- Cabletron IP Router Reference Guide

Introduction
1-3
1.2 GETTING HELP
If you need additional support related to the ELS10-26, or if you
have any questions, comments, or suggestions concerning this
manual, contact Cabletron Systems Global Call Center:
Phone: [phone]
Internet mail: [e-mail]
FTP: ctron.com (134.141.197.25)
Login: anonymous
Password: your email address
BBS: [phone]
Modem setting: 8N1: 8 data bits, No parity, 1 stop bit
Before calling Cabletron Systems Global Call Center, have the
following information ready:
• Your Cabletron Systems contract number
• A description of the failure
• The serial and revision numbers of all Cabletron Systems
products in the network
• A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type,
etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is
this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
For additional information about Cabletron Systems products,
visit our World Wide Web site: http://www.cabletron.com