Specifications
Table Of Contents
- Notices
- Contents
- Preface
- Features Overview
- Hardware Installation
- Software Installation and Setup
- Powering On and Booting the Software
- Starting the Command Line Interface
- Setting Basic System Information
- Setting Up SNMP Community Strings
- Setting Up Passwords
- Setting the DNS Domain Name and Address
- Setting SYSLOG Parameters
- Loading System Image Software
- Loading Boot PROM Software
- Upgrading the VFS
- Activating Configuration Changes and Saving the Configuration File
- Installing and Starting Cabletron CoreWatch
- Troubleshooting
- Technical Support
- Index
SmartSwitch Router 2100 Getting Started Guide 51
Appendix B
Technical Support
This appendix tells you what to do if you need technical support for your SSR.
Cabletron offers several important support and service programs that provide high-
quality support to our customers. For technical support, first contact your place of
purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are
several easy ways to reach Cabletron Customer Support and Service.
Telephone Assistance
Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern
Time, by calling (603) 332-9400.
FAX Service
You can fax support questions to us at any time at 603-337-3075.
Electronic Services
You can contact Cabletron’s Bulletin Board Service by dialing 603-335-3358.
Our internet account can be reached at support@ctron.com.
You can reach the Cabletron FTP site:
ftp://ftp.cabletron.com
Login: anonymous
Password: your email address