimeoutSet Syntax: shellTimeoutSet timeout Assign the VGMC idle shell timeout value in seconds. This command is not available on the Signaling Server. The valid range for timeout is 30 to 4095. The default timeout is 1200 (20 minutes). The value is persistent: it is stored in NVRAM. The new timeout value takes effect immediately. -> shellTimeoutSet 30 value = 0 = 0x0 showMemConfig Syntax: showMemConfig Display the size of the VGMC DRAM memory.
VoIP 47 UDP AF_UNSPEC 49 TCP AF_UNSPEC 51 UDP AF_UNSPEC value = 66775540 -> 192.168.1.149 : 4100 192.168.1.14 : 23 192.168.1.140 : 5100 = 0x3fae9f4 The following example is from the Signaling Server. -> sockShow 6 TCP AF_UNSPEC 0.0.0.0 : 21 7 UDP AF_UNSPEC 0.0.0.0 : 69 8 UDP AF_UNSPEC 0.0.0.0 : 111 9 TCP AF_UNSPEC 0.0.0.0 : 111 10 UDP AF_UNSPEC 10.11.216.166 : 161 15 UDP AF_UNSPEC 0.0.0.0 : 162 16 TCP AF_UNSPEC 0.0.0.0 : 513 17 TCP AF_UNSPEC 0.0.0.0 : 23 18 UDP AF_UNSPEC 0.0.0.
VoIP command reference 235 Turn off tracing for all channels. SIPCallTrace ch channelNum MsgRecv MsgRecv Syntax: SIPCallTrace ch channelNum MsgRecv MsgRecv Turn SIP tracing on or off. The following table describes the command parameters. Table 47 Command parameters Parameter Value Description channelNum 0 to maximum channel number Channel number of the virtual trunk to trace. MsgRecv ON OFF Specify whether to trace the messages sent to the specified channels.
VoIP 11/01/05 15:22:19 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:22:19 Recv chid:33 ip:192.168.19.50:5060 SIP method other/unknown(6) 11/01/05 15:22:19 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:22:19 Send chid:33 ip:192.168.19.51:5060 SIP response 200 11/01/05 15:22:23 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:22:23 Send chid:33 ip:192.168.19.51:5060 SIP method BYE(2) 11/01/05 15:22:23 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:22:23 Recv chid:-1 ip:192.168.19.
VoIP command reference 237 15:22:36 Recv chid:33 ip:192.168.19.50:5060 SIP method other/unknown(6) 11/01/05 15:22:36 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:22:36 Send chid:33 ip:192.168.19.51:5060 SIP response 200 SIPCallTrace ch start_chNum end_chNum MsgRecv MsgSend Syntax: SIPCallTrace ch start_chNum end_chNum MsgRecv MsgSend Enable tracing of a range of virtual trunk channels. The following table describes the command parameters.
VoIP 11/01/05 15:23:40 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:23:40 Send chid:33 ip:192.168.19.51:5060 SIP response 180 11/01/05 15:23:40 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:23:40 Recv chid:33 ip:192.168.19.50:5060 SIP method PRACK(7) 11/01/05 15:23:40 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:23:40 Send chid:33 ip:192.168.19.51:5060 SIP response 200 oam> 11/01/05 15:24:00 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:24:0 Recv chid:33 ip:192.168.19.
VoIP command reference 11/1/5 15:19:56 Recv chid:33 ip:192.168.19.50:5060 SIP INVITE 11/01/05 15:19:56 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:56 Send chid:33 ip:192.168.19.51:5060 SIP response 100 11/01/05 15:19:56 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:56 Send chid:33 ip:192.168.19.51:5060 SIP response 180 11/01/05 15:19:56 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:56 Recv chid:33 ip:192.168.19.
VoIP 11/01/05 15:20:17 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:17 Send chid:33 ip:192.168.19.51:5060 SIP response 200 11/01/05 15:20:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:21 Recv chid:33 ip:192.168.19.50:5060 SIP method CANCEL(8) 11/01/05 15:20:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:21 Send chid:33 ip:192.168.19.51:5060 SIP response 200 11/01/05 15:20:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:21 Send chid:33 ip:192.168.19.
VoIP command reference 241 other/unknown(6) 11/01/05 15:20:30 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:30 Send chid:33 ip:192.168.19.51:5060 SIP response 200 11/01/05 15:20:33 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:33 Recv chid:33 ip:192.168.19.50:5060 SIP method BYE(2) 11/01/05 15:20:33 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:20:33 Send chid:33 ip:192.168.19.
VoIP Parameter Value Description TON – Specify the type of number to use as a filter for tracing. Only calls using this TON setting will be traced. 0 1 2 3 4 5 6 7 = All TONs = Unknown Number = International Number = National Number = Network Specific Number = Subscriber Number = L1 Regional Number = L0 Regional Number MsgRecv ON OFF Specify whether to trace the messages sent to the specified channels. MsgSend ON OFF Specify whether to trace the messages sent from the specified channels.
VoIP command reference 243 11/01/05 15:19:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:21 Send chid:33 ip:192.168.19.51:5060 SIP response 200 11/01/05 15:19:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:21 Recv chid:33 ip:192.168.19.50:5060 SIP method ACK(1) 11/01/05 15:19:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:21 Recv chid:33 ip:192.168.19.50:5060 SIP method other/unknown(6) 11/01/05 15:19:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/5 15:19:21 Send chid:33 ip:192.168.19.
VoIP FS Fax DestNum RemoteIP ---- --------- --------- ----------------- -------------------------------- ------- --- --- --------------------- SIPGwShow ch channelNum Syntax: SIPGwShow ch channelNum Prints a snapshot summary of the state of the virtual trunk settings, plus the snapshot of the active call on the specified channel if the call exists. The following table describes the command parameters.
VoIP command reference 245 The following table describes the command parameters. Table 52 Command parameters Parameter Value Description calling_number 0–32 Telephone number to trace. oam> SIPGwShow num 5500 SIPNPM Status : Active Primary Proxy IP address : 192.168.19.51 Secondary Proxy IP address : 192.168.19.61 Primary Proxy port : 5060 Secondary Proxy port : 5060 Active Proxy : Primary :Registered Time To Next Registration : 1583 Seconds Channels Busy / Idle / Total : 1 / 5 / 6 Stack version : 3.
VoIP Parameter Value Description NPI 0–7 Specify the numbering plan identifier for which to trace calls. 0 1 2 3 4 5 6 7 TON 0–7 = ALL NPIs = Unknown = ISDN/telephone numbering plan (E.164) = Private numbering plan = E.163 = Telex numbering plan = Data numbering plan = National standard numbering plan Specify the type of number to use as a filter for tracing. Only calls using this TON setting are traced.
VoIP command reference 247 --------------33 Terminate BUSY Invite Received SendRecv G_711_u_law_20M S_NOVAD 69 Yes No 5801 192.168.19.155 SIPOutput Syntax: SIPOutput output_destination "file_pathname" Specify where to direct the output for the trace tool. The following table describes the command parameters. Table 54 Command parameters Parameter Value Description output_destination 1–3 Specify where to direct all trace messages for the SIPCallTrace.
VoIP spyClkStop Stop collecting data spyReport Prints display of task activity statistics spyStop Stop collecting data and reports spy [freq[,ticksPerSec]] Start spyClkStart and do a report every freq seconds ticksPerSec defaults to 100. freq defaults to 5 seconds. value = 0 = 0x0 ssdShow Syntax: ssdShow Displays the state of the SSD message trace.
VoIP command reference 249 Parameter Value Description inMsg 0 1 0 = disables printing of SSD messages to the TPS 1 = enables printing of SSD messages to the TPS outMsg 0 1 0 = disables printing of SSD messages from the TPS card 1 = enables printing of SSD messages from the TPS card Note: The enable all TN option (–1) on a busy TPS with caution due to the number of messages printed for each call. Remember, not only are call processing messages printed, and all lamp audit messages are printed.
VoIP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP SEP 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 05 17:43:49 17:43:49 17:43:49 17:43:49 17:43:49 17:43:49 17:43:51 17:43:51 17:43:51 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:52 17:43:54 17:43:58 17:43:58 17:43:58 17:43:58 17:43:58 17:43:58 tSET: Info tSET: Info tSET: Info tSET: Info tSET: Info tSET: Info tSET: Info tSET:
VoIP command reference Parameter Value 251 Description tMVX_XSPY = Telogy SPY (debugger) tMVX_DIM = Telogy Dsp Interface Module tOMM = Operational Measurement Module tVTM = Virtual Terminal Manager tVTI = Virtual Terminal Interface tSET = Digital Set Emulator tCSV =Connect Server tTPS = Terminal Proxy Server tTCK = TPS Socket Task tUMS = UMS Server tUMC = UMS Client tVGW = Voice Gateway tRTP = Real Time Protocol tRTCP = Real Time Control Protocol tTelnetOutTask = Telnet output task tTelnetInTask = Telne
VoIP On the Signaling Server, logShow provides little information, so use this command to obtain the log output level for the task. On the VGMC, this command is similar to the logShow command, but prints only the task and level information and works only from the VxWorks shell. Use this command with the syslogLevelSet command. The following example shows the Signaling Server output (includes not only LTPS tasks but also VTRK and Gatekeeper).
VoIP command reference tNPM Info tXMSG Info tHTTPd none tHTTPd none tHTTPd none tHTTPd none shell none tPBX Info tTelnets38 none tLogin none tTelnetc38 none shell none tShell Info value = 5 = 0x5 The following example shows command output for SMC.
VoIP tELC Info tVGW Info tRTP Info tRTCP Info tXMSG Info midnightTask none tShell none tTelnetOutTask none tTelnetInTask none tyLstnr none value = 5 = 0x5 swVersionShow Syntax: swVersionShow Print the card VGMC application software version. -> swVersionShow Installed Image: VGMC SSE-2.00.70_VGMC-3.00.70_10_07_200 2.2099 (ITGSA) Monday October 7 13:44:38 EDT 2002 value = 0 = 0x0 The following example shows command output on the Signaling Server. -> swVersionShow sse-2.00.
VoIP command reference 255 0 ack-only packet (0 delayed) 0 URG only packet 0 window probe packet 0 window update packet 0 control packet 0 packet received 0 ack (for 0 byte) 0 duplicate ack 0 ack for unsent data 0 packet (0 byte) received in-sequence 0 completely duplicate packet (0 byte) 0 packet with some dup.
VoIP Table 57 Command parameters Parameter Value Description duplexMode 0 1 0 = enables full duplex mode 1 = enables half duplex mode tLanSpeedSet Syntax: tLanSpeedSet Configure the speed of the TLAN interface. By default, this interface autonegotiates to the highest speed supported by the hub or switch; with a 10/100BaseT switch, the interface negotiates to 100BaseT.
VoIP command reference 257 Alternate Connect Server Port : 16500 Connect Server Timeout : 10 ======================================== value = 41 = 0x29 = ’)’ tpsARTrace Syntax: tpsARTrace "type", "trace_id" Turn on the trace for a specified identifier, trace_id. It allows the tracing of the tpsAR protocol used to determine where a telephone registers to. The following table describes the command parameters. Table 59 Command parameters Parameter Value Description type ALL IP ID Trace type.
VoIP tpsARTraceSettings Syntax: tpsARTraceSettings Display the current trace settings. tpsAROutput Syntax: tpsAROutput trace_output, "file_name" Assign the output destination for the trace tool. The following table describes the command parameters.
VoIP command reference 259 tpsRemoteShow Syntax: tpsRemoteShow level Display the current Gate Keeper query or Remote Monitoring query list under monitoring by TPS task for Virtual Office and Branch Office feature. The parameter level controls the amount of displayed information. The default value of 0 shows the basic GK query and RM query list. Values greater than 0 shows additional details about the GK and RM query.
VoIP tpsShow Syntax: tpsShow List information relevant to the TPS. If more than one card in the system, then this table (on the Leader card only) lists all VGMC or Signaling Servers in the node with their IP addresses and TN. If a card does not appear that should, then the registration process between the Follower and Leader was not successful. The following table describes the data parameters output by this command and how to interpret them.
VoIP command reference 261 ELAN Link : Up Sets Connected: 2 Sets Reserved : 0 Example Signaling Server output: [nortel@bvw0 ~]$ tpsShow === TPS === Node ID : 3671 Is master : 1 Up time : 4 days, 3 hours, 34 mins, 38 secs (358478 secs) Server Type : Signaling Server Platform : HP DL320G4 TPS Service : Yes IP TLAN : 192.168.25.130 IP ELAN : 192.168.24.
VoIP -> tpsSocketShow Communication Style: Broadcast Tx port : 16543 Tx Socket : 40 Tx socket addr : 192.168.1.255 Rx port : 16543 Rx IP : 0.0.0.0 Rx Socket : 40 Rx socket addr : 0.0.0.0 value = 29 = 0x1d The following example shows output from a Follower node. -> tpsSocketShow Communication Style: Multicast Tx port : 16543 Tx Socket : 41 Tx socket addr : 192.168.1.140 Rx port : 16543 Rx IP : 0.0.0.0 Rx Socket : 41 Rx socket addr : 0.0.0.
VoIP command reference 263 len 16 FEB 23 12:36:49 tTPS: Info send msg from 192.168.1.140 to 192.168.1.255 tsm_set_rx_gain chNum, gain_value Syntax: tsm_set_rx_gain chNum, gain_value Assign a DSP channel receive gain (gain for audio in from the IP Phone) for the active call. This command applies only to the VGMCs. After the call is dropped, the gain adjustment is reset. This command is intended for temporary problem debugging only, not for actual loss plan changes.
VoIP Parameter Value Description txInGain –14 to 14 Gain register located between the TDM interface and the echo canceller. Assigns the DSP gain, in the range of –14 to +14 dB. Positive values are louder. txGain –14 to 14 Gain register located between the echo canceller and the IP network. Assigns the DSP gain, in the range of –14 to +14 dB. Positive values are louder. This parameter provides more control over the audio levels of the echo canceller.
VoIP command reference 265 The following example shows the output for an application load with the version 7.0.6.38 Telogy code.
VoIP 0x0 MAR 18 15:40:03 tMVX_DIM: Info TCID 0, internal_use[22] = 0x0 MAR 18 15:40:03 tMVX_DIM: Info TCID 0, internal_use[23] = 0x0 MAR 18 15:40:03 tMVX_DIM: Info TCID 0, internal_use[24] = 0x0 tsm_stat_req_magdbg Syntax: tsm_stat_req_magdbg chNum, clear Return the echo canceller MIPS agent debug statistics for a given channel. This command applies only to the VGMCs. The following table describes the command parameters.
VoIP command reference MAR 19 09:30:07 0x22ce MAR 19 09:30:07 0x0 MAR 19 09:30:07 0x1446 MAR 19 09:30:07 0x1 MAR 19 09:30:07 0x1 MAR 19 09:30:07 0xe24c MAR 19 09:30:07 0x400 MAR 19 09:30:07 0x100 MAR 19 09:30:07 0x100 MAR 19 09:30:07 0x1 MAR 19 09:30:07 0x1 MAR 19 09:30:07 0x450 MAR 19 09:30:07 0x11cd MAR 19 09:30:07 0x0 MAR 19 09:30:07 0x0 MAR 19 09:30:07 0x22ce MAR 19 09:30:07 0x1446 MAR 19 09:30:07 0x9a4 MAR 19 09:30:07 0x0 267 tMVX_DIM: Info TCID 0, internal_use[13] = tMVX_DIM: Info TCID 0, internal_
VoIP The following data appears: • Number of incoming voice packets dropped by the DSP due to invalid generic voice header syntax. • Number of transmit voice packets dropped due to voice buffer overflow (buffer to micro was busy when DSP attempted to send packet). • Estimated number of lost incoming enhancement voice packets (two core packets received without intervening enhancement). This is only for E-ADPCM, which is not used on this product.
VoIP command reference 269 ount = 0 NOV 21 15:19:52 tMVX_DIM: Info TCID 0, invalid_ssrc_count = 0 NOV 21 15:19:52 tMVX_DIM: Info TCID 0, invalid_payload _count = 0 -> tsm_stat_req_rx_tx Syntax: tsm_stat_req_rx_tx chNum Return data for the current call on the channel. This command applies only to the VGMCs. You must assign the variable DimDspStat = a value of 1 for this command to produce output. You can repeat the query for the duration of the call. The counts are reset at the beginning of the next call.
VoIP 2983 JAN 01 =0 JAN 01 JAN 01 JAN 01 0 JAN 01 0 JAN 01 JAN 01 JAN 01 0 JAN 01 JAN 01 14:33:39 tMVX_DIM: Info TCID 0, silence_packet_count 14:33:39 tMVX_DIM: Info TCID 0, min_jitter = 18 14:33:39 tMVX_DIM: Info TCID 0, max_jitter = 22 14:33:39 tMVX_DIM: Info TCID 0, rtp_average_jitter = 14:33:39 tMVX_DIM: Info TCID 0, tx_grant_sync_drop = 14:33:39 tMVX_DIM: Info TCID 0, tx_octets = 477280 14:33:39 tMVX_DIM: Info TCID 0, rx_octets = 476640 14:33:39 tMVX_DIM: Info TCID 0, aal2_cod_prof_chgs = 14:33:
VoIP command reference JAN JAN JAN JAN 17 17 17 17 14:44:59 14:44:59 14:44:59 14:44:59 tMVX_DIM: Info tMVX_DIM: Info tMVX_DIM: Info tMVX_DIM: Info TCID TCID TCID TCID =0 =0 =0 =0 271 rx_level = -610 tx_level = -610 rx_mean = -40 tx_mean = -20 -> tsm_stat_req_vp_delay Syntax: tsm_stat_req_vp_delay chNum Return the DSP Voice Playout Unit (VPU) statistics for the call on the channel specified. This command applies only to the VGMCs.
VoIP =0 JAN 01 14:33:21 tMVX_DIM: Info TCID 0, rx_packet_count = 4140 JAN 01 14:33:21 tMVX_DIM: Info TCID 0, avg_frame_jitter = 0 -> udpstatShow Syntax: udpstatShow Displays the UDP protocol statistics.
VoIP command reference 273 To disable the monitor function, enter the command without passing any parameter. The following example shows the output for disabling the UFTP monitor. -> uftpFwDnldMon Input is empty. UFTP F/W Download monitor is disabled. uftpNodeShow Syntax: uftpNodeShow Provide a complete UFTP IP Telephone Firmware Download Summary of each node. The output includes the cards in the node that are configured but do not respond.
VoIP ---------------------------------------------------------- card in node configured that are not responding -----------------Index TN Host Type TLAN IP Addr 04 20 1 7 SMC 47. 11.213.
VoIP command reference 275 Cumulation Period .......................... 0000 19:07:22 Successful downloads ..........................147 Fail downloads ......................... 20 ------------- Active downloads --------Current downloading sets 5 TermType IP Address Downloaded[KByte] --------- ---------- ----------------i2004 47.11.2.157 122 i2004 47.11.2.168 71 i2004 47.11.2.215 41 i2002 47.11.5.157 26 i2001 47.11.3.
VoIP VGMC> UKLossPlanClr value = 0 = 0x0 VGMC> IP client loss plan set to default values UKLossPlanSet Syntax: UKLossPlanSet Increase the handset and headset gain settings in the IP Phone by 5 dB to raise the volume levels beyond those specified by TIA-810A/TIA-912 to be closer to those used for the digital phones in the United Kingdom. No parameters are needed, as this command increases the gain by a fixed amount.
VoIP command reference 277 Print current active and pending firmware update jobs. This is a useful consolidation of information; the prior version of the command displayed details of each IP Phone in the job list on the Signaling Server where up to 1000 IP Phones are registered. The following table describes the command parameters. Table 73 Command parameters Parameter Value Description jobType active pending wait Optional. If not included, all jobs are displayed.
VoIP 0x02e21aa0 0602B38 47.11.243.33 i2004 Active Noreason 0602B40 0 0x02bbcee0 1035383727 0x0231148c 0602B38 47.11.243.224 i2004 Active Noreason 0602B40 0 -------------Total Jobs=12 Active Main: Server MaxClients JobTags ----------------- ---------- ------47.11.243.
VoIP command reference 279 ---------- -------- ------------- ---------------- -------------- ----- --------- ---------- --------------- ----0602B38 i2004 DEFAULT_I2004 192.168.1.140 /ums/i2004.fw 10 ALWAYS ANY TFTP -1 3002B20 i2002 DEFAULT_I2002 192.168.1.140 /ums/i2002.fw 10 NEVER ANY TFTP -1 value = 0 = 0x0 umsSetFirmwarePolicy Syntax: umsSetFirmwarePolicy "fwVersion" "policy" "when" "upgradeType" Enable the parameters of a UMS firmware upgrade policy to change.
VoIP -> umsUpdatePolicy value = 0 = 0x0 -> OCT 16 16:00:04 tShell: Info Resync IniFile from version 0602B38 to 0602B38 for terminal i2004. umsUpgradeAll Syntax: umsUpgradeAll Initiate a firmware download to all IP Phones requiring a firmware upgrade. In the following example, both regisatered IP Phones already have the latest firmware and thus are not upgraded. Although the example is shown for the VGMC, it is applicable from the Signaling Server vxshell prompt.
VoIP command reference 281 VGMC> umsUpgradeTimerCancel value = 0 = 0x0 VGMC> umsUpgradeTimerShow Upgrade Timer is not active. value = 30 = 0x1e umsUpgradeTimerSet Syntax: umsUpgradeTimerSet delay Assign the delay, in seconds, from the current time to when the IP Phone firmware upgrade will occur. The following table describes the command parameters. Table 75 Command parameters Parameter Value Description delay – Seconds of delay before the firmware upgrade occurs.
VoIP Print the lookup table used to map the dB loss values calculated by the MAM task into the appropriate gain settings for the DSP and CODEC on the IP Phone. Each output line comprises four values: index (provided for reference), loss (dB), CODECgain, and DSPgain. The following table describes the command parameters. Table 76 Command parameters Parameter Value Description transducer 1–3 Specify the transducer gain table to print.
VoIP command reference 283 0x00 0x0b 89 8.0 0x01 0x0c 90 7.5 0x00 0x0c 91 7.0 0x01 0x0d 92 6.5 0x00 0x0d 93 6.0 0x01 0x0e 94 5.5 0x00 0x0e 95 5.0 0x01 0x0f 96 4.5 0x00 0x0f 97 4.0 0x01 0x10 98 3.5 0x00 0x10 99 3.0 0x01 0x11 100 2.5 0x00 0x11 101 2.0 0x01 0x12 102 1.5 0x00 0x12 103 1.0 0x01 0x13 104 0.5 0x00 0x13 105 0.0 0x01 0x14 === STMR Map 00 12.0 0x00 0x00 0x00 04 05 27.0 0x00 === 0x00 01 15.0 0x00 0x00 02 18.0 0x00 0x00 03 21.0 24.0 0x00 0x00 0x00 06 30.0 0x00 0x00 07 33.
VoIP Table 77 Command parameters Parameter Value Description trace_output 1–4 Trace output destination, where 1 = TTY 2 = SYSLOG 3 = File 4 = File and TTY file_pathname "string" File to output to if trace_output = 3 or 4. You can enter the entire path name or only the file name. If you enter only the file name, the default path is C:/file_name. Enclose the string in quotation marks. The following example shows command output. -> usiTraceSetOutput 1, "/C:/trace.
VoIP command reference 285 Table 78 Command parameters Parameter Value Description to_set – Message types sent to the telephone to trace, where 0 = Off 1 = Broadcast Manager messages 2 = Audio Manager messages 4 = Display Manager messages 8 = Key/Indicator Manager messages 16 = Basic Manager messages 32 = Network Manager messages 64 = Accessory Manager messages 128 = Accessory Devices messages 255 = All messages To track multiple message types but not all message types, add together the values for th
VoIP This command triggers a query to the specified IP Phone and retrieves the current levels for the specified transducer. The various gain blocks on the IP Phone have the following step sizes: • • • • • Receive (RX) CODEC gain (0.5 dB step) Tx CODEC gain (0.5 dB step) Receive (RX) DSP gain (1 dB step) Tx DSP gain (1 dB step) Sidetone gain (3 dB step) You can look up the value for each gain block in the printed output to determine the dB level on the telephone for the transducer.
VoIP command reference 287 AEC Length in number of taps = 0x00 0x80 Microphone noise threshold = 0x19 Line Delay Length = 0x01 Max Return Loss TG = 0x0c Switched Loss when AEC Off = 0x08 NormDelta = 0x0c TxREF_LEVEL Compensation when AEC Off = 0x04 TxREF_LEVEL Compensation when AEC On = 0x08 Noise Wait Counter = 0x4b APS (Audio Processing Shell) = 0x48 0x0b 0x50 0x06 0x32 0x80 0xc4 0x01 0x11 0x0c 0x57 0x08 0x40 0x00 0x24 0x07 0x02 0x89 0x28 0x00 0x00 0x4b Default Volume = 0x01 Current Volume = 0x01 Sampli
VoIP 0xc4 0x01 0x11 0x84 0x57 0x08 0x40 0x00 0x24 0x07 0x02 0x89 0x28 0x00 0x00 0x4b Default Volume = 0x01 Current Volume = 0x01 Sampling Rate = 0x00 HIP Filter = 0x00 AGC Threshold = 0x17 LST Threshold = 0x0e -> usiQueryAPB 0x03a876fc,3 value = 0 = 0x0 -> APB Number = 3 Return to Default Disabled Automatic Gain Control Disabled APB for Volume Control Enabled = 0x03 Listener Sidetone Disabled Acoustic Echo Canceller Disabled Step Size = 0x00 Max Volume = 0x08 Min Volume = 0x0b Rx Codec Gain = 0x49 Tx
VoIP command reference 289 usiQueryResetReason Syntax: usiQueryResetReason "phone IP address" Send a request to the IP Phone as to the reason for the last reset. The response from the IP Phone appears on the console. This command is supported only by IP Phone firmware Release 1.26 or later. The following table describes the command parameters. Table 80 Command parameters Parameter Value Description phone IP address "string" IP address of the IP Phone. Enclose the string in quotation marks.
VoIP 192.168.1.141 i2004 online 1 01:12:32 061-01 180060387621a f6600 C902B26 5100 Total sets = 2 value = 0 = 0x0 -> -> usiQueryResetReason "192.168.1.142" value = 0 = 0x0 -> FEB 28 15:18:17 VTM: Info 192.168.1.142: Last Reset Reason 0 (Power up) -> usiQueryResetReason "192.168.1.141" value = 0 = 0x0 -> FEB 28 15:19:01 VTM: Info 192.168.1.
VoIP command reference 291 Code Reset reason SYSLOG output message Notes 5 Hard reset: by UNISTIM from TPS (Ged.c:995) or by a DSP interrupt reset caused by SKS used to reset the phone ([mute][up][down][up][dow n][up][9][release]) or bad AB06 chip) (Ged.c:995) Hard reset by TPS – $ Hard reset: by DTEV UART DSR interrupt (DTEVuart.c:585) DTEV UART DSR interrupt Cannot be recorded, and is covered by Reset Reason 5. 7 Hard reset: by software upgrade: command had bad data (network.
VoIP Code Reset reason SYSLOG output message Notes 15 Hard Reset: by DHCP: Address failed (cl_dhcp.c:1033) DHCP: Add address failed – 16 Hard Reset: IP check: duplicated IP address (Winmgr.c:925) Duplicated IP address – 17 Hard Reset: IP check: cannot check IP address (winmgr.
VoIP command reference 293 The following table describes the data parameters printed by this command. Table 82 Data output Parameter Description General information parameters Num of sets Number of telephones with RUDP links on this card. DebugTrace On/Off indication of UNIStim message trace (see the usi commands). Tos byte Value of ToS byte sent in RUDP messages RudpWinSize Number of outstanding RUDP frames allowed before an Ack is received. Configurable in the tps.ini file.
VoIP Parameter Description SrcPort UDP port used on the TPS card for the RUDP link. DestPort UDP port used on the terminal for the RUDP link. You can modify the RudpWinSize parameter by changing the TPS.INI file. For more information, see “RUDP windowing control” (page 407). The following example shows command output.
VoIP command reference 295 The following example shows command output. -> vgwAudioTraceSettings Monitor is off value = 0 = 0x0 vgwAudioTraceAllOff Syntax: vgwAudioTraceAllOff Turn off the trace for all channels. vgwAudioTraceoff Syntax: vgwAudioTraceoff chNum Turn off the trace for the specified channel. The following table describes the command parameters.
VoIP vgwAudioTraceSetOutput Syntax: vgwAudioTraceSetOutput trace_output, "file_pathname" Assign the output destination for the trace tool. The following table describes the command parameters. Table 85 Command parameters Parameter Value Description trace_output 1–4 Trace output destination, where: 1 = TTY 2 = SYSLOG 3 = File 4 = File and TTY file_pathname "string" Specify the file to output to if trace_output = 3 or 4. Enclose the string in quotation marks.
VoIP command reference 297 -> vgwChStat 6 ###Net Stats: Base = 0x38410800######### TxUniOkCnt = 7163 - The number of unicast packets transmitted without any errors. TxMltOkCnt = 0 - The number of multicast packets transmitted without any errors. TxBrdOkCnt = 54 - The number of broadcast packets transmitted without any errors. TxDeferCnt = 7163 - The number of packets deferred upon the first transmit attempt due to a busy line.
VoIP packets with errors. RxRuntCnt = 0 - The number of frames received without SFD detection but with carrier assertion. This counter must be reset after moving to the SYM mode. RxOvfCnt = 0 - The number of receive packets not fully accepted due to receive FIFO overflow. RxShortOkCnt = 0 - The number of packets, less than 64 bytes in length, received without any error. RxShortCrcCnt = 0 - The number of packets less than 64 bytes in length, received with CRC error.
VoIP command reference 299 detected. RxSymErrCnt = 0 - The number of received packets during which PHY symbol errors were detected. uengine dsp_rx_stat (packets to core) = 552 - The number of packets that were sent to core. uengine dsp_rx_stat (MAC21440 NO error) = 7318 - The number of packets without errors. uengine dsp_rx_stat (MAC21440 error) = 0 - The number of packets with errors. uengine dsp_rx_stat (broadcast packet) = 13 - The number of broadcast packets.
VoIP = 58553 - number of voice frames that were classified as silence on a transmit side MAR 25 03:47:34 tMVX_DIM: Info TCID 6, min_jitter = 10 minimum packet interarrival time MAR 25 03:47:34 tMVX_DIM: Info TCID 6, max_jitter = 33 maximum packet interarrival time MAR 25 03:47:34 tMVX_DIM: Info TCID 6, rtp_average_jitter = 0 - RTP average packet interarrival time MAR 25 03:47:34 tMVX_DIM: Info TCID 6, tx_grant_sync_drop = 0 - Number of frames dropped to align with a packet sync MAR 25 03:47:34 tMVX_DI
VoIP command reference 301 0 - number of dropped packets with invalid RX SSRC MAR 25 03:47:34 tMVX_DIM: Info TCID 6, invalid_payload_co unt = 0 - number of dropped packets with invalid RX payload type MAR 25 03:47:34 tMVX_XSPY: Info 0000120290 - DIM: 1:2, Tx=’GET_VP_STAT’(65) MAR 25 03:47:34 tMVX_XSPY: Info 0000120290 - DIM: 1:2, Rx ’GET_VP_STAT’(65) Len=21 MAR 25 03:47:34 tMVX_DIM: Info TCID 6, avg_playout_delay = 24 - Average delay of VPU FIFO (in ms) MAR 25 03:47:34 tMVX_DIM: Info TCID 6, lost_packet_c
VoIP Parameter Value Description When state = 2, a message prints each time packet loss is detected indicating the number of packets were lost at that moment. The call is identified by channel number. Changes to the state parameter are lost on power cycle or card reboot. The following example shows the output when state is equal to 1. VGMC> vgwPLLog 1 value = 0 = 0x0 VGMC> SEP 22 11:05:47 tRTP: Info channel 0 disconnected from 47.147.75.81, lost 6, total 430, precentageLost 1.
VoIP command reference 303 Table 87 Command parameters Parameter Value Description trace_output 1–4 Trace output destination, where 1 = TTY 2 = SYSLOG 3 = File 4 = File and TTY file_pathname "string" Specify the file to print to if trace_output = 3 or 4. Enclose the string in quotation marks. You can enter the entire path name, or the file name only. If you enter only the file name, the default path is C:/file_name. The following example shows command output. vgwTraceSetOutput 3, "trace.
VoIP which card to collect gateway statistics (for example, packet loss). You can determine the same information from the Call Server using the TRAC/TRAK command in LD 80. Note: IP Phone to IP Phone calls do not appear because they do not use gateway channels. However, if an IP Phone is in a conference call (even with other IP Phones), a gateway channel is used for each telephone (because a TDM conference bridge is used). The following table describes the command parameters.
VoIP command reference 305 The following example shows command output on the ITG-P card. VGMC> vgwShow Chan ChanState DspMode Codec Tn Reg AirTime rxTsap txTsap ---- ---------- --------- ---------- ------ --- -------------------------- -------------------0 Busy Voice G.711-20 0x0008 yes 11 10.1.1.2:5200 10.1.1.4:5200 1 Busy Voice G.711-20 0x0009 yes 11 10.1.1.2:5202 10.1.1.5:5200 2 Busy Voice G.711-20 0x000a yes 11 10.1.1.2:5204 10.1.1.6:5200 value = 3220 = 0xc94 VGMC> vgwShow "10.1.1.
VoIP When the IP address is found in the list of voice Gateway channels for a card other than where you entered the command, the voice gateway channel information for the first occurrence is returned plus a count of the number of times the IP address occurs in that card list. Multiple instances can occur when the customer network is configured so that multiple phones are behind a NAT device that shares the public IP address of the device.
VoIP command reference This command turns off the trace for all channels. The following example shows command output. -> vgwTraceAllOff value = 0 = 0x0 vgwTraceHelp Syntax: vgwTraceHelp This command displays the CLIs associated with the trace tool and describes each CLI parameter. vgwTraceOff Syntax: vgwTraceOff chNum This command turns off the trace for the specified channel. The following table describes the command parameters.
VoIP Parameter Value Description 1 = A07 Message Tracing 2 = Audio Message Tracing 4 = Registration Message Tracing The following example shows command output. -> vgwTraceOn 1,1 value = 0 = 0x0 vgwTraceSetOutput Syntax: vgwTraceSetOutput trace_output, "file_pathname" Assign the output destination for the trace tool. The following table describes the command parameters.
VoIP command reference 309 Table 93 Command parameters Parameter Value Description file_pathname IPAddr "string" Public IP address of the IP Phone. Enclose the string in quotation marks. The following example shows command output. -> vtmUMSDownload "147.11.215.136" value = 0 = 0x0 -> 21/01/04 14:20:09 LOG0006 UMS: decision-bless "147.11.215.
VoIP Access the OS shell from the the VGMC or the pdt> prompt on the Signaling Server. The following example shows command output on the Signaling Server. pdt> vxshell -> The following example shows command output on the VGMC. VGMC> vxshell login: pdt2 password: Welcome to the VxWorks Shell WARNING: Data entry errors in this shell could cause loss of service. Use itgShell to return to the ITG shell.
VoIP command reference 311 wapTraceOn Syntax: wapTraceOn "phoneIPAddress" Turn on the hidden trace for a specific IP Phone (or more than one). The log is written into the /u/trace directory with the file name wap.log. The following example shows command output. -> wapTraceOn "47.11.216.186" value = 789305530 = 0x2f0bd8ba wapTraceVerboseSet Syntax: wapTraceVerboseSet mode This command allows WAP to print on-screen any document it receives from the application server.
VoIP METHOD: get POSTDATA name=Jicheng,Zhou&number=3904 FORMMENU: 0 ACTINPUT: 0 SIZEOFPO: 32 HCONTROL: 0x0 -------- Input Elements----------VAR: name TYPE: 0 VAL: Jicheng,Zhou TXT: Enter Name: MAXLEN: 24 POST: name=Jicheng,Zhou HCONTR: 0xad9c784 PINPUT: 0xad939b8 VAR: number TYPE: 6 VAL: 3904 TXT: Enter Name: MAXLEN: 31 POST: number=3904 HCONTR: 0x0 PINPUT: 0xadcea webClientShow Syntax: webClientShow Print statistics for the web client. The following example shows command output.
VoIP command reference 313 The following table describes the command parameters. Table 96 Command parameters Parameter Value Description key 0, 1 Specify a component of the Telogy code, where 0 = All 1 = Root The recommended value is 0.
VoIP OCT 23 11:29:28 tMVX_XSPY: Info ’TONE_DETECT’(101) Len= 5 OCT 23 11:29:33 tMVX_XSPY: Info Tx=’STATUS_REQUEST’(8) OCT 23 11:29:33 tMVX_XSPY: Info ’TONE_DETECT’(101) Len= 5 OCT 23 11:29:33 tMVX_XSPY: Info Tx=’STATUS_REQUEST’(8) OCT 23 11:29:33 tMVX_XSPY: Info ’TONE_DETECT’(101) Len= 5 OCT 23 11:29:34 tMVX_XSPY: Info Tx=’STATUS_REQUEST’(8) OCT 23 11:29:34 tMVX_XSPY: Info ’TONE_DETECT’(101) Len= 5 OCT 23 11:29:34 tMVX_XSPY: Info Tx=’STATUS_REQUEST’(8) OCT 23 11:29:34 tMVX_XSPY: Info ’TONE_DETECT’(101
VoIP command reference 315 poll period set to 4 msecs OCT 23 11:26:22 tMVX_XSPY: Info 0083633324 - DIM: 0:0, Tx=’DTMF_REL_ENABLE’(40) OCT 23 11:26:22 tMVX_XSPY: Info 0083633326 - DIM: 0:0, Tx=’DTMF_MODE’(2) detect mode=0x0 OCT 23 11:26:22 tMVX_XSPY: Info 0083633328 - DIM: 0:0, Tx=’VOICE_MODE’(11) ttu_enable=0, start_mark=0, t_tone=0, t_s1=0, t_s1s2=0, seq_S1=0, seq_S2=0 OCT 23 11:26:22 tMVX_XSPY: Info 0083633330 - DIM: 0:0, Tx=’EC_CONTROL’(3) Len=12 valid_bitfield=0x1c,tail_len=0 ,noise_lev=0, config_bits
VoIP Tx=’STATUS_REQUEST’(8) OCT 23 11:26:23 tMVX_XSPY: Info 0083633454 - DIM: 3:*, Rx ’TONE_DETECT’(101) Len= 5 Releasing the call: -> OCT 23 11:29:17 tMVX_XSPY: Info 0083720618 - DIM: 0:0, stat req cmd=65 clear=0 OCT 23 11:29:17 tMVX_XSPY: Info 0083720618 - DIM: 0:0, stat req cmd=66 clear=0 OCT 23 11:29:17 tMVX_XSPY: Info 0083720618 - DIM: 0:0, stat req cmd=67 clear=0 OCT 23 11:29:17 tMVX_XSPY: Info 0083720620 - DIM: 0:0, Tx=’GET_VP_STAT’(65) OCT 23 11:29:17 tMVX_XSPY: Info 0083720620 - DIM: 0:0, Rx
VoIP command reference 317 Tx=’GET_RXTX_STAT’(67) clear=0x0 OCT 23 11:29:17 tMVX_XSPY: Info 0083720624 - DIM: 0:0, Rx ’GET_RXTX_STAT’(67) Len=29 OCT 23 11:29:17 tMVX_XSPY: Info 0083720624 - DIM: 0:0 MGB_DM_GET_RXTX_STAT OCT 23 11:29:17 tMVX_DIM: Info TCID 0, rx_packet_count = 17446 OCT 23 11:29:17 tMVX_DIM: Info TCID 0, tx_packet_count = 17456 OCT 23 11:29:17 tMVX_DIM: Info TCID 0, silence_packet_count =0 OCT 23 11:29:17 tMVX_DIM: Info TCID 0, min_jitter = 5 OCT 23 11:29:17 tMVX_DIM: Info TCID 0, max_jitt
VoIP Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. MGC command reference The commands and variables in this section are listed in alphabetical order. dbhwshow Syntax: dbhwshow Display the model and revision numbers for installed DBs. The following example shows command output. oam> dbhwshow DB1 model and revision no: NTDW62AA diskshow Syntax: diskshow Display the total, used, and available disk space on the internal flash card. The following example shows command output. oam> diskshow Partition /p Total: 49.00MB Used: 37.26MB Avail: 11.
MGC command reference Display the information currently showing on the four-character faceplate display. If the display cycles through multiple messages, all messages are shown. The following example shows command output. oam> displayshow 020 0 dspnumshow Syntax: dspnumshow status Display the number of DSP channels for each DSP DB in the specified mode. The following table describes the command parameters.
dsplooptest 321 The following example shows command output. oam> dspchanstateshow Card No.: 11 Channels: 0 1 2 3 4 5 6 7 Idle Idle Idle Idle Idle Idle Idle Idle Channels: 8 9 10 11 12 13 14 15 Idle Idle Idle Idle Idle Idle Idle Idle Channels: 16 17 18 19 20 21 22 23 Idle Idle Idle Idle Idle Idle Idle Idle Channels: 24 25 26 27 28 29 30 31 Idle Idle Idle Idle Idle Idle Idle Idle dsphwcheck Syntax: dsphwcheck Perform a basic DSP hardware diagnostic check, testing for any hardware failures.
MGC command reference Table 98 Command parameters Parameter Value Description card1, card2 – Cards on which to test channels. Disable the cards in Call Server LD 32 before using the dsplooptest command. channel1, channel2 – Channels to test. Ensure that the channels reside on the same physical DSP device. The following example shows command output.
ethportmirror Table 99 Command parameters Parameter Value Description to port 2–7 Port used for mirroring. Disable this port by using the ethportdisable command before you can use this port for port mirroring. Use a port that is not in use (no TLAN or ELAN traffic). from port 0–9 Port to mirror The following example shows command output.
MGC command reference 0x17=0x0080 -Port 7 receives from 7 0x18=0x0100 -Port 8 receives from 8 0x19=0x0200 -Port 9 receives from 9 Current vlan table number is 1 Dual homing is disabled. Carrier detected on ports 3 6 Port 2 is running at 10 Mbps half duplex. Port 3 is running at 100 Mbps half duplex. Port 4 is running at 10 Mbps half duplex. Port 5 is running at 10 Mbps half duplex. Port 6 is running at 100 Mbps full duplex. Port 7 is running at 10 Mbps half duplex.
ethportshow 0x13=0x2123 0x14=0x1240 0x15=0x2183 0x16=0x1210 0x17=0x2123 0x18=0x20a3 0x19=0x1050 -Port 3 sends to -Port 4 sends to -Port 5 sends to -Port 6 sends to -Port 7 sends to -Port 8 sends to -Port 9 sends to 0 6 0 4 0 0 4 0x10=0x0001 0x11=0x0002 0x12=0x0044 0x13=0x0088 0x14=0x0010 0x15=0x0020 0x16=0x0044 0x17=0x0088 0x18=0x0100 0x19=0x0200 -Port 0 receives -Port 1 receives -Port 2 receives -Port 3 receives -Port 4 receives -Port 5 receives -Port 6 receives -Port 7 receives -Port 8 receives -Port
MGC command reference CT: CT 2T: 2T T: T ethspeedshow Syntax: ethspeedshow Display the port speed and duplex setting of the embedded Ethernet switch currenlty running. The following example shows command output. oam> ethspeedshow vlanPHYResolvedPrint:port 2 cmd 851 retval 50 Auto-negotiation is not complete for port 2! Port 2 is running at 10 Mbps half duplex. vlanPHYResolvedPrint:port 3 cmd 871 retval 50 Auto-negotiation is not complete for port 3! Port 3 is running at 10 Mbps half duplex.
mgcdbshow The following example shows command output. oam> isecIpsecShowIf IPSec has not been intialized macshow Syntax: macshow Display all MAC addresses associated with the Ethernet ports (both internal and external) on the embedded Ethernet switch. The following example shows command output. oam> macshow ELAN : 00:13:65:ff:ed:a2 TLAN : 00:13:65:ff:ed:a3 DB1 : 00:13:65:ff:ed:73 DB2 : NOT AVAILABLE memshow Syntax: memshow Display the total, used, and available RAM memory on the card.
MGC command reference oam> mgcdbshow 11 Initialized : 1 Type : EXUT TLAN DSP IP : 10.10.10.65 Card TN : 20 0 11 Card State : ENBL Uptime : 2 days, 19 hours, 49 mins, 28 secs (244168 secs) Codecs : G711Ulaw(default), G711Alaw, G729A, G711CC, T38FAX mgcinfoshow Syntax: mgcinfoshow Display basic information about the MGC, including IP addresses, uptime, registration status, and superloop information. The following example shows command output. oam> mgcinfoshow Registration Status: Registered on 47.11.
ommshow 329 Active ELAN port: Port 6 = 1E Second from bottom face plate connector ELAN port designator: 1E ELAN set to auto negotiate. ELAN security Disabled mspversionshow Syntax: mspversionshow Display MSP Device type, ARM code, Voice DSP Revision, and T.38 version. The following example shows command output. oam> mspversionshow MSP Device 0 (TnC): Device Type : M82515 Device Rev.
MGC command reference ChanPkt_Lost: 0.00 ChanLatency_Avg: 0.
ommshow 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Unit Call Attempts Success Fails ---- ------------------------------------------00 0 0 0 01 0 0 0 02 0 0 0 03 0 0 0 04 0 0 0 05 0 0 0 06 0 0 0 07 0 0 0 08 0 0 0 09 0 0 0 10 0 0 0 11 0 0 0 12 0 0 0 13 0 0 0 14 0 0 0 Nortel Communication Server 1000 Troubleshooting Gu
MGC command reference 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Unit Call Attempts Success Fails ---- ------------------------------------------00 0 0 0 01 0 0 0 02 0 0 0 03 0 0 0 04 0 0 0 05 0 0 0 06 0 0 0 07 0 0 0 08 0 0 0 09 0 0 0 10 0 0 0 11 0 0 0 12 0 0 0 13 0 0 0 14 0 0 0 15 0 0 0 16 0 0 0 17 0 0 0 18 0 0 0 19 0 0 0 20 0 0 0 21 0 0 0 22 0 0 0 23 0 0 0 24 0 0 0 25 0 0 0 Nortel Communication
rmonstatresetall 26 27 28 29 30 31 0 0 0 0 0 0 333 00 00 00 00 00 00 - VGW Call Status (Since the system is up) Total VGW Call Attempts: 0 Total VGW Call Success: 0 Total VGW Call Failures: 0 Size of buffer 7281 rmonstatreset Syntax: rmonstatreset Reset all RMON statistics counters for a port on the embedded Ethernet switch. The following example shows command output.
MGC command reference Statistics counters have been reset for port 5 Port 5 = CT Second from top face plate connector for CPPM only Statistics counters have been reset for port 6 Port 6 = 1E Second from bottom face plate connector Statistics counters have been reset for port 7 Port 7 = 2T Bottom face plate connector Statistics counters have been reset for port 8 Port 8 = MSP Internal Statistics counters have been reset for port 9 Port 9 = CSP Internal rmonstatshow Syntax: rmonstatshow port Display th
rmonstatshowall 335 IN255OCTETS = 130 IN511OCTETS = 7 IN1023OCTETS = 2 INMAXOCTETS = 0 JABBER = 0 OVERSIZE = 0 INDISCARDS = 0 INFILTERED = 0 Egress statistics for port 3.
MGC command reference Total good frames transmitted = 0 vlanStatPrint: writing data d000 register = 1b address = 1d Ingress statistics for port 0. INUNICASTS = 0 INBROADCASTS = 0 INPAUSE = 0 INMUILICASTS = 0 INFCSERR = 0 ALIGNERR = 0 INGOODOCTETS = 0 INBADOCTETS = 0 UNDERSIZE = 0 FRAGMENTS = 0 IN64OCTETS = 0 IN127OCTETS = 0 IN255OCTETS = 0 IN511OCTETS = 0 IN1023OCTETS = 0 INMAXOCTETS = 0 JABBER = 0 OVERSIZE = 0 INDISCARDS = 0 INFILTERED = 0 Egress statistics for port 0.
rmonstatshowall 337 =============================== Port 1 ================== ============= Statistics for port 1: Port 1 = DB1 Internal Total good frames received = 1199 Total good frames transmitted = 8228 vlanStatPrint: writing data d001 register = 1b address = 1d Ingress statistics for port 1.
MGC command reference SINGLE = 0 DEFERRED = 0 OUTFILTERED = 0 OUTDISCARDS = 0 =============================== Port 2 ================== ============= Statistics for port 2: Port 2 = 1(ELAN) Back plane Total good frames received = 0 Total good frames transmitted = 0 vlanStatPrint: writing data d002 register = 1b address = 1d Ingress statistics for port 2.
rmonstatshowall 339 OUT1023OCTETS = 0 OUTMAXOCTETS = 0 COLLISIONS = 0 LATE = 0 EXECESSIVE = 0 multiple = 0 SINGLE = 0 DEFERRED = 0 OUTFILTERED = 212 OUTDISCARDS = 0 =============================== Port 3 ================== ============= Statistics for port 3: Port 3 = 2(TLAN) Back plane Total good frames received = 0 Total good frames transmitted = 0 vlanStatPrint: writing data d003 register = 1b address = 1d Ingress statistics for port 3.
MGC command reference OUTFCSERR = 0 OUTOCTETS = 0 OUT64OCTETS = 0 OUT127OCTETS = 0 OUT255OCTETS = 0 OUT511OCTETS = 0 OUT1023OCTETS = 0 OUTMAXOCTETS = 0 COLLISIONS = 0 LATE = 0 EXECESSIVE = 0 multiple = 0 SINGLE = 0 DEFERRED = 0 OUTFILTERED = 212 OUTDISCARDS = 0 =============================== Port 4 ================== ============= Statistics for port 4: Port 4 = CE Top face plate connector for CPPM only Total good frames received = 0 Total good frames transmitted = 0 vlanStatPrint: writing data d004
rmonstatshowall 341 Egress statistics for port 4.
MGC command reference IN511OCTETS = 0 IN1023OCTETS = 0 INMAXOCTETS = 0 JABBER = 0 OVERSIZE = 0 INDISCARDS = 0 INFILTERED = 0 Egress statistics for port 5.
rmonstatshowall 343 INBADOCTETS = 0 UNDERSIZE = 0 FRAGMENTS = 0 IN64OCTETS = 1706931 IN127OCTETS = 959311 IN255OCTETS = 509510 IN511OCTETS = 67421 IN1023OCTETS = 11984 INMAXOCTETS = 117 JABBER = 0 OVERSIZE = 0 INDISCARDS = 0 INFILTERED = 110962 Egress statistics for port 6.
MGC command reference INBROADCASTS = 66698 INPAUSE = 0 INMUILICASTS = 0 INFCSERR = 0 ALIGNERR = 0 INGOODOCTETS = 4268672 INBADOCTETS = 0 UNDERSIZE = 0 FRAGMENTS = 0 IN64OCTETS = 66698 IN127OCTETS = 0 IN255OCTETS = 0 IN511OCTETS = 0 IN1023OCTETS = 0 INMAXOCTETS = 0 JABBER = 0 OVERSIZE = 0 INDISCARDS = 0 INFILTERED = 0 Egress statistics for port 7.
rmonstatshowall 345 Total good frames received = 6870 Total good frames transmitted = 2558 vlanStatPrint: writing data d008 register = 1b address = 1d Ingress statistics for port 8.
MGC command reference =============================== Port 9 ================== ============= Statistics for port 9: Port 9 = CSP Internal Total good frames received = 42205 Total good frames transmitted = 64233 vlanStatPrint: writing data d009 register = 1b address = 1d Ingress statistics for port 9.
swversionshow 347 EXECESSIVE = 0 multiple = 0 SINGLE = 0 DEFERRED = 0 OUTFILTERED = 0 OUTDISCARDS = 0 Removing the CSP to make MGC boot from Gold Image Steps to Put the Gold Image • • FTP the file “mainos.st.Z” to “/u” Directory Execute the command copyImageToFlash "mainos.st.Z", 4 Commands to remove the CSP and make it bootable from Gold Image • • Execute the command diskFormat all Execute the command MGCIPClear After one reboot, MGC boots with Gold Image (like brand new card from Factory).
MGC command reference FPGA: MGCFAA08 APPLICATION: MGCAAA02 DB1: DSP2AA05 DB2: NONE testalarm Syntax: testalarm Send an SNMP trap. The following example shows command output. oam> testalarm setting up alarm structure Calling snmpTrap SNMP traps are successfully sent oam> version VxWorks (for Chagall) version 5.5.1. Kernel: WIND version 2.6. Made on Feb 2 2007, 03:42:05. Boot line: ata=0,0(0,0):/p/mainos.sys e=47.11.214.83:ffffff00 g=47.11.214.
vgwcardshow 349 The following example shows command output. oam> vgwcardshow 11 VGW Service is: Enabled Chan ChanState DspMode Codec Tn Reg AirTime rxTsap txTsap RFC 2833 SRTP ---- ---------- --------- ---------- ------ --- -------------------------- -------------------- -------------------------32 Idle Closed n/a 0x142c yes 0 0.0.0.0:0000 0.0.0.0:0000 Rx n/a Tx n/a Enabled 33 Idle Closed n/a 0x142d yes 0 0.0.0.0:0000 0.0.0.0:0000 Rx n/a Tx n/a Enabled 34 Idle Closed n/a 0x142e yes 0 0.0.0.0:0000 0.0.0.
MGC command reference n/a Tx n/a Enabled 51 Idle Closed n/a 0x152f yes n/a Tx n/a Enabled 52 Idle Closed n/a 0x156c yes n/a Tx n/a Enabled 53 Idle Closed n/a 0x156d yes n/a Tx n/a Enabled 54 Idle Closed n/a 0x156e yes n/a Tx n/a Enabled 55 Idle Closed n/a 0x156f yes n/a Tx n/a Enabled 56 Idle Closed n/a 0x15ac yes n/a Tx n/a Enabled 57 Idle Closed n/a 0x15ad yes n/a Tx n/a Enabled 58 Idle Closed n/a 0x15ae yes n/a Tx n/a Enabled 59 Idle Closed n/a 0x15af yes n/a Tx n/a Enabled 60 Idle Closed n/a 0x15e
vgwshowall 351 vgwshowall Syntax: vgwshowall Display information about all channels. The following example shows command output. oam> vgwshowall VGW Service is: Enabled Chan ChanState DspMode Codec Tn Reg AirTime rxTsap txTsap RFC 2833 SRTP ---- ---------- --------- ---------- ------ --- -------------------------- -------------------- -------------------------32 Idle Closed n/a 0x142c yes 0 0.0.0.0:0000 0.0.0.0:0000 Rx n/a Tx n/a Enabled 33 Idle Closed n/a 0x142d yes 0 0.0.0.0:0000 0.0.0.
MGC command reference n/a Tx n/a Enabled 48 Idle Closed n/a 0x152c yes n/a Tx n/a Enabled 49 Idle Closed n/a 0x152d yes n/a Tx n/a Enabled 50 Idle Closed n/a 0x152e yes n/a Tx n/a Enabled 51 Idle Closed n/a 0x152f yes n/a Tx n/a Enabled 52 Idle Closed n/a 0x156c yes n/a Tx n/a Enabled 53 Idle Closed n/a 0x156d yes n/a Tx n/a Enabled 54 Idle Closed n/a 0x156e yes n/a Tx n/a Enabled 55 Idle Closed n/a 0x156f yes n/a Tx n/a Enabled 56 Idle Closed n/a 0x15ac yes n/a Tx n/a Enabled 57 Idle Closed n/a 0x15a
. Call Server commands This section lists commands you can enter from the Call Server overlays. LD 32 Access the following commands in LD 32. ECNT CARD Syntax: ECNT CARD Print the number of registered and unregistered IP Phones for the specified card. If you specify the customer, the count is specific to that customer. Otherwise, the count is across all customers. If you enter no parameters, the count prints for all zones. The following table describes the command parameters.
Call Server commands Number of Unregistered Ethersets: 27 .ecnt card << Card 61 >> Number of Registered Ethersets: 7 Number of Unregistered Ethersets: 9 << Card 62 >> Number of Registered Ethersets: 0 Number of Unregistered Ethersets: 5 << Card 64 >> Number of Registered Ethersets: 0 Number of Unregistered Ethersets: 23 . ECNT ZONE Syntax: ECNT ZONE Prints the number of registered and unregistered IP Phones for the specified zone.
LD 32 355 ENLC/DISC/DISI Syntax: ENLC DISC DISI The ENLC and DISC commands enable or disable gateway channels across an entire Voice Media Gateway Card (VGMC). These commands are also useful to troubleshoot card lockup problems. This command is sent to the VGMC processor. You can determine the state of the card processor based on the response. The DISI command disables the card when all channels are idle.
Call Server commands .stat 2 00 = UNIT 00 = DSBL (TRK)(TIE ) 01 = UNIT 01 = DSBL (TRK)(TIE ) ...one line for each channel... 23 = UNIT 23 = DSBL (TRK)(TIE ) ENLU/DISU Syntax: ENLU DISU Enables or disables the specified unit on the VGMC. Use this command to troubleshoot problems with gateway calls. You can force a test call to use a specific set of channels by disabling the others. The following table describes the command parameters.
LD 32 357 Table 107 Command parameters Parameter Value Description card TN lsc Terminal Number of the card The following example shows command output. .idc 2 => NTVQ55AA R06 NNTMET08DB85 200047 IDU Syntax: IDU Print the telephone identification information. Use this command to determine the VGMC or Signaling Server to which an IP Phone is currently registered. You can also use this command to debug card lockup problems.
Call Server commands STAT Syntax: STAT This command provides the status of one or all units on a specified VGMC or of a particular VTN. The following table describes the command parameters. Table 109 Command parameters Parameter Value Description card or unit TN lsc lscu Terminal Number The following example shows output for the VGMC or units. .stat 2 0 IDLE .stat 2 00 = UNIT 00 = IDLE (TRK)(TIE ) 01 = UNIT 01 = IDLE (TRK)(TIE ) ...one line for each unit...
LD 80 359 Trace calls associated with the TN. Use this command to determine which gateway channel an IP Phone is connected to or which IP Phone a gateway channel is connected to. Use TRAC on Large Systems and TRAK on Small Systems. The following table describes the command parameters. Table 110 Command parameters Parameter Value Description TN lscu Terminal Number The following example shows command output. .
Call Server commands KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY 4 NUL IDLE 5 NUL IDLE 6 NUL IDLE 7 NUL IDLE 8 NUL IDLE 9 NUL IDLE 10 NUL IDLE 11 NUL IDLE 12 NUL IDLE 13 NUL IDLE 14 NUL IDLE 15 NUL IDLE 16 NUL IDLE 17 TRN IDLE 18 AO6 IDLE 19 CFW IDLE 20 RGA IDLE 21 PRK IDLE 22 RNP IDLE 23 NUL IDLE 24 PRS IDLE 25 CHG IDLE 26 CPN IDLE 27 NUL IDLE 28 NUL IDLE 29 NUL IDLE 30 NUL IDLE 31 NUL IDLE .
LD 80 361 NONE QUEU DIAL CALL ID 727 900 TRIP Syntax: TRIP Trace an IP address. The following example shows the output for an IP Phone with IP address 47.166.135.53 in IDLE mode. >ld 80 TRA000 .trip 47.166.135.
Call Server commands KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 NUL NUL NUL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE The following example shows the output for an IP
LD 80 KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY 1 NUL IDLE 2 MSB IDLE 3 NUL IDLE 4 NUL IDLE 5 HNDO IDLE 6 NUL IDLE 7 NUL IDLE 8 NUL IDLE 9 NUL IDLE 10 NUL IDLE 11 ADL IDLE 12 NUL IDLE 13 NUL IDLE 14 NUL IDLE 15 NUL IDLE 16 MWK IDLE 17 TRN IDLE 18 AO6 IDLE 19 CFW IDLE 20 RGA IDLE 21 PRK IDLE 22 RNP IDLE 23 NUL IDLE 24 PRS IDLE 25 CHG IDLE 26 CPN IDLE 27 NUL IDLE 28 A
Call Server commands KEY KEY KEY KEY KEY KEY KEY KEY KEY 47 48 49 50 51 52 53 54 55 ADL ADL ADL ADL ADL ADL ADL ADL ADL IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE The following example shows the output for an IP Phone with IP address 47.166.135.53 with call established. .trip 47.166.135.53 VTN 096 0 03 07 KEY 0 SCR MARP ACTIVE VTN 096 0 03 07 ORIG VTN 096 0 03 07 KEY 0 SCR MARP CUST 0 DN 3614 TYPE 1230 MEDIA ENDPOINT IP: 47.166.135.
LD 117 KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY KEY 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 TRN AO6 CFW RGA PRK RNP NUL PRS CHG CPN NUL ADL NUL NUL NUL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE IDLE ID
Call Server commands STIP The STIP command has seven variations that print IP Phone–related IP information that requires modification: • STIP TN Display the Resource Locator Module information for the specified TN or group of TNs. • STIP TYPE Display the Resource Locator Module information for the specified TN type. • STIP ZONE Display the Resource Locator Module information for the specified zone.
LD 117 367 In the printed output for this command, the public IP address and port for the signaling appear in the SIGNALING IP column. For NAT telephones, the private IP address for the signaling appears below it in parentheses. The following example shows command output. => stip tn 61 0 TN type HWID STATUS HOSTIP SIGNALING IP CODEC BDWITH 61 0 0 0 i2004 MAC: REG 47.11.216.49 30.1.1.
Call Server commands PRT The PRT command has two variations that print IP Phone-related IP information that requires modification: • PRT IPDN Print DNs associated with an IP Phone public IP address for signaling. • PRT DNIP Print IP addresses associated with a DN. The following example shows the output for the PRT IPDN command (the public IP address and port are printed followed by the private IP address and port in parentheses). => prt ipdn 30.1.1.100 Signaling IP 30.1.1.
LD 117 369 TN Type Key Signaling IP Address Media IP Address Zone Status ------------------------------------------------------------------------------------------061-00 i2004 01 SCR 30.1.1.10:5000 30.1.1.10:5200 000 REG => prt dnip 2041 CUST 00 DN 2041 TN Type Key Signaling IP Address Media IP Address Zone Status -------------------------------------------------------------------------------------------061-01 i2004 01 SCR 30.1.1.100:1250 30.1.1.100:1252 000 REG (192.168.1.13) (192.168.1.
Call Server commands => stat ip type i2004 TN type HWID STATUS HOSTIP SIGNALING IP CODEC BDWITH 61 0 0 0 i2004 MAC: REG 47.11.216.49 30.1.1.10:5000 - 0 1800603876c79d6600 G711u noVAD 1904 G711a noVAD 1904 G729AB 470 61 0 0 1 i2004 MAC: REG 47.11.216.50 30.1.1.100:1250 - 0 180060387638e06600 (192.168.1.13) G711u noVAD 1904 G711a noVAD 1904 PDT commands You can run the PDT commands at the PDT shell on the Call Server.
PDT commands 371 rlmShow Syntax: rlmShow TN Display information from the Resource Locator Module (RLM) about an administered VGMC gateway channel and Internet terminal device. Use this command to check that all gateway channels and IP Phones associated with a VGMC node display the same list of codecs. If the same codec lists do not appear, it is likely that the Card Properties was not downloaded from EM to all cards in that node.
Call Server commands uZoneShow Syntax: uZoneShow zone Display the amount of intra- (IN) and inter- (OUT) zone bandwidth used for the specified zone. Print the same bandwidth usage data as that printed by LD 117. The following example shows command output.
Attendant Monitoring Tool in PDT • • 373 customer service (DAY or NITE SRVC) attendant number and key pressed (NITE key or Position Busy key) on the attendant causing the customer to move into DAY or NITE service. The following example shows command output. pdt> attnMonOn ATTN Monitor is on value = 0 = 0x0 Any change in the status of attendant DIAG200 DIAG0200: CUST# ATTN#OUT SRVC
Call Server commands The sl1crShow command has the following variations that provide Call Register Monitoring: • sl1crShow Print the number of Call Registers for various nonzero MAINPM values, repeating at the specified interval (in seconds). • sl1crShow Print the number of Call Registers with the specified mainpm and auxpm, and repeated at the specified interval (in seconds). • sl1crShowStop Deactivate commands 2, 3, and 4.
VNS BUG ERR debug tool in PDT 375 The status will keep printing after every 10 seconds. pdt>sl1crShow 12 5 MAINPM = SPECIAL AUXPM NCR AML_MAINT 1 PRA_MSG_CR 2 PRA_ROSE_CR 2 Total AUXPM CR Count = 5 value = 0 = 0x0 The status will keep printing after every 5 seconds. pdt>sl1crShow 12 37 15 MAINPM = SPECIAL AUXPM = AML_MAINT The Call Register count = 1 value = 0 = 0x0 The status will keep printing after every 15 seconds.
Call Server commands The vnsdebug command has the following variations that provide VNS debugging: • vnsdebug Print the current status of the vnsdebug command. • vnsdebug ? or vnsdebug help or vnsdebug Print help on how to use the vnsdebug command. • vnsdebug off Turn off enhanced VNS BUG/ERR printing. • vnsdebug on Turn on enhanced VNS BUG/ERR printing on the TTY.
VNS BUG ERR debug tool in PDT 377 BUG5182 + 107C6218 107C37B4 107C33A2 107C26EA 107BEFCA BUG5182 + 10F3E804 104113DE 104105A0 1040FE02 1040F456 BUG5182 + 106EFDA0 106EF6E4 106E96EA 106E4D36 110C66C4 BUG5182 + 110C61F4 110C610A 110C5D80 110C0D52 110BA26E BUG5182 1=00164CB3 00000607 00008218 00001548 00000000 0 00000000 0000000 0000 0000 0 2000 00000084 0000AAA2 00000000 00000000 00000000 00000000 00000000 BUG5182 2=00000259 00000000 BUG5182 5=000001A1 00000002 00008300 00000000 00000000 00000000 00000000 0
Call Server commands 00000000 BUG5182 VNS_ORIG_INDEX:CRPTR=00000259 VNS_TER_INDEX:CRPTR=00000000 BUG5182 VDNBLOCK: 000001A1 00000002 000082FF 00000000 00000000 00000000 00000000 00167E43 00166393 001671DF 0016ACC6 0016ACBB ERR5427 107FCBD2 20D991F6 20D9127E 20D907CE 20D95D02 ERR5427 + 20D903E0 10BB0C62 10BA22EA 10B9278C 10B8F6E2 ERR5427 + 10B8F602 10B8F5B0 10B8524E 109215E0 10920232 ERR5427 + 109200C2 108FB442 108FAC24 107D342E 107C7DFE ERR5427 + 107C6218 107C37B4 107C33A2 107C26EA 107BEFCA ERR5427 +
umcUtility command in PDT 379 0 Print this help menu 1 0 Print profile summary 1 1 Dump slot info and profile summary 2 0 Turn off debug print 2 1 Turn on debug print 3 slot Print details of a slot 4 Print non-empty slots (warning: this may take some time depending on the size of the data) 5 “DN” Search for a mobile DN DN must be specified in quotes & must be same as programmed in UXID prompt in LD11 / LD20.
Call Server commands slot slot slot slot slot slot [6013] count [1] [6016] count [1] [6521] count [1] [7279] count [1] [7603] count [1] [7608] count [1] User database profile statistics: Number of users = 15 Number of slots used = 15 Max count for a slot = 1 Slot with the max count = 510 Slot Count Distribution: [7904] slot(s) have [0] users [15] slot(s) have [1] users Database info: User Database Headpointer = [0x1055b8e8] Current User Count = [15] Debug flag @ [0x218be90] or SL1 [0x77a4] = [0x0] v
. IP Phones Special Key Sequences Use special key sequences (SKS) to retrieve information about IP Phones. You can also reset the IP Phone without unplugging the power supply. After most of these commands, the display remains in a suspended condition. To return the display to normal, press the Services key twice. Manual Configuration Display The Telephone Options menu on the Services key has a command that displays the Set Info.
IP Phones MAC Display When the IP Phone powers up, it displays a Nortel Networks prompt for approximately four seconds. After this prompt appears, you have approximately 1.5 seconds to press the first three softkeys, which are directly below the LCD, in order from left to right (1,2,3), followed by the Up Arrow navigation key.
UNIStim 3.0 383 The current RUDP state appears, and one softkey is available to switch the state and another to exit. UNIStim 3.0 Use the following troubleshooting suggestions for UNIStim 3.0. Enhanced diagnostics With the IP Phone enhanced diagnostics feature, you can locate, examine, and eliminate problems in the UNIStim IP Phone systems. This feature can be used both locally and remotely. This feature provides two functions. First it detects and logs errors, and can recover the telephone.
IP Phones PDT> Table 100 PDT commands Command Function pdthelp Print pdt shell help setLogLevel Set log level, Critical: 1, Major: 2, Minor: 3, Info: 4 setRecoveryLevel Set recovery level, Critical: 1, Major: 2, Minor: 3 Command Function printLogLevel Print current log level, Critical: 1, Major: 2, Minor: 3, Info: 4 printRecoveryLevel Print current recovery level, Critical: 1, Major: 2, Minor: 3 printLogFile Print error log file clearLogFile Clear content of error log file taskMonShow Show task monito
UNIStim 3.0 385 The challenge number is: 012f2b1538613349565058 Please get the response from the signing server:http://clientsig. ca.nortel.com/sign/home.php Enter the response: 97d9ca05a0ba99ad8279 -> bye PDT> Note: You must enter bye to exit the vxshell instead of exit, which shuts down the tShell. If the tShell gets shut down, you do not see the -> or the PDT shell prompt PDT->. The IP Phone does not accept any commands at this state.
IP Phones information for each record including severity level, severity flag, time stamp, firmware version, source file information, error number, and a brief description, as shown in the following example. === Record #001 === MAJOR SET Logged 01/07/2002 00:34:35 Firmware: 06A5C1Hd10 File: EcrTaskMonitor.c Line #505 Error #4 Description: Task Monitor: the Transport task is suspended The second section of the error record is an option.
UNIStim 3.
IP Phones KBDR 8005f5d0 819cf0b0 125 PEND 80634554 819cf028 0 0 RTC 800536ac 819cde00 125 READY 80634554 819cdd48 0 0 CDT CDTUpdate 819ccb50 125 READY 80634554 819ccaa8 0 0 HDDET 8002f218 819cb880 125 READY 8060e8a8 819cb7b0 0 0 HSDET 8002f5c4 819ca5d0 125 PEND 80634554 819ca520 3d0004 0 EPTR eptReadThrea 819c9360 125 READY 80634554 819c9160 3d0004 0 CDNC 800463f8 81ffc2f0 125 PEND 80634554 81ffc238 0 0 SIGT 8003efdc 819c5460 125 READY 8060e8a8 819c5380 0 0 HAPIGET hapiGetTask 819c4250 125 READY 80634
UNIStim 3.
IP Phones 819e1900: 819e 1908 *........../0....* 819e1910: 819e 1978 *...x...X.:(....X* 819e1920: 8059 aa48 *.Y.H.:.$........* 819e1930: 0000 0000 *.......X../0....* 819e1940: 819e 1978 *...x.....:(....h* 819e1950: 801f 07bc *...........p...d* 819e1960: 0000 0000 *.......h...d....* 819e1970: 819e 1978 *...x.......0....* 819e1980: 0000 0019 *...............X* 819e1990: 819e 95f0 *.......y........* 819e19a0: 0000 0000 *.............Z..* 819e19b0: 0000 1079 *...y............* 819e19c0: 819e 95f0 *.......
UNIStim 3.0 391 PDT level The first level is the PDT level which is a general user level, provides the full set of PDT commands. The prompt of PDT level is PDT>. To access the PDT level, log on to the telephone from a SSH client and enter the user ID and password. If the user ID and password are correct, you enter the PDT shell, as shown in the following example. Welcome to Nortel problem determination tool. You are connected to IP Phone 1120E.
IP Phones http://clientsig.ca.nortel.com/sign/home.php Enter the response:97d9ca05a0ba99ad8279 To exit the VxShell: -> bye VxShell level privilege authentication process To access the VxShell, enter vxshell in the PDT shell. The telephone presents a 22-digit random number in hexadecimal format. Send this random number to the signing server. The signing server generates a 20-digit authentication key in hexadecimal format. Manually send this key to the telephone for authentication.
UNIStim 3.
IP Phones Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. Alarm errors on the VGMC, Signaling Server, and MGC This section describes alarm errors on the Voice Media Gateway Card (VGMC), Signaling Server, and MGC. VGMC faceplate maintenance display codes The VGMC maintenance display provides the diagnostic status of the card during power-up, the operational state when in service, and error information about the functional state of the card. Faceplate Maintenance Display Code lists the normal and fault codes.
Alarm errors on the VGMC, Signaling Server, and MGC SMC T:02 F:02 XA ALU Test Failed T:03 F:03 XA Address Mode Test Failed T:04 F:04 Watchdog Timer Test Failed T:05 F:05 Flash Test Failed T:06 F:06 Timer Test Failed T:07 F:07 XA External RAM Test Failed T:08 F:08 Dongle not Detected T:09 F:09 Time Switch FPGA failed T:10 F:10 ISPDI FPGA failed T:11 F:11 Host DPRAM Test Failed T:12 F:12 DS30X DPRAM Test failed T:13 F:13 Serial EEPROM Test Failed T:19 – Waiting for
MGC four-character LED faceplate display 397 Use of the four-character LED display during MGC boot When the system boots, the diagnostic information from the hardware and firmware sanity tests appears on the faceplate. The messages that appear on the four-character LED display during MGC bootup are shown in the following table. Further design investigation is required to confirm that all suggested messages during bootup are possible.
Alarm errors on the VGMC, Signaling Server, and MGC Message Description LLLS IPMG super loop and shelf number where LLL is the superloop number and S is the shelf number. For example, 0320 or 1201. Note: Although this appears to be four characters, the superscript shelf digit is a special character [that is, 0 and 1] defined internally to the MGC to ensure it looks different from the loop designators. E001 A 96 port daughter board is installed in DB position 2, this is not supported.
. VGMC and Signaling Server configuration files Introduction The active configuration files are in the /CONFIG directory and are named CONFIG.INI and BOOTP.TAB. EM creates these files and downloads them to the card. The BOOTP.TAB file contains the node properties, while the CONFIG.INI file contains the Card properties. With the introduction of the node level TN password feature in VGMC 2.2, a configuration file named SECURITY.INI contains the node password.
VGMC and Signaling Server configuration files Displaying contents Print the contents of each file to the console by using the following command (the second parameter defaults to zero and remain off): ->copy "", 0 Creating a file from CLI In an extreme case where EM is not available or the LAN connection does not work, you can create a new file and write its contents from the terminal keyboard.
File details 401 the [TlanConfig] section) still require a card reboot before the changes can take effect. You can change the following sections without performing a reboot: • • • • • • • [snmp] [routes] [dsp0] [tos] [ElanConfig] [Loss Plan] [firmware] You can download the file through the VGMC shell by using the command configFileGet. Starting in Release 4.0, the following line is examined and compared between the copy of the CONFIG.
VGMC and Signaling Server configuration files rdCommunityName=public wrCommunityName=private trapsEnabled=1 trapsub=0.0.0.0 ts1=0.0.0.0,255.255.254.0, CardIP=47.11.255.26 sysHostName= sysLocation= sysContact= CardIP=47.11.255.33 sysHostName= sysLocation= sysContact= [routes] re1=0.0.0.0,255.255.254.
File details VxPlayoutMaxD=120 VadEnabled=0 Codec=8 VxPayload=1 VxPlayoutNomD=60 VxPlayoutMaxD=120 VadEnabled=0 [tos] controlPrio=160 voicePrio=184 802.1pqEnabled=0 802.1p=6 802.1q=0 natEnabled=0 natTimeout=90 [ElanConfig] CallServerIP=47.11.255.0 SurvivalIP=47.11.254.193 SignalPort=15000 BroadcastPort=15001 [TlanConfig] SignalPort=5000 AudioPort=5200 [GateKeeper] PrimaryGKIP=47.11.249.140 AlternateGKIP=47.11.249.106 PrimaryNCSIP=47.11.249.140 PrimaryNCSPort=16500 AlternateNCSIP=47.11.249.
VGMC and Signaling Server configuration files SW_GateKeeper=0 SW_SetTPS=1 [ApplicationServer_47.11.255.33] HostName= H323ID=bvw_lab_node_5 SW_VtrkTPS=0 SW_GateKeeper=0 SW_SetTPS=1 [SNTP Server] Mode=active Interval=256 Port=20555 [SNTP Client] Mode=passive Interval=256 Port=20555 ServerIP=0.0.0.0 [OM Thresholds] PacketLoss=10 Latency=250 Jitter=30 PollingPeriod=5 CallServerReporting=1 The network time client/server moved from the TPS.INI file to the EM created CONFIG.INI file.
File details 405 these cases, the application’s run-time configuration enhancement parses the BOOTP.TAB file and allows card additions or deletions with no card reboot required. Changes in other areas of the file (for example, card IP addresses or subnet masks) still require a card reboot before taking effect. In Release 4.0, the Call Server IP address was added to the BOOTP.TAB file to allow the central distribution of the CONFIG.
VGMC and Signaling Server configuration files SECURITY.INI The SECURITY.INI file exists if you enter a node-level TN password. The variable Security Check denotes whether the password is enabled or disabled. The variable Password displays the current password. This information is available through the command,nodePwdShow. [Node Info] SecurityCheck=1 PassWord=1234567890 LOSS.INI The LOSS.INI file exists if you enter either the lossPlanSet or UKLossPlanSet command.
File details 407 Call Server link control To disable the use of the TCP link between the VGMC or Signaling Server and the Call Server, assign a value of 0 (false) to the UseTcpLink= variable. The default is 1 (true) to use TCP signaling. [pbxLib] UseTcpLink= To change the time between attempts to establish the link with the Call Server, add the following line to the TPS.INI file. The default is 15 seconds.
VGMC and Signaling Server configuration files IP parameter control Adjust the timing of the IP Phone jitter buffer resynchronization mechanism by adding the following lines. The parameter earlyResync has a default value of 2000 milliseconds; lateResync has a default of 60000 milliseconds. [IP Params] earlyResync= lateResync= TPS control Modify the parameters of the election process for the VGMC node master by adding the following lines to the TPS.INI file.
Startup script 409 RTTExp is the expected round trip time between sending a keymap download request to the CS 1000 and receiving its response. When the RTT exceeds this value, the CS 1000 is busy so the equation introduces negative feedback to slow down the requests. This prevents the CS 1000 from losing requests due to buffer overflows (300 milliseconds). Delay Factor is a multiplication factor used in the calculation (10).
VGMC and Signaling Server configuration files ]]]]]] ]]]]] ]]]]]] ] ]]]]] ]]]] ]] ]]]] ]]]]]]]] ]]]] ]]]]]]] ]]]]] ] ]]]]]] ] ]]] ]]]] ]] ]]]] ]]]] ]]]] ]]]] ]]]]]]]] ]]]]] ]]] ]]]]]]] ] ]]]]]]] ]]]] ]]]] ]]]] ]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]]]] Development System ]]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]] VxWorks version 5.3.1 ]]]]]]]]]]]]]]]]]]]]]]]]]] KERNEL: WIND version 2.5 ]]]]]]]]]]]]]]]]]]]]]]]]] Copyright Wind River Systems, Inc.
. Security features Security features in CS 1000 CS 1000 includes the following security features: • • Secure remote access is provided by Secure Shell (SSH). • Security for ELAN subnets is provided by the system management security and ISSS, which is based on the industry standard IP Security (IPsec). • Security for SIP signaling is provided by Transport Layer Security (TLS).
Security features Stack version : 4.0.0.30 TLS Security Policy : Best Effort SIP Gw Registration Trace : OFF Output Type Used : RPT Channel tracing : -1 Channel id should be a non-zero value SIPCallTrace You can use this command to show the transport and URI scheme. SIPTLSConfigShow Display TLS configuration parameters of the entire system, including client and server session caching parameters, the certificate for the local system, and the certificates that are configured.
Security for SIP signaling -- SIP TLS 413 NumSessionCacheHit 1238 NumSessionCacheMiss 0 NumSessionTimeout 0 NumSessionCallBackHit 0 NumCacheOverFlow 0 Session caching parameters - Server -------------------------------------------NumSessionAllowed 200 NumSessionInCache 2 NumConnectionsReceived 0 NumConnectionsRenegotiation 0 NumConnectionsFinished 0 NumConnectionsAccepted 3 NumSessionCacheHit 0 NumSessionCacheMiss 0 NumSessionTimeout 0 NumSessionCallBackHit 0 NumCacheOverFlow 0 pdt> SIPTLSSessionShow Dis
Security features The capture buffer is intentionally not freed after the file is saved in case a problem occurs and you need to retrieve the file. However, be careful not to allocate a large buffer and leave it on the card in case later processing on the card requires extra memory. Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. SIP NRS on Linux This section describes troubleshooting the SIP NRS on Linux. Linux commands The following diagnostic commands are helpful in diagnosing application issues: • • • • • traceroute free ipcs ldconfig ping Each command is described on a man page in Linux. spspri -> host name -p option is to specify the port while performin traceroute. -s option is the source ip address of the SPS box. [nortel@spspri ~]$ traceroute -p 5060 spspri traceroute to spspri.nortel.com (47.11.119.
SIP NRS on Linux -/+ buffers/cache: 703144 1371808 Swap: 4192912 160 4192752 [nortel@spspri ~]$ [nortel@spspri ~]$ [nortel@spspri ~]$ ipcs ------ Shared Memory Segments -------key shmid owner perms bytes nattch status 0x6107c07f 1343488 nortel 770 2864 13 0x6207c07f 1376257 nortel 770 2097152 8 0x6307c07f 1409026 nortel 770 1048576 9 0x6407c07f 1441795 nortel 770 1048576 9 0x6507c07f 1474564 nortel 770 1048576 8 0x6607c07f 1507333 nortel 770 2097152 9 0x6707c07f 1540102 nortel 770 2097152 9 0x6807c07f
Linux commands 0x6507c080 0x6607c080 0x6707c080 0x6807c080 0x6907c080 0x6a07c080 0x6b07c080 0x6c07c080 1343493 1376262 1409031 1441800 1474569 1507338 1540107 1572876 nortel 770 nortel 770 nortel 770 nortel 770 nortel 770 nortel 770 nortel 770 nortel 770 417 00 00 00 00 00 00 00 00 [nortel@spspri ~]$ [nortel@spspri ~]$ [nortel@spspri ~]$ /sbin/ldconfig -v /sbin/ldconfig: Path ‘/opt/nortel/Snmp-Daemon-TrapLib /lib’ given more than once /sbin/ldconfig: Path ‘/opt/nortel/open/osip’ given more than once /
SIP NRS on Linux libxkbui.so.1 -> libxkbui.so.1.0 libXft.so.1 -> libXft.so.1.1 libGL.so.1 -> libGL.so.1.2 libSM.so.6 -> libSM.so.6.0 libXpm.so.4 -> libXpm.so.4.11 libXRes.so.1 -> libXRes.so.1.0 libXss.so.1 -> libXss.so.1.0 libFS.so.6 -> libFS.so.6.0 libXi.so.6 -> libXi.so.6.0 libXdamage.so.1 -> libXdamage.so.1.0 libI810XvMC.so.1 -> libI810XvMC.so.1.0 libpsres.so.1 -> libpsres.so.1.0 libXft.so.2 -> libXft.so.2.1.2 libXTrap.so.6 -> libXTrap.so.6.4 /opt/nortel/base/open/op enssl/openssl-0.9.
Linux commands libee_testexeclib.so -> libee_testexeclib.so libee_testlib.1.0.2.so -> libee_testlib.1.0.2.so /lib: libdevmapper.so.1.01 -> libdevmapper.so.1.01 libpam_misc.so.0 -> libpam_misc.so.0.77 libSegFault.so -> libSegFault.so libanl.so.1 -> libanl-2.3.4.so libsepol.so.1 -> libsepol.so.1 libNoVersion.so.1 -> libNoVersion-2.3.4.so libthread_db.so.1 -> libthread_db-1.0.so libselinux.so.1 -> libselinux.so.1 libm.so.6 -> libm-2.3.4.so libdb-3.3.so -> libdb-3.3.so libgcc_s.so.1 -> libgcc_s-3.4.5-20051201.
SIP NRS on Linux libc.so.6 -> libc-2.3.4.so libuuid.so.1 -> libuuid.so.1.2 libresolv.so.2 -> libresolv-2.3.4.so libpam.so.0 -> libpam.so.0.77 libnss_dns.so.2 -> libnss_dns-2.3.4.so libnss_nis.so.2 -> libnss_nis-2.3.4.so libext2fs.so.2 -> libext2fs.so.2.4 libtermcap.so.2 -> libtermcap.so.2.0.8 libnss_hesiod.so.2 -> libnss_hesiod-2.3.4.so libcrypto.so.4 -> libcrypto.so.0.9.7a libdb-4.2.so -> libdb-4.2.so libutil.so.1 -> libutil-2.3.4.so /usr/lib: libncursesw.so.5 -> libncursesw.so.5.4 libgnome-2.so.
Linux commands 421 libtiff.so.3 -> libtiff.so.3.6 libfontconfig.so.1 -> libfontconfig.so.1.0.4 libcmaX.so.1 -> libcmaX.so.1.0 libpython2.3.so.1.0 -> libpython2.3.so.1.0 libwnck-1.so.4 -> libwnck-1.so.4.9.0 libttf.so.2 -> libttf.so.2.3.0 liblwres.so.1 -> liblwres.so.1.1.2 libsasl2.so.2 -> libsasl2.so.2.0.19 libmenuw.so.5 -> libmenuw.so.5.4 libgthread-1.2.so.0 -> libgthread-1.2.so.0.0.10 lib-org-xml-sax.so.5 -> lib-org-xml-sax.so.5.0.0 libgcj.so.5 -> libgcj.so.5.0.0 libgpg-error.so.0 -> libgpg-error.so.0.1.
SIP NRS on Linux libbonobo-activation.so.4 -> libbonobo-activation.so.4.0 .0 libgnomeui-2.so.0 -> libgnomeui-2.so.0.800.0 libstdc++.so.2.8 -> libstdc++.so.2.8.0 libmagic.so.1 -> libmagic.so.1.0 libgconf-2.so.4 -> libgconf-2.so.4.1.0 libstartup-notification-1.so.0 -> libstartup-notificatio n-1.so.0.0.0 lib-org-w3c-dom.so.5 -> lib-org-w3c-dom.so.5.0.0 libORBitCosNaming-2.so.0 -> libORBitCosNaming-2.so.0.0.0 libhesiod.so.0 -> libhesiod.so.0 libgmodule-2.0.so.0 -> libgmodule-2.0.so.0.400.7 libgnomevfs-2.
Linux commands 423 libltdl.so.3 -> libltdl.so.3.1.0 libpcreposix.so.0 -> libpcreposix.so.0.0.0 libaudiofile.so.0 -> libaudiofile.so.0.0.2 libnetsnmptrapd.so.10 -> libnetsnmptrapd.so.10.0.1 libhal.so.0 -> libhal.so.0.0.0 libnewt.so.0.51 -> libnewt.so.0.51.6 lib-gnu-java-awt-peer-gtk.so.5 -> lib-gnu-java-awt-peergtk.so.5.0.0 libcmacommon.so.1 -> libcmacommon.so.1.0 libgpm.so.1 -> libgpm.so.1.19.0 libdes425.so.3 -> libdes425.so.3.0 libform.so.5 -> libform.so.5.4 libgobject-2.0.so.0 -> libgobject-2.0.so.0.
SIP NRS on Linux /lib/tls/i686: (hwcap: 0x8008000000000000) libthread_db.so.1 -> libthread_db-1.0.so libm.so.6 -> libm-2.3.4.so librt.so.1 -> librt-2.3.4.so libc.so.6 -> libc-2.3.4.so libpthread.so.0 -> libpthread-2.3.4.so libdb-4.2.so -> libdb-4.2.so /lib/tls/i586: (hwcap: 0x8004000000000000) libthread_db.so.1 -> libthread_db-1.0.so libm.so.6 -> libm-2.3.4.so librt.so.1 -> librt-2.3.4.so libc.so.6 -> libc-2.3.4.so libpthread.so.0 -> libpthread-2.3.4.so libdb-4.2.so -> libdb-4.2.
SIP NRS command 425 Table 117 Command description Family Parameter Description -H None Display a help message that describes the proper syntax for this command. -L -v debug | info | all Write debug, information, or all (that is, both) logs in addition to the SIP log file. -s on | off Turn on/off the log types listed by the -v parameter. If no parameter is given, the default is assigned a value of on. Default is on.
SIP NRS on Linux Family Parameter Description -V -v app | stack | all Show the version of the application, oSIP stack, or both. -D -v backup , Database base command access. Select the base command to run along with the parameters that are expected for the command. Results are written to the report file specified.
SIP NRS command 427 The following example shows how to gracefully disable SPS. In this case, SPS proxy is running but out of service. This command returns 0 when successful. [nortel@spspri bin]$ ./spcmd -R -s force 0 [nortel@spspri bin]$ [nortel@spspri bin]$ The following example shows how to gracefully enable SPS, so that SPS is in service. This command returns 0 when successful. [nortel@spspri bin]$ .
SIP NRS on Linux [nortel@spspri bin]$ ./spcmd -R -c sps Stopping the SPS Monitoring using uid:500 gid:500 for SPS monitor startup.
SIP NRS command 429 47.11.119.165:5060 I/F tls:2 primary 47.11.119.133:5061 secondary 47.11.119.165:5061 Starting Registrar: 11809 Starting message handler: 11822 Starting Maintenance I/F: 11813 Starting Location: 11812 Building certificate chain for the TLS broker. Doing ../certs/. 9fcdec2a.r0 => 9fcdec2a.0 Server certificate file not found ... using default server.pem. Make sure certificates are configured correctly before attempting TLS connections.
SIP NRS on Linux [nortel@spspri bin]$ ./spcmd -V -v stack SIP stack (02.02.08) oSIP2 on Linux [nortel@spspri bin]$ [nortel@spspri bin]$ The following example shows how to display the version of the SPS application and oSIP stack. [nortel@spspri bin]$ ./spcmd -V -v all Network Routing Service (5.00.31.01) SPS on Linux. SIP stack (02.02.08) oSIP2 on Linux [nortel@spspri bin]$ [nortel@spspri bin]$ The following example shows how to swap the active and standby pointers.
SIP NRS command 431 The following example shows how to execute cutover and then commit. This command returns 0 if the database is changed. If this command is unsuccessful, it returns 1047. [nortel@spspri bin]$ ./spcmd -D -d commitnow 1047[nortel@s pspri bin]$ [nortel@spspri bin]$ The following example shows how to back up the database. This command stores the nrsback.tar file in /var/opt/nortel/sps/backup/tar, and nrsback.bak, which is the previous nrsback.tar. Returns 0 if successful.
SIP NRS on Linux nortel.com -p cdp.udp -w active 0[nortel@spspri bin]$ [nortel@spspri bin]$ ./spcmd -D -d sipeptest -m nortel.com -p cdp.udp -n 2000 -w active 0[nortel@spspri bin]$ The following example shows how to convert the gk 3.0 database to the SPS database. This command copies the gkbackup.tar at /var/opt/nortel/sps/backup/tar. If the gkbackup.tar file does not exist, then the command returns 1078. During the conversion, the nrsback.tar file is also required in /var/opt/nortel/sps/backup/tar.
. NRS database commands appstart dbcom Syntax: appstart dbcom Action can be one of the following: • • • start stop status Start or shut down the database engine. WARNING This will restart or put NRS/PD/BCC out of service. The following is an example of the output. [nortel@bvwnrspri ~]$ appstart dbcom status The DB server is running fine ... DB Failsafe nrssync process running OK. DB server nrssync process running OK.
NRS database commands The app can be one of the following: • • pd • • mgmt Personal Directory application dbroot MySQL root user nrs NRS application including SPS, GK, NCS, Jboss, Failsafe and Replication Management application including BCC dbroot MySQL root user To change the database password for NRS, PD and Management (BCC) use this command. This command asks for existing password before change. It can only be used by nortel user.
nrsQueryShow 435 Id DefaultRouteFlag DnPrefix PhoneContext Domain EpH323Support EpSipSupport EpNcsSupport RouteCost FqdnType sHostFqdn H323Transport H323Port AssociatedGwEndpoint AssociatedRoutingEntry dn dn1 dn2 dn3 dn4 dn5 dn6 dn7 dn8 dn9 dn10 dn11 dn12 dn13 dn14 dn15 dn16 dn17 SIPTLSSupport SIPTLSPort SIPTCPSupport SIPTCPPort SIPUDPSupport SIPUDPPort Sips Persistent Trustnode --------------------------------------------------------------------------------------------------------------------------------
NRS database commands nrsRegShow Syntax: nrsRegShow This command can be used to list all the gateway endpoints which are registered to NRS. It contains detailed information about endpoints such as name, transport protocol, port, SIP mode, etc. The following is an example of the output.
spcmd 437 2741 0 0 47.11.232.31 0 1720 0 1 0 0 0 2743 1 0 47.11.232.31 0 1719 0 1 0 0 0 2747 2 0 47.11.232.31 0 5060 3 1 30 0 0 2749 2 0 47.11.232.31 1 5060 1 1 30 0 0 2751 2 0 47.11.232.50 0 5060 3 17 30 0 0 2753 2 0 47.11.232.50 1 5060 1 17 30 0 0 2755 2 0 47.11.62.50 0 5060 3 25 30 0 0 2757 2 0 47.11.62.50 1 5060 1 25 30 0 0 2763 2 0 47.11.232.100 0 5060 3 3 30 0 0 2765 2 0 47.11.232.100 1 5060 1 3 30 0 0 2767 0 0 47.11.232.160 0 1720 0 29 0 0 0 2769 1 0 47.11.232.160 0 35858 0 29 0 0 0 2771 2 0 47.11.
NRS database commands Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. Linux Base Troubleshooting Changes made to /etc/hosts overwritten Changes to the /etc/hosts by logging on as root and editing the file are not backed up and restored during an update or reinstallation. Currently, the LinuxBase does not support the addition of explicit hosts, because it provides a way to specify up to three DNS servers (which handle host resolving). Specify the IP address directly, rather than using a host name.
Linux Base ******************************************************* ********** * WARNING: All attempts to use the Authentication Type Reset * * Mechanism are logged. In order to proceed, you will * * need physical access to the Call Server.
LinuxBase command reference 441 Install Nortel applications. Appinstall is a powerful generic installation utility. It can also be used to initiate a CoResident Installation (where both Mgmt and NRS applications can be installed on the same system). Note: User will be prompted to provide root password to execute this command Use the --test option only for testing. Use the
option to install applications from a specified directory instead of CD. appstart Available starting from load LinuxBase-4.91.Linux Base • name_of_one_particular_application - Perform specified command with specified application. • list_of_applications_separated_by_spaces - Perform specified command with specified list of applications. When appstart is started it tries to take the SEM_APPSTART semaphore. The appstartup script can be executed in three ways: • user invokes appstart command – in this case /opt/nortel/b ase/appinstall/bin/appstartup is executed directly.
LinuxBase command reference Figure 1 appstart status Figure 2 appstart gk nrs restart appVersionShow Syntax: appVersionShow Print the server application software version. Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
Linux Base [nortel@hp2 ~]$ appVersionShow APP_INSTALLED=CS1000 Element Manager APP_VERSION=4.90-08 sunAm 4.90-08 Jboss-Quantum 4.90-08 privateCA 4.90-08 emWeb 4.90-08 isclient 4.90-08 bcc 4.90-08 Snmp-Daemon-TrapLib 4.90-08 solid 4.90-08 basefirewallconfig Syntax: basefirewallconfig Configures firewall rules.
LinuxBase command reference 445 baseparamsconfig Syntax: baseparamsconfig [--show]|[--help] baseparamconfig command configures the kernel-resident network interfaces and DNS settings. System reboot is required to activate the configuration changes. baseparamconfig with “--show” option prints existing configuration. baseparamconfig without parameters starts interactive session and asks required parameters for network and DNS setting.
Linux Base baseVersionShow Syntax: baseVersionShow [--help] Print the server base software version baseVersionShow without parameters gives the name of the installed base configuration and Base Applications names and versions list. Configuration name and version are located in the /admin/nortel/install/installedbaseappconfig file. List of Base Applications is defined in /admin/nortel/install/baseappsinstall. xml configuration file under appropriate “supportedConfig” section.
LinuxBase command reference datetimeconfig Syntax: datetimeconfig [--show]|[--help] datetimeconfig with “--show” option prints existing settings. datetimeconfig with “--help” parameter shows information about the command. Figure 5 datetimeconfig --show Figure 6 Date and Time Configuration dnsconfig Syntax: dnsconfig Configure DNS servers.Configure DNS servers. If there are no CLI arguments provided, then user will be prompted to enter them.
Linux Base The command must be invoked under the systemadmin role account. dnsconfig supports the following options: • • “--show” - Shows the current network settings. • • • “--unconfigure” - Unconfigures DNS settings. “-- help” - Prints help message and exit. Please use “man dnsconfig” to get more information about the command. “-dns1 " - Specifies the first DNS IP. “-dns2 " - Specifies the second DNS IP. To specify the second DNS IP, the first DNS IP must be defined.
LinuxBase command reference 449 ecnconfig Syntax: ecnconfig ’on’|’off’|’show’|’help’ Handle ECN feature - enable, disable and show status. Note 1: User will be prompted to provide root password to execute this command. Note 2: This command takes effect until the next application restart (for example, appstart restart). faillog Syntax: faillog [ -a | -r ] Options • • -a Shows incorrect login attempts. -r Resets user counters.
Linux Base ftpstatus Show current FTP status hostconfig Syntax: hostconfig Configures hosts in the hosts entry table The command must be invoked under the systemadmin role account. hostconfig supports the following options: • “--show” - Shows all the hosts configured with the “hostconfig” command. The index number printed can also be used to delete hosts. • “--help” - Prints help message and exits. Use “man hostconfig” to get more information.
LinuxBase command reference 451 hosts configured on the system using this command. OPTIONS -h Print a brief help message and exit. add parameters Add a host to the system host database. The host can be added either using 2 parameters or 3 parameters.
Linux Base Figure 10 hostconfig show ifconfig Syntax: ifconfig interface [aftype] options | address Ifconfig command is used to configure the kernel-resident network interfaces. During system boot time it sets up interfaces as necessary. This command can be used during debugging or when system tuning is needed. ifconfig may be used to check if network interfaces are working correctly, as well as to enable/disable interfaces, or to temporarily change interface parameters.
LinuxBase command reference Figure 11 ifconfig pins Syntax: pins [-all] pins Put a patch in service [nortel@arkh-linux-ibm ~]$ pins 0 Patch handle: 0 Performing the installation: Activating patch. Please wait... The patch has been activated successfully You must restart target application plis Syntax: plis Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
Linux Base Show detailed information about a patch. [nortel@arkh-linux-ibm ~]$ plis 0 Handle: 0 Filename: /var/opt/nortel/patch/p11115_1.el4 Dependency List: None Dependency List Issue: Patch name: 11115 Ref. num.: ISS1:1OF1 PRS number: Q00000000 Engineer: Alex Arkhipov Release: LINUX-4.91.12 Created: Tue Oct 31 12:16:44 2006 Loaded: Tue Oct 31 12:17:08 2006 Patch is out of service Out of service date: N/A Patch info of element #1: Patch name: p11115_1_1.
LinuxBase command reference [nortel@arkh-linux-ibm ~]$ poos 0 Patch handle: 0 Performing the uninstallation: Deactivating patch. Please wait... The patch has been deactivated successfully. You must restart target application. pout Syntax: pout Unload patch from system database Note: patch has to be out of service to be unloaded [nortel@arkh-linux-ibm ~]$ pout -h Unload patch. [nortel@arkh-linux-ibm ~]$ pout 0 Patch 0 has been removed successfully.
Linux Base APPLICATION 0 Q00000000 ISS1:1OF1 p11115_1 31/10/06 p11115_1.el4 no JAR base:4.91.12 reboot Syntax: reboot Reboot the whole system. Note: User will be prompted to provide root password to execute this command. Available starting from load LinuxBase-4.91.32 routeconfig Syntax: routeconfig command [options] Commands are: add/del/show. When command is show, there is no options.
LinuxBase command reference 457 You have to have the root privilege to execute this command. Password for root: Done! [nortel@asa-hp4-e ~]$ routeconfig show You have to have the root privilege to execute this command. Password for root: Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.35.0 0.0.0.0 255.255.255.255 UH 0 0 0 eth1 192.168.35.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 192.168.35.0 0.0.0.0 255.255.255.0 U 0 0 0 eth1 169.254.0.0 0.0.0.0 255.255.0.0 U 0 0 0 eth1 0.
Linux Base sunAm 4.90-08 Jboss-Quantum 4.90-08 privateCA 4.90-08 emWeb 4.90-08 isclient 4.90-08 bcc 4.90-08 nortel-cs1000-linuxbase 4.90.08 Snmp-Daemon-TrapLib 4.90-08 solid 4.90-08 sysbackup Syntax: sysbackup {–r | -s | -b | -c } | [--help] Where: -r remove sysbackup task from schedule -s show sysbackup task schedule settings -b execute one-time backup -c setup a backup schedule --help Print help message and exit.
LinuxBase command reference SFTP SFTP SFTP SFTP 459 server IP: 47.11.44.2 userid: user1 password: ********** directory: /home/user1 Is this information correct (Y/N) [Y]? After confirmation the backup archive will be created: Backup started. Please wait... INFO Initializing ThreadPoolExecutor INFO Result= Quantum backup restore completed Successfully. Status=Quantum backup restore completed. Performing Base Backup.
Linux Base This disk must be formatted to use it as a backup storage. Do you want to format it (Y/N) [Y]? After formatting select the schedule of the backup (for example every Friday at 23:00): Do you want to use default backup time (midnight Sunday) (Y/N) [Y]? N The value in the brackets is the default one. Use asterisk if you are going not to use this parameter.
LinuxBase command reference 461 Enter the remote SFTP directory: /home/ user1 Remote Configuration File Validation -------------------------------------------------SFTP server IP: 47.11.44.2 SFTP userid: user1 SFTP password: ********** SFTP directory: /home/ user1 Is this information correct (Y/N) [Y]? Backup started. Please wait... INFO Initializing ThreadPoolExecutor INFO Result=Quantum backup restore completed Successfully. Status=Quantum backup restore completed. Performing Base Backup.
Linux Base • • • • • • CRIT ERROR WARNING NOTICE INFO DEBUG --help - Print this help message and exit. To manage logging of Linux base system you should specify PROCESS parameter as ‘linuxbase’. The parameter TASK specifies subsystem. There are five subsystems in Linux base system.
LinuxBase command reference 463 To change information for multiple subsystems, the command is entered multiple times. Note: activation DEBUG mode could cause excessive disk space usage. syslogShow Syntax: syslogShow [--help] [PROCESS]... Shows the current values of syslog levels Options: PROCESS... List of processes to show. If none given, show all processes. --help Print this help message and exit. To view current syslog levels of Linux base system you should specify PROCESS parameter as ‘linuxbase’.
Linux Base Figure 12 syslogShow sysrestore Syntax: sysrestore [--help] Restore data from the backup archive. Note: All applications will be stopped before restoration and started after. This script retrieves the backup archive from the storage (USB device or SFTP server), restores application backed up data to the default backup directory and executes the restore scripts for installed applications (if they are defined).
LinuxBase command reference 465 If the recovery from SFTP have been chosen the user should provide the access parameters to the remote backup archive: IP address of the backup server, password, path where backup archive should be: Enter Enter Enter Enter the secure FTP server’s IP address [47.11.44.
Linux Base Please select one of files (0 means exit): 1) cppm2hardening2009_03_0216_39_32.tar.gz Select (0,11):1 Operation in progress. Please wait. Read 638976 of 640947 bytes Your security server will be restarted now. The restart process may take up to 10 minutes to complete, after which you may establish a web browser session and log in with your administrative user credentials. Stopping sshd: [ OK ] Starting sshd: [ OK ] There are no patches to restore. Backup system wide data found.
baselogLevelShow 467 Perform backup, show the "Insert CD" message and reboot the machine $ upgrade You have to have the root privilege to execute this command. Password for root: This tool will perform Linux Base upgrade. Before the upgrade it will back up all data. Do you agree? (Y/N) [n]? y Please insert Linux Base CD for upgrade, then press any key Log Files Locations There are many log files generated by the Linux Base and the various applications running on a Linux Target.
Linux Base [nortel@arkh-linux-ibm ~]$ /opt/nortel/base/bin/baselogL evelShow Subsystem Level =============== ======= Base INFO Base_Appinstall INFO Base_Appstartup INFO Base_Backup INFO Base_Patch INFO /opt/nortel/base/bin/baselogLevelSet baselogLevelSet Syntax: baselogLevelSet Subsystems are: Base,Base_Appinstall,Base_Appstartup,Base_Backup,B ase_Patch Priorities are: ALERT, CRIT, DEBUG, EMERG,ERROR,INFO,NONE,NOTI CE,WARNING.
Using logs to troubleshoot 469 The cs_console.log keeps a record of the Call Servers Console which can be useful for several debugging situations. The following are examples of log file locations for various applications: • • • • LOG000000.RPT: /var/opt/nortel/cs/fs/e/rpt cs_console.log: /var/log/nortel callserver.log: /var/log/nortel cs_extra.log: /var/log/nortel Using logs to troubleshoot Log files can be used to troubleshoot live systems using the tail command.
Linux Base Mandatory arguments to long options are mandatory for short options too. --retry keep trying to open a file even if it is inaccessible when tail starts or if it becomes inaccessible later; useful when following by name, i.e.
. Tools for Linux PCAP tools for Linux PCAP Tools for Linux is a network packet capture utility to aid in troubleshooting network and protocol issues that may arise in the field. PCAP is intended to simpify the use of tethereal by providing a simple menu-driven interface at the CLI, or a remote GUI-driven interface on a Windows-based machine.
Tools for Linux • Any changes in the PCAP configuration will only take effect after restarting PCAP. • Wireshark must be enabled since the Linux Hardening framework disables it by default. A user belonging to the ‘secuirtyadmin’ group (eg: nortel) must run “harden nettools on” to enable it • • Tethereal will show up when running ps –ef Capture files are stored in /var/opt/nortel/pcap by default.
Gryphon network analysis Tool 473 Typical output messages: • "Warning: modem already configured." Means that there is no need to use the tool in order to turn on modem connection possibility because it is already done. • "Warning: the serial port is not configured for modem connectivity." Means that there is no need to turn off modem connection possibility due to it is already turned off. • “Done.” Means the action successfully performed.
Tools for Linux number of iterations, but this results in a less accurate diagnosis. A more accurate diagnosis can be obtained by selecting “full route” path detail from the advanced settings. This option causes all the sequencer to test each hop along the network path to the destination, instead of just the destination. This causes the test time to increase substantially, but allows you to pinpoint the likely source of the problem initially detected in the “direct” test.
Gryphon network analysis Tool 475 WARNING Don’t forget to stop the gryphon tool from the CLI when testing is complete! Clicking on Run Test brings up the following screen. The options in the right column only appear when Advanced settings is checked. Simply select the endpoint you wish to probe and any settings you wish to modify, then click Start Test.
Tools for Linux Figure 15 Gryphon estimated time remaining Once the test is complete, a summary is shown: Figure 16 Gryphon summary Clicking on SQA Analysis for this test brings up the detailed results. In the screen shot below, a large percentage of packet loss was detected, suggesting a duplex conflict. Running another test using the Full Route option would likely be beneficial to find out where in the network the problem lies.
Gryphon network analysis Tool Figure 17 Gryphon detailed results When finished, stop the tool: Figure 18 Gryphon stop tool Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
Tools for Linux Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. SIP Line Gateway command reference The following commands can be run from the linux prompt on the SIP Line Gateway (SLG) hardware (COTS) platforms. The commands and variables in this chapter are listed in alphabetical order. slgSetShowAll Syntax: slgSetShowAll Briefly list all users on this SLG Note: This command will go through the registration list to print out details of users. It should not impact operation. However it may print too many entries on the screen.
SIP Line Gateway command reference The following is an example of the output. [nortel@bvw1 ~]$ slgSetShow “sipl3420” UserID TN Clients Calls SetHandle --------------- --------------- ------- ----- --------sipl3420 104-00-02-00 1 0 0x322abcdc StatusFlags = Registered Controlled KeyMapDwld SSD FeatureMask = Current Client = 0, Total Clients = 1 Num IP:Port:Trans Type UserAgent x-nt-guid RegDescrip RegStatus PbxReason SipCode 0 47.11.181.132:5060 :udp SIPN Nortel PCC 4.0.
slgShow ===== AML Info ====== hAppBlk TaskName Tid LinkState NumRetry LinkNum Trace 0x18e3aa8 SLG 0xfb00 Up 0 33 0 ===== Trace Info ====== No trace enabled value = 0 = 0x0 Related Commands slgAmlShow slgTraceShow Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
SIP Line Gateway command reference Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. Co-Resident Call Server command reference Unless otherwise specified, the following commands can be run from the linux prompt on the Co-Resident (CoRes) hardware platform. The commands and variables in this section are listed in alphabetical order. appstart cs Syntax: appstart cs status Issue this command to check CS application status. The following is an example of the output.
Co-Resident Call Server command reference at the Linux prompt and then use pdt to enable the pdt shell and log in using a pdt2 (Level 2) user and password. (Note, use AD to return to Linux Prompt.) For this command, set flag = 0, to run the calibration in silent mode with no printout, and set flag = 1 to run the calibration in verbose mode with the results printed out. This function will be called at call server application startup. pdt> calibrate_delay1us 1 Calibration of delay1us()...
rpt 485 rdhelp RD Report Display Tool RD COMMANDS: rdhelp -Browse help information rdhelp [1] [1] - turn on display of examples rdopen -Open a report log file rdopen [filename] Opens report log filename for browsing. rdgo -Go to a specific record rdgo [N] Go to absolute record number N. rd -Display records rd [S] [R] [1] Go S steps and display R records. [1] - turn on display stack information if available Both S and R may be positive or negative.
Co-Resident Call Server command reference rdhead 20 1 - show 20 oldest reports and their stack if avilable rd - show [next] [20] reports rd -30, 10 - go back 30 and show 10 subsequent reports rd -30, -10 - go back 30 and show 10 previous reports rd -20 - show 20 previous reports rd - show [20] [previous] reports Please enter rpt command rdhelp for options, quit(q) to exit rdtail 3 [452] 24/03/2009 11:20:35 SRPT0164 PDT: Task (tr35f37c30) being deleted, tid=0x35f30130.
vxellHwdShow pdt> vxellHwdDisable value = 0 = 0x0 pdt> pdt> vxellHwdShow Watchdog is disabled Configured level1 timeout = 3 s Configured level2 timeout = 32 s Time left to level1 timeout = 2329 ms Number of level1 timeout count since last cold start = 0 value = 47 = 0x2F pdt> Related Commands none Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
Co-Resident Call Server command reference Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. NRS Manager The Network Routing Service (NRS) provides routing services to both SIP and H.323-compliant devices. The NRS allows customers to manage a single network dialing plan for SIP, H.323, and mixed SIP/H.323 networks. The NRS is associated with the following applications: • Linux-based NRS dependency on UCM security domain: There must be network connectivity to the UCM Primary Security Service during the installation of the NRS Manager.
NRS Manager Unable to start Services • For GateKeeper Service, check if the Primary TLAN configured in NRS server settings is proper: a. Go to CLI. b. Execute: appstart sps status/start/stop/restart. c. Execute: appstart gk status/start/stop/restart. d. Execute: appstart ncs status/start/stop/restart. If the above commands fail, contact technical support for further assistance. Unable to add Domains, Endpoints, Etc… • • Check if StandBy database is selected.
Troubleshooting Checklist • • Traverse to path: /opt/nortel/groups/systemadmin/bin/ Execute the command: nrsGKTestQuery ,,, — If it returns 0, the test is successful. — If it returns a non zero Error Code, it’s an error. If a routing entry is present in the database, the routing test will pass. If it still fails, contact technical support for further assistance. Unable to perform SIP routing test • • • • • Check if the Gatekeeper Service is enabled.
NRS Manager Unable to perform GK/NRS Data Upgrade operation • • Go to CLI and traverse to path: /opt/nortel/sps/bin/ Execute the command: ./spcmd -D -d backup If the command fails, contact technical support for further assistance. Unable to perform Database operations • • • • • Go to CLI and traverse to path: /opt/nortel/sps/bin/ Execute the command: ./spcmd -D -d cutover Execute the command: ./spcmd -D -d revert Execute the command: ./spcmd -D -d commit Execute the command: .
. Unicode Name Directory Unicode Name Directory is a Personal Directory based application storing the database of user names translated to different languages. Unicode Name Directory feature delivers a CPND capability in Unicode. Unicode Name Directory is capable to hold multiple Unicode names per DN for a large enterprise customer. The user may select a Unicode language preference to match against the Unicode Name and Personal Directories.
Unicode Name Directory Feature interactions • Feature is not supported by SIP terminals that support Unicode. • Manual intervention is required for the migration from Release 5.5 where the patched solution exists: — Backup/export the Release 5.5 PD DB and ND DB XML files — Convert XML file into CSV file — Restore/import the Release 5.5 PD DB and ND DB CSV files into Release 6.
Troubleshooting 495 Associated Applications • PD (Personal Directory) Troubleshooting • Check that SSD messages containing information required for Unicode Name Directory lookup are sent from Call Server to Signaling Server during call. Enable SSD content printing in LD 77 for specific set TN: >ld 77 PASS .dmtn TN 1 096 0 00 03 See LD77 specification for details. • Check UND logs at TPS layer.
Unicode Name Directory RESN NO NITC NI — Ensure CNDA and DNDA classes of service are enabled for specific phone.
Troubleshooting 497 DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D KEM2 MSNV FRA PKCH CPND_LANG ENG — Ensure that CPND names are displayed properly (for the cases when CPND names are configured) for the same call scenario. — Ensure that Preferred Name Match feature works properly for the same call scenario. — Ensure in Subscriber Manager that localized name is present for specific subscriber.
Unicode Name Directory . . Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
. OAM Transaction Audit Logs OAM application description The primary purpose of the OAM (Operations And Maintenance) Transaction Audit Logs feature is to securely maintain an audit trail of all system administrator OAM activities and security related events in a centralized location on the CS 1000 management framework, with the ability to forward the log files to an external Operational Support System (OSS) using SYSLOG.
OAM Transaction Audit Logs party OSS, is not secured as the communication is UDP based for both cases. • A maximum of up to 4 external Syslog servers are supported for receiving the OAM logs from the primary UCM server. • When the log storage space is exhausted, an SNMP alarm is generated and warning messages appear on the CLI.. Events after this will not be logged in the OAM audit logs. In case of storage exhaustion, the user must manually remove the old log files.
Troubleshooting Checklist 501 Unable to launch the Logs page • Check the OAM installation by verifying that all the following OAM artifacts are present in the mentioned location: — oamAudit.jar is present at path: /opt/nortel/Jboss-Quant um/server/default/nortel/lib/ — oam-logging.war file is present at path: /opt/nortel/JbossQuantum/server/default/nortel/deploy/ — oam-logging folder is created at path: /opt/nortel/ — rsyslogConfiguration.
OAM Transaction Audit Logs — Go to path: /var/log/nortel/ — Execute: df –h OR du –h. — If the disk space is exhausted, backup the older log files to a different (backup) machine. • Check the logs on the Secondary server. — Go to the Base Manager Page of the Secondary server. — Click on the OAM logs page to view the logs.
Nortel Communication Server 1000 Troubleshooting Guide for Distributors Release: 6.0 Publication: NN43001-730 Document revision: 02.02 Document release date: 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
