User`s guide

ROBLEM

IAGNOSIS

OVERVIEW

This chapter, when used in conjunction with the System Verification chapter, helps diagnose

problems encountered in the verification process.

TCP CONNECTIONS

Problem:

The CyberSWITCH connected to the same LAN as SFVRA Connection Manager does not receive a

ping response from the SFVRA Service.

Action:

1. Verify that the SQL Service is running. Under the Control Panel of the machine with the SQL

Server, select Services. Ensure that the SQL Server is listed as Started. If the SQL Server is not

running, refer to the appropriate Microsoft documentation in order to start the server.

2. Verify that the SFVRA Service is running and that it can access the SQL database. Under the

Control Panel of the machine with the SFVRA Service, select Services. Ensure that the SFVRA

Service is listed as Started. If the SFVRA Service is not running, refer to Starting and Stopping the

SFVRA-CONN Services. Under the Control Panel, select 32-bit ODBC. Ensure that the ODBC

driver parameters are correct.

3. Verify that no errors occurred with the SFVRA Service or SQL Server. From the Start Menu,

select Programs/Administrative Tools (Common) and then select Event Viewer. Ensure that

there are no SQL-related or SFVRA-related errors listed.

Note: You may want to clear the log first, then reboot the machine or stop and then start the

SFVRA Service to get fresh data.

4. Ensure that the IP address for the CyberSWITCH system’s LAN interface and the TCP Port

number are accurate in the SFVRA Database. From the SFVRA Client’s File menu, select

CyberSWITCH.

5. Verify on the CyberSWITCH that device level authentication is enabled, VRA Manager has been

selected for the off-node device database location, and that the TCP Port number is correct.

6. Verify that the LAN is functional.

Problem:

There are two SFVRA Services listed at the same IP address after issuing a tcp conns command.

Action:

1. Reissue the command:

tcp conns

. More than likely one of the two connections was lost and

the second was reestablished. The first connection had not yet been deleted from memory.