Installation guide

Service Guidelines
29-2
• If possible, record the symptoms when the access server failed, the troubleshooting
steps you took, and the results of those steps.
• If you are reporting a software problem, use the privileged CRASH command to
produce a dump file of the access server memory. The dump file is used to find internal
logic errors in the software. For details on how to send dump files to your supplier, see
the section Formatting and Sending the Dump File (page 29-2.).
Repackaging the Access Server for Shipping
What To Do
If you decide to return your access server to your supplier for repair or replacement, pack
the unit carefully. If possible, use the original shipping carton and packaging material.
Formatting and Sending the Dump File
Procedure
If you received a fatal bugcheck error, message 913, or you used the CRASH command to
create a dump file, do the following:
Step Action
1 Use WinZIP or OpenVMS BACKUP to create a compressed version of the dump.
2 Send the compressed dump file to your Authorized service representative.