Octopus F270 IT Octopus F100/200/400/650 Octopus F IP-Netpackage Octopus F470 UC DTMF Telephones Pulse Telephones Operating Instructions ================!"§==
Before You Begin These Operating Instructions describe which functions can be used with the Octopus F270 IT, Octopus F100/ 200/400/650/IP-Netpackage and Octopus F470 UC system with commercially available dial pulsing or touch tone telephones. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone – please contact your service personnel.
Contents Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Basic operating instructions . . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ... With Codes . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Calling Multiple Parties Simultaneously . . . . . . . . . . . 19 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Switching to the Party on Hold (Toggle). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Conducting a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using Variable Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Call Forwarding in the Carrier Network and Forwarding Multiple Subscribe Numbers (MSN) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Special Functions in the LAN (PC Network) . . . . . . . . 49 Leaving a Hunt Group/Group Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic operating instructions Step by Step Basic operating instructions How to Use these Operating Instructions You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols: n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call. o Enter a telephone number or code. Enter the code. Press the consultation hold key, signal key, flash key (not applicable to pulse telephones). w You hear a tone.
Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key.
Making and Answering Calls Step by Step Making and Answering Calls The specific call signal with which your telephone rings indicates the type of call: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
Making and Answering Calls Step by Step Using Call Waiting Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone (Æ page 10).
Making and Answering Calls Step by Step Turning the Call Waiting Tone On and Off You can suppress the call waiting tone (approx. every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call. n Lift the handset. or w Enter code for "tone off" or "tone on". Accepting a Specific Call for Your Colleague You hear another telephone ring. n Lift the handset. Enter the code. o Enter the number of the telephone that is ringing. Accepting calls in a team Æ page 47.
Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (ask the service personnel). n Lift the handset. or w Enter the code for "on" or "off". When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not disturb" is active.
Making and Answering Calls Step by Step Speaking to visitors via the entrance telephone: Precondition: Your telephone rings. n Lift the handset within thirty seconds. You are connected to the entrance telephone immediately. or n Lift the handset after more than thirty seconds. o Dial the entrance telephone number. Opening the door from your telephone during a call from the entrance telephone: Enter the code. o w Dial the entrance telephone number.
Making Calls Step by Step Making Calls Dialing Numbers n Lift the handset. o Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: t Replace the handset. Caller ID Suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. n Lift the handset. or w Enter code for "suppress" or "restore".
Making Calls Step by Step Talking to Your Colleague With a Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an Octophon system telephone without any action on their part. n Lift the handset. Enter the code. o w Enter the station number.
Making Calls Step by Step Activating Tone Dialing/DTMF Suffix Dialing (Only For Pulse Telephones) You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. s You have set up a connection. Enter the code. o You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals. Ending the call also deactivates DTMF suffix-dialing.
Making Calls Step by Step Reserve Trunk If this feature is configured (contact the service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call. n Lift the handset. o Enter the external code. The external trunk is busy; you hear a busy signal tone. Wait about 5 seconds until the busy tone ends. The trunk is reserved. t Replace the handset. When the reserved trunk becomes free: Your telephone rings. n Lift the handset. You hear the CO dial tone.
Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communication systems (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Precondition: You have set up an external connection via an analog line. Enter the code. o Enter the service code and/or telephone number.
Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Press the key. o Call the second station. Return to the first party: Press the key. Enter the code or wait two seconds. or (depending on the configuration) Press the key twice. Switching to the Party on Hold (Toggle) Enter the code.
Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four (or two in the case of Octopus F100/200) other parties at the same time. These may be internal or external users. n Lift the handset. o Call the first party. Press the key. o Call the second station. Announce the conference. Enter the code. A tone sounds every 30 seconds to indicate that a conference is in progress.
Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Press the key. o Enter the number of the party to which you want to transfer the call. s Announce the call, if necessary. t Replace the handset. ...
Calling Multiple Parties Simultaneously Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call. Enter the code. w Enter the number of the park slot (0 - 9) and make a note of it. ...
Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Using Station (Only DTMF Telephones) and System Speed-Dial Numbers Precondition: You have stored station speed-dial numbers (Æ page 29) or the service personnel has stored system speed-dial numbers. n Lift the handset. Enter the code. o Enter a speed-dial number. "*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact the service personnel).
Checking and Assigning Call Charges Step by Step Checking and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. n Lift the handset. Enter the code. o Enter the account code. If necessary w Press this key (may be needed, depending on the configuration; contact the service personnel). o Enter the number of the external station.
If You Cannot Reach a Destination ... Step by Step If You Cannot Reach a Destination ... Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the other party is no longer busy • When the user who did not answer has conducted another call. When configured (contact your service personnel), all callback requests are automatically deleted overnight.
If You Cannot Reach a Destination ... Step by Step Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. n Lift the handset. o Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone. The called party can then respond (Æ page 10). The called party can prevent automatic call waiting (Æ page 10). If this function is configured (contact the service personnel) you will immediately hear the ring tone.
Telephone Settings Step by Step Telephone Settings Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone (Æ page 28). To lock and unlock the telephone: n Lift the handset. or Enter the code for "lock" or "unlock". o w Enter the telephone lock PIN (Æ page 28).
Telephone Settings Step by Step Saving Your PIN To prevent unauthorized persons from using your telephone (Æ page 27) and to use another telephone like your own (Æ page 35), you need to enter a personal identification number, which you can save yourself. n Lift the handset. Enter the code. o Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it. o Enter the new PIN. o Repeat the new PIN.
Saving Station Numbers and Appointments Step by Step Saving Station Numbers and Appointments Storing Station Speed-Dial Numbers (Only DTMF Telephones) You can store the ten numbers which you use the most and dial them using your own station speed-dial numbers: *0 through *9 (Æ page 23). n Lift the handset. Enter the code. o w Enter the speed-dial number you wish to use (*0 to *9). o w First enter the external code and then the external station number (wait approx. 5 seconds).
Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consideration if your telephone operates with Octopus F IP-Netpackage (system networking via PC network) (Æ page 50)! n Lift the handset. Enter the code.
Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel( standard night answer service) or by you (temporary night answer service).
Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscribe Numbers (MSN) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. n Lift the handset. Enter the code.
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e. g. Octophon F10), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request. n Lift the handset. Enter the code. o Enter the internal station number of the recipient or group. ...
Using Other Functions Step by Step Deleting Sent Messages You can delete messages that have already been sent so the recipient does not get them. n Lift the handset. w Enter the code. Answering Messages If there is a message for you, you will hear a special dialling tone or an announcement when you lift the handset. In the case of special tone dialling phones, a mailbox indicator light will show, if this has been configured. n w Lift the handset. Enter the code.
Using Other Functions Step by Step Delete received messages You can delete messages sent to you; no callback is initiated. If messages for you have arrived, you will hear a special dial tone or an announcement when you lift the handset. If configured, a mailbox LED will light up on special tone-dialing telephones. n w Lift the handset. w Enter the code. The received messages are deleted.
Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated functions. The following functions are canceled, if they were activated: • • • • • • • • • • Forwarding on Advisory msg. on Ringing group on Hunting group off Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks n Lift the handset. w Enter the code.
Using Other Functions Step by Step Silent Monitor If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed. n Lift the handset. Enter the code. o Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs. n Lift the handset. Enter the code. o Enter the internal number of the telephone that you want to lock or unlock.
Using Other Functions Step by Step Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system. o Set up a call to the system. Enter the station number (contact the service personnel). o Wait for a continuous tone (if necessary switch the telephone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (For Octopus F400/650 only) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Enter the code. The connected computer now prompts you to enter the data, which you can do in one of two ways.
Using Other Functions Step by Step Controlling Relays (not for Octopus F270 IT) If this feature is configured (contact the service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Using Other Functions Step by Step Enhanced Paging Equipment (Octopus F650 Only) Paging: n Lift the handset. Enter the code. o w Enter the number of the party you want to page. Answering the page from the nearest telephone: n Lift the handset. Enter the code. o Enter your own station number.
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you. In addition, you can also activate call forwarding or a ring transfer for the lines of your group.
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating this function: n Lift the handset. Enter the code. o w Enter the desired line number.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call.
Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact the service personnel to find out if a pickup group has been configured. Precondition: You telephone rings briefly. n Lift the handset. Enter the code. Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other phones.
Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift: n Lift the handset. or Enter the code for "Log on" or "Log off". o w To log on, enter your identification number ("Agent:").
Special Functions in the LAN (PC Network) Step by Step Special Functions in the LAN (PC Network) If your telephone is operating in a Octopus F IP-Netpackage environment, multiple Octopus F270 IT / Octopus F100/200/400/650 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions.
Special Functions in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding (Æ page 30) for your telephone from other Octopus F IP-Netpackage telephones. n Lift the handset. Enter the code. o Enter the (DISA) call number of the Octopus F270 IT / Octopus F100/200/400/650 to which your telephone is connected. Enter. o Enter the (DISA) call number of your telephone. Enter. Activating this function: Enter the code.
Special Functions in the LAN (PC Network) Step by Step Using Night Answer If authorized (contact the service personnel), you can also define telephones in other Octopus F270 IT / Octopus F100/200/400/650 systems as the night answer (Æ page 31). n Lift the handset. Enter the code. o Enter the (DISA) call number of the Octopus F270 IT / Octopus F100/200/400/650 to which the night answer telephone is connected.
Special Functions in the LAN (PC Network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other Octopus F270 IT / Octopus F100/200/400/650 systems (Æ page 47). Saving the telephones for the ringing group: n Lift the handset. Enter the code. o Enter the call number. w Enter Removing all telephones in call ringing group: n Lift the handset. w Enter the code.
Special Functions in the LAN (PC Network) Step by Step Controlling Relays (not for Octopus F270 IT) If this feature is configured (contact the service personnel), you can also control relays (Æ page 42) in other Octopus F100/200/400/ 650 systems. n Lift the handset. Enter the code. o Enter the (DISA) call number of the Octopus F100/200/400/650 in which the relay is to be controlled. Enter o Enter the (DISA) call number of the telephone from which you wish to control the relay.
Special Functions in the LAN (PC Network) Step by Step Opening the Door If this feature is configured (contact the service personnel), you can also activate the door opener (Æ page 13) in other Octopus F270 IT / Octopus F100/200/400/650 systems. n Lift the handset. Enter the code. o Enter the (DISA) call number of the Octopus F270 IT / Octopus F100/200/400/650 in which the door is to be opened. Enter o Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Documentation These operating instructions can be found on CD-ROM (ask the service personnel) in HTML and PDF format. To view or print the operating manual in PDF format, you need a computer on which the free Adobe Acrobat Reader program is installed. To view the operating manual in HTML format, you need a computer with a Web browser, forexample, Microsoft Internet Explorer.
Index Index A agents ............................................................. 48 announcement ................................................. 15 answering a timed reminder .............................. 11 appointment .................................................... 29 assigning a DID number .................................... 17 assigning available keys ................................... 29 assigning programmable keys ........................... 29 associated dialing/dialing aid .............
Index H O hotline ............................................................. 16 HTML format .................................................... 55 hunt group ....................................................... 46 Octopus F IP-Netpackage actuators ..................................................... 53 group call .................................................... 49 hunt group ................................................... 49 night answer ................................................
Index R radio paging equipment PSE ............................. 42 recall ............................................................... 21 relays .............................................................. 42 reserving a trunk .............................................. 17 resetting functions ............................................ 36 resetting services ............................................. 36 ring transfer in an executive/secretary team ...................... 45 ringing group .......
Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact System Support), they can be called by entering a code. When using pulse telephones, the key must be replaced by the code and the key by . Note that the key does not apply to pulse telephones. Functions Accept call Operating Steps Directed n Group n o Int. Answer call n Assign station number n o MSN o Ext.
Overview of Functions and Codes (Alphabetical) Functions Camp-on Operating Steps Accept a waiting call (camp-on) t n or Terminate second call, 1. Continue the call Conference / Wait 2 sec. / Prevent call waiting (automatic camp-on) n w Allow call waiting (automatic camp-on) n w Call waiting tone on n w Call waiting tone off n w Start n o Stn. No. The other party does not respond 1. Continue the call o Stn. No. / Wait 2 sec. / 2x o Stn No. Add a party to the conference (max.
Overview of Functions and Codes (Alphabetical) Functions Door opener Operating Steps Conversation (entrance telephone) n / after 30 seconds n o Int. o Int. Open door Door release on n o Int. + Code w Door release off n o Int. w DTMF dialing / Tone dialing (only pulse telephone) s o Ending a call t Group call Leave n n n w or w or o Group w Join n n n w or w or o Group w Hotline n Making calls n o Stn No. Message Send n o Int. Delete (sent) n w Answering nw n o Int.
Overview of Functions and Codes (Alphabetical) Functions Operating Steps Park a call s Retrieve parked call n Changeover on (lock/unlock) n o Code Changeover off (lock/unlock) n o Code Lock all phones n o Int. Unlock all phones n o Int. Picking up (retrieving) a held call n o Line No. Reset services n Phone Ring transfer Ringing group Room monitor wt ... ... w On n o Line No. w Off n o Line No. w On n o Int.
Overview of Functions and Codes (Alphabetical) Functions Timed reminder Operating Steps Save n o (Time, e.g. 0905) w Delete n w Accept timed call nt Trace call s Transferring a call s Trunk o Stn No., announce if appl. t ...After announcement to group s Reserve trunk n o Busy (external) Wait 5 seconds t When the reserved trunk is free n o Ext.
Important telephone numbers For problems: For questions regarding sales: Upon delivery of the equipment, please enter telephone numbers! Issued by: Deutsche Telekom AG Right of modification reserved. Reference number: A31003-E8400-X910-7-7619 SW version: 7.0 Status: 03/2009 Printed on environmentally compatible recycled paper.
