User`s guide

SFVRA Connection Manager 97
M ONITORING C ONNECTIONS
Problem Log
User Name
The remote user which the Remote Access Switch was connected.
Start Time
The time that this connection was established.
Failure Type
The type of failure as defined in the SQL Database table FAILURE_TYPES. Failure types
include:
• Authenticate failed
• CSX Connection Active
• CSX Keepalive Failure
• Connect failed
• Time restriction
Reason
A string defining the reason for failure as defined in the SQL Database table
REASON_STRINGS. Refer to the System Messages chapter for more information about the
reasons for failure. Reasons include:
• Cannot find this device name
• Error accessing the database
• Password is wrong
• Used wrong authentication
• Exceeded the time limit
• Exceeded the bandwidth limit
• Incorrect Ethernet Address
• No access at this time
• Incorrect connection type
• No channels available
• Invalid calling number
•Invalid secret
• Cannot aggregate this call
• User not part of this group
• No CyberSWITCH configured for this User’s group
• CyberSWITCH call back
• CyberSWITCH load level call back
• Too many requests
•CSX Down
•CSX Up
Calling TN
The telephone number of the user that made the connection.