Specifications

9032277-04 Software Superseded by CS3/MMS3

5-47

Patches Issued Since the CS2/MMS2 Release

SPECTRUM_5.0rev1.P80

The problem was there was some difﬁculty running AR System

Gateway 5.0rev1 with Remedy's new 4.0 version. Several issues were

addressed and the particulars are written below.

For NT Only. The version of runmacro.exe and rcmn40.dll shipped

with this product is 4.0.

For Solaris only. The automatic Trouble Ticket Generator (arsgated) is

linked with AR System 3.2 APIs.

This patch was developed and tested with NT and Solaris AR System

4.0.2. The Solaris aradmin version used is 3.2 and the Solaris aruser

used is 4.0.1.

2) Reconﬁg Tool Workaround.

For NT Only. When using the reconﬁg tool if the AR System is

installed in the default directory c:\Program Files\Remedy (this

contains a space) then enter c:\Progra~1\Remedy when prompted for

the AR System installation directory.

3) Filter Obsolete.

The SpectrumSubmitAlert ﬁlter is now obsolete.

4) arsgated Submit Trouble Ticket status.

For NT Only. When running the arsgated from a SpectroSHELL you

will see the runmacro version number and copyright printed out when

each trouble ticket is submitted. With AR System 3.2 the trouble

ticket number and alarm id was displayed. This isn't true for AR

System 4.0.

5) Manual Submit Trouble Ticket Status.

When manually submitting trouble tickets if there is an error the

error will be displayed, if it is successful then on NT the runmacro

version number and copyright will be displayed and on Solaris

"Trouble Ticket Submitted." will be displayed.

6) Changing the SPECTRUM user's Password.

If you change the SPECTRUM user's password or set Prompt for