Specifications
Table Of Contents
- Notices
- Contents
- Preface
- Features Overview
- Hardware Installation
- Software Installation and Setup
- Powering On and Booting the Software
- Starting the Command Line Interface
- Setting Basic System Information
- Setting Up SNMP Community Strings
- Setting Up Passwords
- Setting the DNS Domain Name and Address
- Setting SYSLOG Parameters
- Loading System Image Software
- Loading Boot PROM Software
- Upgrading the VFS
- Activating Configuration Changes and Saving the Configuration File
- Installing and Starting Cabletron CoreWatch
- Troubleshooting
- Technical Support
- Index
SmartSwitch Router 2100 Getting Started Guide 53
Appendix B: Technical Support
Repair Services
Cabletron offers an out-of-warranty repair service for all our products at our Santa Clara
Repair Facility. Products returned for repair will be repaired and returned within 5
working days. A product sent directly to Cabletron Systems, Inc. for repair must first be
assigned a Return Material Authorization (RMA) number. A product sent to Cabletron
Systems, Inc., without an RMA number displayed outside the box will be returned to the
sender unopened, at the sender’s expense.
To obtain an RMA number, contact Cabletron Technical Support. When you call for an
RMA number, your support representative will spend a few minutes with you, making
sure the board is defective. Once they confirm that the board is defective, they will assign
an RMA number. Payment, shipping instructions, and turnaround time will be confirmed
when the RMA number is assigned.