Specifications

SPECTRUM Software Release Notes Page 49

AR System Gateway

The AR System Gateway provides you with many tools for managing network

problems. The timely resolution of problems and service requests is one of the

fundamental requirements of a network management system. The AR System

Gateway provides the tools to efficiently detect, track, and resolve these network

problems and service requests. The AR System Gateway ties SPECTRUM alarms into

the Action Request System developed by the Remedy Corporation, thereby enabling

network administrators to create a workflow process for support staff while

automatically capturing a database of information for use in problem solving. Both end

users and support staff can take advantage of the AR System Gateway.

Considerations

You should be aware of the following considerations when installing or

using the AR System Gateway:

All Platforms

• Both the file system where you install the AR System Gateway and its

file creation mask should be set up with read/write (rw) access for all

users of the AR System Gateway.

• If you perform an auto install of the AR System Gateway, Install

assumes that the AR System Server and SpectroSERVER are on the

local machine, and that the AR System Installation directory is in the/

/usr/ar directory on UNIX or in the c:\Program Files\Remedy

Note:

In SPECTRUM 6.0.3, all new and current SPECTRUM customers

must upgrade to Remedy AR System 4.5 in order to use the AR

System Gateway.