User`s guide

USER’S GUIDE
96 SFVRA Connection Manager
5. Click Export or Delete.
6. Click Close to exit.
PROBLEM LOG
The problem log lists calls chronologically for the time that the problem occurred. It also includes
the user name, the CyberSWITCH name, the calling telephone number, the type of failure, and the
reason for failing. Failure types include authentication, connection, NAS down, and time
restrictions. The problems listed can be specific to a user, to a CyberSWITCH, to a problem type, to
any combination of the three, or to all users, CyberSWITCH systems, and problem types.
Note: All references to time are based on the internal clock of the machine on which the database
resides.
S
EARCH
This button searches the SQL Database for the current connections based on the parameters that
you define. You can search for a specific user, a specific Remote Access Switch, a specific failure
type, or any combination of the three. Leaving a search field blank indicates a search for all in that
category.
P
ROBLEM LOG TABLE
Problem Time
The date and time the problem occurred.
CyberSWITCH Name
The Remote Access Switch which the user was connected.