Specifications

General

Problem

(Linux and UNIX only) You cannot specify a range of pages when printing from tables on

UNIX or Linux systems. If you select Print from the Table Tools popup menu, the

resulting print settings window does not open to a sufficient size (and cannot be resized) to

allow access to the page range fields.

Solution: For these systems, the only option is to print the entire table.

Problem

If an action has been taken on a port and a timer has been set to Undo the action, if another

trap comes in that implicates the same port, the second action will be taken. At this point,

the first action cannot be Undone because the settings have changed so when the first timer

expires, the Undo will fail.

Solution: If multiple actions are taken on the same ports, they must be undone in reverse order so

that the port can be successfully returned the its original state. Note that in this case, the

rules should be evaluated to insure this is the desired behavior for the Automated Security

Management system.

Problem

The SNMPTrap Service synchronizes its timestamp with your system's clock when the

service is launched, but does not recognize changing to or from Daylight Savings Time

while running. This causes a one hour discrepancy in the timestamps for Traps and Informs

that appear in Console and Automated Security Manager after making the change.

Solution: Stop and Restart the SNMPTrap Service when changing to or from Daylight Savings Time.

Problem

In the Activity Monitor, if several threats are received with the same Sender ID, Sender

Name, and Threat IP, and they are Filtered because a Search for that Threat IP is already in

progress, the Status of the incident sometimes stays at Search in Progress, even though the

Search has completed.

Solution: Set the ASM Operation Mode to Disable, which will force all Searches in Progress

(Searches Pending) to be cancelled. Set the ASM Operation Mode to "Search Only" or

"Search And Respond" and subsequent threats received will generate new Incidents in the

Activity Monitor. The entries for the cancelled searches can be deleted, as desired.

Problem

Occasionally, importing frozen ports from Policy Manager fails if SNMP Redirect is

enabled. This can be an issue depending on the number of frozen ports on a single device,

and varies depending on the device type.

Solution: There are three ways to work around this issue: 1) disable SNMP Redirect while

importing, 2) before importing, verify in Policy Manager that there are no more than eight

frozen ports on a single device, or 3) manually exclude ports that failed to import.

Help System

Problem 1: A graphic hotspot may not work correctly the first time you click it unless the

graphic is fully displayed on the screen.

Problem 2: If you use the JavaHelp search to find a term, then return to the Contents and

navigate to another topic that contains the term you were just searching for, the

viewer takes you to the term inside that topic.

Solution:

Automated Security Manager Help

NetSight Automated Security Manager 15