Specifications

Patches Issued Since the CS2/MMS2 Release

Software Superseded by CS3/MMS3 Software Release Notice for 5.0rev1

5-48 CS3 and MMS3

Trouble Tickets will display ARERR[1200]. The solution is to do the

following steps after modifying the SPECTRUM password.

1) Verify the SPECTRUM user's home folder is $SPECROOT/

ars_gateway.

2) From the start menu run Action Request System @4.0/Remedy

User. Login using the SPECTRUM user and new password.

3) $SPECROOT/ars_gateway/ar.ini has now been updated with the

new password.

Solaris

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1) Open a term window.

2) export ARHOME=$SPECROOT/ars_gateway (make sure

SPECROOT is deﬁned).

3) From the term window run /usr/ar/bin/aruser

4) login to aruser using the SPECTRUM user and new password.

5) conﬁguration for the SPECTRUM home directory has been updated

with the new password.

6) Close the term window.

7) Update System Path Environment Variable.

On NT only. Make sure your system Path environment variable

contains the Remedy installation path. If this is not set properly then

both the automatic and the manual submits will fail to submit trouble

tickets.

8) Manual Submit Problem.

On NT Only. This was an existing 5.0rev1 issue found during our

testing but was not documented in the 5.0rev1 documentation. If the

probable cause text is too long then the submit fails. For example an

alarm with probable cause ID of 0x00011dae reports an error stating

that the required ﬁeld Probable Cause was not set. This happens