Operating instructions

Step by Step

Using Other Team Functions

Uniform Call Distribution (UCD)

If this function has been configured (contact the service personnel),

you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the

longest break without a call.

Logging on and off at the beginning and end of your shift:

n Lift the handset.

or Enter the code for "Log on" or "Log off".

o w To log on, enter your identification number ("Agent:"). Contact the ser-

vice personnel to find out what it is.

Logging on and off during your shift:

n Lift the handset.

or Enter the code for "Not available" or "Available".

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being

disturbed, you can request and activate a work time. This removes

your telephone from the call distribution cycle for a programmable

period of time until you log back on.

s or n You have or had an UCD connection.

or Enter the code for "on" or "off".

Turning the night service on and off for UCD:

n Lift the handset.

or Enter the code for "on" or "off".