Specifications

AR System Gateway
Order of Installation for Components
SPECTRUM Software Release Notes Page 52
trouble ticket has a field that displays the SpectroSERVER system that
generates the ticket, you know exactly where the ticket comes from.
If you are using the advanced level AR System Gateway (with SANM), you
need not perform the above configuration steps. One AR System Gateway
can then connect to multiple SpectroSERVERs.
Order of Installation for Components
NT and Solaris Platforms
Aprisma recommends that you install the Remedy AR System before you
install SPECTRUM and the AR System Gateway.
However, if you do not or cannot install the Remedy AR System first, you
can still install it in one of the following ways:
• When you do install the Remedy AR System after the Gateway, make
sure that the AR System Server and the SpectroSERVER are installed
on the same system as the Gateway and the AR System Client Tools
are in the /usr/ar directory on UNIX systems (or in the
c:\Program Files\Remedy folder on NT systems). These are the
default locations set up by the AR System Gateway installation.
• However, if you cannot install the Remedy AR System and
SpectroSERVER on the same system as the Gateway or the AR System
Client Tools in the /usr/ar directory on UNIX systems (or in the
C:\Program Files\Remedy folder on NT systems), install the Remedy
Note:
Note:
If you are not interested in automatic trouble ticket generation
and you want to use the AR System Gateway just to submit
trouble tickets manually, you need to install only one AR System
Gateway for one SpectroSERVER. When you use the
SpectroGRAPH that is on the node with AR System Gateway, you
can still submit trouble tickets for alarms from any landscape
modeled on that node’s SpectroGRAPH. Just select a landscape
icon, open the Alarm View window, and submit a trouble ticket
for any of the alarms visible in the Alarm View window.